Fine
App constantly needs updates. Beyond frustrating when the app glitches when you’re trying to find activity.
Slow response
App is really slow when loading
Bad experience
The app allows you out more than a banking application. It doesn’t use face ID, so every time you want to use it, you have to physically type in your password. Also, the apps video playback is terrible. You can’t actually scrub fast forward and reverse on anything. You have to, you can only tap around or play it in at a faster speed, like 1.5X, for instance. Also, when you get an event and you tap into it, it doesn’t actually take you to the event, it just the app just opens in some random spot and doesn’t actually take you to the place where you actually care about
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Useless camera system
Don’t waste your money on this camera system. Complete junk and not surprising the app also is horrible.
Garbage
I have no idea how ratings are so high. My cameras CONSTANTLY drop from the app. I am nonstop rebooting my system just to get cameras back in the app. So frustrating.
Randomly logged out
Every time I get a notification I have to login. What is the point of this?
App
Just 1 week ago everytime I go on the app it says uh no something went wrong try again I’ve had this app for almost 1 year tht has never popped up I never had any issues I have to keep exiting out the app about 4 times and then it works but then I’m if I go on the app 10 mins later again uh no soemthing went wrong I’m not sure If this app needs a better update for bug fixes etc but it’s really frustrating because I can’t see what’s going on in the cameras & hopefully nothing happens around the area where I really need my cameras and it’s not working
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FIX ALEXA INTEGRATION
Plain and simple, FIX THE ALEXA INTEGRATION. False advertising that you still claim Alexa compatible when many devices now AREN’T… typical company abandoning support for their products after making the sale
UPDATE: got a useless response to this review from Lorex telling me once again they’ve discontinued support for Alexa integration (news flash: I already know that). What I want is for them to fix the issue! They’re trying to shift the blame to Amazon when in reality this is them not wanting to put the engineering resources into fixing the problem they caused. I will not be buying Lorex in the future because they clearly do not care about the entire lifespan of their products, they just care about making the sale. THEY ARE LIARS!
Update: still no fix…. I recommend you avoid Lorex products at all cost.
Another bug: there is no way to default the streams to HD instead of SD. Why would I want to view in SD??
UPDATE: got a useless response to this review from Lorex telling me once again they’ve discontinued support for Alexa integration (news flash: I already know that). What I want is for them to fix the issue! They’re trying to shift the blame to Amazon when in reality this is them not wanting to put the engineering resources into fixing the problem they caused. I will not be buying Lorex in the future because they clearly do not care about the entire lifespan of their products, they just care about making the sale. THEY ARE LIARS!
Update: still no fix…. I recommend you avoid Lorex products at all cost.
Another bug: there is no way to default the streams to HD instead of SD. Why would I want to view in SD??
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Useless
The app is useless. Most of the times it doesn’t work and I have to refresh forever, maybe the app decides to show me something. Will look into a real system.
Keeps logging out
I have to login to the app multiple times a day. It was not like this in the beginning. Nobody else is accessing my account, so that’s not the issue. I have re-installed the app as suggested. Still same.
Also, trying to download recording segments are very difficult or just not allowed.
Terrible app.
The cameras will not recognize humanoid shapes half the time. I have the sensitivity turned up.
I am looking at alternatives.
Also, trying to download recording segments are very difficult or just not allowed.
Terrible app.
The cameras will not recognize humanoid shapes half the time. I have the sensitivity turned up.
I am looking at alternatives.
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4K Cameras That Default to SD — Absolutely Ridiculous!
What is the point of investing in an expensive 4K Ultra HD security camera system when the Lorex app insists on displaying everything in low-quality SD resolution by default?
Every single time I open the app to check my cameras, I have to manually switch the video quality from SD to HD. EVERY. SINGLE. TIME.
This is absolutely unacceptable for a company selling premium 4K security systems.
Customers pay extra for high-resolution cameras because they expect clear, detailed footage — not blurry, low-quality video that requires constant manual adjustments.
What makes this even more frustrating is that Lorex doesn’t provide a simple option to permanently set HD as the default viewing resolution. How difficult could it possibly be to add a setting that remembers the user’s preference?
This isn’t some complicated feature request. It’s BASIC FUNCTIONALITY that should have been available from day one.
And judging by other customer reviews, I’m clearly not the only person frustrated by this ridiculous design decision.
Lorex needs to understand that customers don’t spend hundreds or thousands of dollars on 4K security equipment just to watch their cameras in SD.
If bandwidth or data consumption is a concern, let customers decide for themselves. Give us the option to choose our preferred default resolution instead of forcing SD on everyone.
A security camera app should prioritize usability, image quality, and customer preferences. Unfortunately, Lorex seems to have overlooked all three.
Until Lorex fixes this issue, I cannot recommend its camera systems to anyone who expects a premium experience from premium-priced equipment.
LOREX: STOP FORCING SD RESOLUTION AND LET CUSTOMERS SET HD AS THE DEFAULT!
Every single time I open the app to check my cameras, I have to manually switch the video quality from SD to HD. EVERY. SINGLE. TIME.
This is absolutely unacceptable for a company selling premium 4K security systems.
Customers pay extra for high-resolution cameras because they expect clear, detailed footage — not blurry, low-quality video that requires constant manual adjustments.
What makes this even more frustrating is that Lorex doesn’t provide a simple option to permanently set HD as the default viewing resolution. How difficult could it possibly be to add a setting that remembers the user’s preference?
This isn’t some complicated feature request. It’s BASIC FUNCTIONALITY that should have been available from day one.
And judging by other customer reviews, I’m clearly not the only person frustrated by this ridiculous design decision.
Lorex needs to understand that customers don’t spend hundreds or thousands of dollars on 4K security equipment just to watch their cameras in SD.
If bandwidth or data consumption is a concern, let customers decide for themselves. Give us the option to choose our preferred default resolution instead of forcing SD on everyone.
A security camera app should prioritize usability, image quality, and customer preferences. Unfortunately, Lorex seems to have overlooked all three.
Until Lorex fixes this issue, I cannot recommend its camera systems to anyone who expects a premium experience from premium-priced equipment.
LOREX: STOP FORCING SD RESOLUTION AND LET CUSTOMERS SET HD AS THE DEFAULT!
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The worst App, never worked when needed
The worst App ever I had, If never worked when needed, I this company is more interested in collecting/selling customer’s data
Won’t allow double login
My partner and I want to be logged in at the same time on each others phones. Why doesn’t Lorex think, two people from the same house will want to log on to see cameras?
Fix this.
Fix this.
Why defaults to SD resolution when u bought 4K HD?
I bought a “4K ULTRA HD NVR” system but it defaults to SD resolution when I open the cameras!!
WHY?
WHY?
WHY?
There is no setting where u could go in and change the default to HD!!!!
I have to change it to “HD” EVERY SINGLE TIME when I check the cameras!!
So damn annoying!!!
And they refuse to change it when so many people have complained about it !!!!
I liked the system before, but not anymore.
DO NOT BUY HD LOREX SYSTEM when u want it to default to HD.
Going to a different brand next time!!!!
WHY?
WHY?
WHY?
There is no setting where u could go in and change the default to HD!!!!
I have to change it to “HD” EVERY SINGLE TIME when I check the cameras!!
So damn annoying!!!
And they refuse to change it when so many people have complained about it !!!!
I liked the system before, but not anymore.
DO NOT BUY HD LOREX SYSTEM when u want it to default to HD.
Going to a different brand next time!!!!
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Works
App works only problem is how slow it takes to load. Sometimes ill hear a noise and have to refresh the app 5 times before being able to see (wifi not an issue)
Dark Mode Please
A dark mode is way overdue for this app. Nothing worse than having to check the cameras in the middle of the night with a bright white app opening up and blinding you before you can even see what’s going on. Ridiculous.
Get used to this screen
“Uh oh, something went wrong tap to retry”
Some days that is all I see works fine on the tv but not on the iPad. I would be hard pressed to recommend Lorex to anyone at this point. I have over $ 1,000 invested in their products and am highly disappointed.
Update 8/20/2026
I seriously cannot still not working I just updated the app and now I can’t view anything I am ready to scrap the whole system
recommend anyone buy a lorex system. The software still does not work all I ever get to see is “uh oh something went wrong …” if all you want is a visual deterrent and never want to see what is going on I’m sure you can pick up some cameras at a yard sale from a frustrated user.
Directly to Lorex FIX THE MFING SOFTWARE.
Some days that is all I see works fine on the tv but not on the iPad. I would be hard pressed to recommend Lorex to anyone at this point. I have over $ 1,000 invested in their products and am highly disappointed.
Update 8/20/2026
I seriously cannot still not working I just updated the app and now I can’t view anything I am ready to scrap the whole system
recommend anyone buy a lorex system. The software still does not work all I ever get to see is “uh oh something went wrong …” if all you want is a visual deterrent and never want to see what is going on I’m sure you can pick up some cameras at a yard sale from a frustrated user.
Directly to Lorex FIX THE MFING SOFTWARE.
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Bug - Rearranging Devices
Here is a bug that has not yet been fixed in the last several releases.
When you have multiple Lorax DVR’s or Wi-Fi devices, and you go into Settings >> Rearrange Devices, even though you save the device order in the method you want, and go back to the main screen where it shows all your devices, upon refreshing the screen by pulling up from the bottom all the devices go back to their original order and do not reference the saved order that you just did.
When you have multiple Lorax DVR’s or Wi-Fi devices, and you go into Settings >> Rearrange Devices, even though you save the device order in the method you want, and go back to the main screen where it shows all your devices, upon refreshing the screen by pulling up from the bottom all the devices go back to their original order and do not reference the saved order that you just did.
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Offline - Corrupt - unreliable
Cameras Constantly go Offline then after hard reboot Storage is a Corrupt msg. Replaced all the SD cards with larger surveillance grade cards but still same issue - sent several msgs to support with NO RESPONSE. Unreliable cameras…don’t waste your money.
Good cameras, bad software
The cameras record stuff but trying to find an event that happened in the past means you have to watch the video in real time and don’t have any way to increase the playback speed or skip ahead. Makes it kinda pointless to have it unless you have lots of free time
