Failure
Went from optimum to verizon 3.5 years ago and system is a complete failure. Called several times. They blame verizon. Ring cameras work perfectly. Call them now and they tell me i have to upgrade to a new system. Absolutely ridiculous on their part
Where is the Lorex Eco Stratus app?!
Did you do away with it? I need it for my cameras I got 8 or so years ago that work great still, but if you did away with the app I’m screwed! I need it back please.
Application non fonctionnelle
Désuétude avec les systèmes plus vieux. Je vais définitivement changer de marque au prochain achat!
An 11yr of Use Review
Cameras are quantity and the system itself is very good…when it actually works which seems to be only when you don’t really care. Have had a Lorex LNR280 for over 11yrs now. Had the entire system professionally installed (didn’t want to drill holes in my house for the cameras), this was pre-wireless days. At least 4x a year from day one the system will not connect. Restart your system, reboot Internet modem, all the basics they give you on the site and nothing.
Generally takes 3-4 calls to “resolve” and by “resolve” I mean after your 3-4 call, once they’ve even remotely accessed your computer to fix it to no avail, eventually YOU the user end up just doing something they never suggested and “oh, ok, that worked.”
Customer support is horrible although call wait times have gotten 10x faster to pick up compared to when first purchased (scary thought ain’t it?!) it got to the point that I just learned way more about this stuff then I ever cared to and do fixes myself. However, after my last fix (myself!) ~6mo ago, once again, only can view remotely monthly when I’m home and phone connected to my Wifi.
I have 3 other systems up and running on my phone for different locations. One app that covers 5 different NVRs all together abs can honestly say I’ve never had to trouble shoot all 3 apps/systems (8 totally different locations; 2 not even in the same county) as long as they’ve all been installed as often as I do with this one on a yearly basis.
Get it together Lorex!!!
Generally takes 3-4 calls to “resolve” and by “resolve” I mean after your 3-4 call, once they’ve even remotely accessed your computer to fix it to no avail, eventually YOU the user end up just doing something they never suggested and “oh, ok, that worked.”
Customer support is horrible although call wait times have gotten 10x faster to pick up compared to when first purchased (scary thought ain’t it?!) it got to the point that I just learned way more about this stuff then I ever cared to and do fixes myself. However, after my last fix (myself!) ~6mo ago, once again, only can view remotely monthly when I’m home and phone connected to my Wifi.
I have 3 other systems up and running on my phone for different locations. One app that covers 5 different NVRs all together abs can honestly say I’ve never had to trouble shoot all 3 apps/systems (8 totally different locations; 2 not even in the same county) as long as they’ve all been installed as often as I do with this one on a yearly basis.
Get it together Lorex!!!
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FIX FOR VIEWING CAMERAS ON MOBILE DATA
I’m not sure how many people will see this but I hope it helps. The way to fix the issue with only being able to see your device when you on the same network as your camera system is to do the following:
1. You have to enable port forwarding on the ports that your camera uses. You have to do this on the settings of your Wi-Fi network. For example if you are a Verizon fios customer, then you would go to mfiosgateway.com, login, and port forward the ports that needed.
2. Look up the external IP address of your Wi-Fi by going to a website called ping.eu. Make sure you are connected to your Wi-Fi first. Your IP address should be shown on the top of the page.
3. Finally, go to where you would add your device. Put in your username and password. Then add the device by IP and put in the IP address from the previous step.
TADA
Your cameras should work now when you disconnect from your home Wi-Fi.
1. You have to enable port forwarding on the ports that your camera uses. You have to do this on the settings of your Wi-Fi network. For example if you are a Verizon fios customer, then you would go to mfiosgateway.com, login, and port forward the ports that needed.
2. Look up the external IP address of your Wi-Fi by going to a website called ping.eu. Make sure you are connected to your Wi-Fi first. Your IP address should be shown on the top of the page.
3. Finally, go to where you would add your device. Put in your username and password. Then add the device by IP and put in the IP address from the previous step.
TADA
Your cameras should work now when you disconnect from your home Wi-Fi.
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Poor customer service
I used to be able to view my cameras remotely using this app. Lorex customer service told me I can’t now because of a closed internet port. That is false. My internet has not changed. They also set me up so I can log in using a web browser to see my cameras. That doesn’t work either and requires a computer and of all things, Netscape (obsolete browser). I don’t understand why Lorex doesn’t just fix this app so it’s compatible with new the iOS. I spent $1600 on my system originally and don’t see why I should replace something that is working just fine except for this app. Please get this fixed.
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Lorex lnr253850cd9 does not connect to NVR.
DEAR LOREX,
PLEASE FIX APP TO ACCEPT IPAD IOS 4.3. EVERYTHING WAS FINE UNTIL I INSTALLED IPAD IOS 14.3. PORT 8000 DOES NOT SEEM TO CONNECT. I LIKE HAVING MY 4 CAMERAS VIEWD ON MY IPAD PRO.
THANK YOU . . . . . . . . .
PLEASE FIX APP TO ACCEPT IPAD IOS 4.3. EVERYTHING WAS FINE UNTIL I INSTALLED IPAD IOS 14.3. PORT 8000 DOES NOT SEEM TO CONNECT. I LIKE HAVING MY 4 CAMERAS VIEWD ON MY IPAD PRO.
THANK YOU . . . . . . . . .
Please update
LorexEcoStratus please update your LorexEcoStratus app I can’t see my cams when I’m away from home I promise you if you don’t fix this I will never buy from you again and will do all in my power to direct people away from LorexEcoStratus
Live view has stopped working with iOS 14.2
Please provide an upgrade to work with latest iOS.
App Crashes
After updating to iOS 14.2 the app just crashes upon opening. Given that this app has not been updated in 3 years, I’m not hopeful it will get resolved. Which means I either downgrade my iOS or replace my camera system. So disappointing.
Very Poor App
After many years of putting up with this application, it is clear that Lorex has no intention to improve it. I have 8 cameras and can only view 4, periodically. The Android application in my phone is even worse.
Why Lorex can’t invest in decent software is beyond me. As I said, I’ve had their system for quite some time and it has NEVER worked reliably or properly. What good is a real-time security system if you can’t pull up video streams when you need it.
Why Lorex can’t invest in decent software is beyond me. As I said, I’ve had their system for quite some time and it has NEVER worked reliably or properly. What good is a real-time security system if you can’t pull up video streams when you need it.
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Fix This
App is horrible, can’t access cameras remotely.
App hasn’t been updated in over 2 years.
AVOID!
App hasn’t been updated in over 2 years.
AVOID!
NOT WORKING!! NEEDS TO BE UPDATED!!!!
Hello, Lorex. Please update this app so that it works with my LNR 300 system again! Spending thousands of dollars for surveillance cameras is not something I can just replace to get an upgrade. This is not good for someone with one income and thought the Lorex brand would be top of the line!
Buyers - sorry you bought the Lorex system. Will warn others by writing a review on the system itself.
Buyers - sorry you bought the Lorex system. Will warn others by writing a review on the system itself.
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Terrible app
Never worked right. Slow even tho I have high speed internet. App never updated, tech support ? takes 1 hr waiting to talk to someone,
Waste of money!
Waste of money!
Your app sucks
Not much point if your app doesn’t work and you don’t care.
Old out of date app
Stopped working on my IOS. App hasn't been updated since 2013. The whole reason people install these cameras is to have remote monitoring. If that doesn't work what's the point.
App not working anymore
This app needs an update. Why have you not done this ?
Application issues
Not sure I’ll buy another camera system from Lorex. The application worked great for 2 years but lately cameras don’t load I have to refresh several times before they come up. Also my system is 5 years old one of the cameras took water. I called LOREX to purchase a replacement camera and they told me my system is discontinued and their new cameras are not compatible with my system. My only alternative was to purchase a new system.
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Poor apps
Lorex makes excellent camera systems, just wish they would keep their apps updated. Will never buy another lorex because I cannot use the app to view my house. Don’t buy Lorex products. Read the reviews and see how bad they are.
Bad app
App not working 🙄🙄🙄
