Way too many false alarms
Great app if you like to listen to it ding every 2-5 minutes telling you that you have a car in your driveway which is your own or a miller flying at night or snow blowing telling you someone is at your front door. Nothing to wake up in the morning to have 100 notifications or more
Terrible cameras
The ad should say live view intermittently, not anything. That’s BS!
Always has a loading errors! Always!
Always has a loading errors! Always!
“Uh oh! something went wrong. Tap to Retry.”
The app barely works. I need always have the same error message again and again, even in the same network. No support. Worst product.
Lorex app
Not recommended, every time I receive the notifications, i couldn’t open, it takes longer and it’s annoying 😡
App doesn’t work
App is horrible. Everything is working fine, no problems on my end, yet the app says oops and gives an error when loading be camera
Doorbell call issues
This app seems to have major flaws with communicating with the doorbell camera. Anytime I get an alert that somebody is at my door the video feed never loads. If somebody rings the doorbell it will call to my phone but I get an error if I try to view the video or answer the call. I’ve emailed customer service about this and never heard back. Also, the hardware that rings the doorbell works maybe 30% of the time and when it does it’s a single half ding and not like it was when it was a simple basic doorbell. This all makes the camera absolutely worthless if I can’t use the core advertised features.
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Not for those who want instant review of surveillance video
This app runs so slowly! It’s good at alerting you if it detected motion, but when you click the notification to review the footage, more than half of the time I get an error that it couldn’t load the video, causing me to either close the app and open it again, or to text my husband to look at the video because it never loads. When I want to view surveillance footage at a specific time rather than during a specific alert, nearly 100% of the time it gives me an error that it can’t show the video, or it shows me a very truncated video of what I want to look at. Overall, it’s good to have as general surveillance, but it is very horrible for those who want to instantly see or review any footage.
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Rearranging devices does not work
Rearranging devices does not work or reverts back shorty after. Shared users cannot control alerts on individual camera basis. Would also like to set alerts for all cameras in location at the same time. Please load timeline by current time backwards, not midnight forward. It takes more than 5
Minutes to load timeline when on continuous.
Minutes to load timeline when on continuous.
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Get used to this screen
“Uh oh, something went wrong tap to retry”
Some days that is all I see works fine on the tv but not on the iPad. I would be hard pressed to recommend Lorex to anyone at this point. I have over $ 1,000 invested in their products and am highly disappointed.
Update 8/20/2026
I seriously cannot recommend anyone buy a lorex system. The software still does not work all I ever get to see is “uh oh something went wrong …” if all you want is a visual deterrent and never want to see what is going on I’m sure you can pick up some cameras at a yard sale from a frustrated user.
Directly to Lorex FIX THE MFING SOFTWARE.
Some days that is all I see works fine on the tv but not on the iPad. I would be hard pressed to recommend Lorex to anyone at this point. I have over $ 1,000 invested in their products and am highly disappointed.
Update 8/20/2026
I seriously cannot recommend anyone buy a lorex system. The software still does not work all I ever get to see is “uh oh something went wrong …” if all you want is a visual deterrent and never want to see what is going on I’m sure you can pick up some cameras at a yard sale from a frustrated user.
Directly to Lorex FIX THE MFING SOFTWARE.
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HD Should Be the Default
The Lorex app was good until the recent change that makes the cameras default to SD instead of HD. I have a 4K camera system, so I want to see my cameras in HD when I open the app. Having to manually switch every camera from SD to HD every time I open the app is very frustrating.Please bring back the option to remember HD as the default setting. This worked properly before. Please fix this issue.
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Fair
For some unknown reason, the app continually logged me off at least monthly
Love the equipment, the App is horrible!
I love the lorex cameras and the nvr. I have upgraded three times in a little over two years. My only complaint, THE APP. When you need to see the cameras the most I am bombarded with ooops something went wrong, or just now I was trying to watch someone that came on to my porch and just as I’m about to see who
It could be it loads playback and zooms out. You can’t fast forward playback on the app which is very annoying as well. The lack of love the APP has been given is making me want to
Reconsider any future camera or
NVR upgrades. Please upgrade the iPhone app.
It could be it loads playback and zooms out. You can’t fast forward playback on the app which is very annoying as well. The lack of love the APP has been given is making me want to
Reconsider any future camera or
NVR upgrades. Please upgrade the iPhone app.
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Useless without notifications
I have 2 SL300 lightbulb cameras. One stopped working just after a few months of installation. I somehow got it to work again on my own (customer support over the phone was completely useless and I had to hang up from frustration). Now app notifications have completely stopped working, this making these devices completely useless for weeks now. I contacted customer support, and after 20 minutes of repeating myself over and over again, the agent told me in very broken English that they are aware of the issue. It’s not just me and they are working on it. Completely unacceptable. Waste of money and time.
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Terrible
Lorex is a terrible product. Video constantly cuts out, quality is horrible. The playback doesn’t even have a fast forward option. So many negatives. I would never buy again.
Geofencing does not work
Even though their docs say it does work in Two years it’s worked once and Lorex doesn’t seem to care to fix it. Many complaints about not. I’ve spent $2000 on cameras but the app sucks as it is full of bugs often can’t comment to a camera when I really need it to and geofencing is no existent. The app is capable of it as I got a notice today entering home area but not when I’ll edit again later and returned. Fox this already. I cannot recommend this company. Even Arlo camera who is not a good company in my opinion was able to make geofencing g work most of the time.
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App sucks
All they want to do is sell you something. App is not user friendly. CANNOT CHANGE YOUR EMAIL ADDRESS
App is awful
For how much I paid for these cameras I would expect the app to work a lot better. I constantly get “unable to load”.
It’s OK – something to be desired
It’s OK. I’ve had eight cameras since 2022. I had them professionally installed. They are the kind that wire in. That said I can get an alert and then when I tap on the alert, I can’t see the video. It doesn’t ever load. I wait and I wait and I wait and I wait and I wait. So if there’s something that urgently needs my attention, it doesn’t get it. Maybe later when the stars align will Lorax allow me to see the video. Talking with customer support is a bit of a chore. They wanna look at everything that’s irrelevant before. They finally listen to what my concerns are and the research I’ve done to pinpoint a particular problem. They don’t know their cameras. Their personnel don’t seem to use them themselves.
If I’m searching for something on the cameras, it is a chore to go so slowly to find what happened and when. They don’t have an auto advance button that would advance 10 seconds or 30 seconds. And it’s hard to be super precise using just your finger and scrolling.
I do like having cameras around the house. i’m planning on moving and when I get my next house, I will explore a different provider for cameras.
If I’m searching for something on the cameras, it is a chore to go so slowly to find what happened and when. They don’t have an auto advance button that would advance 10 seconds or 30 seconds. And it’s hard to be super precise using just your finger and scrolling.
I do like having cameras around the house. i’m planning on moving and when I get my next house, I will explore a different provider for cameras.
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Sucks in many ways
OFTEN says “oops something wrong” while trying to see footage remotely; notifications stopped working for no reason despite logged in and all settings on; or logs you out without a prompt so you also stop getting notified.
Play-back lags and doesn’t always work
My play back is constantly lagging whether I am on data or wifi, and 95% of the time I always get an error that something went wrong
