Failure
Went from optimum to verizon 3.5 years ago and system is a complete failure. Called several times. They blame verizon. Ring cameras work perfectly. Call them now and they tell me i have to upgrade to a new system. Absolutely ridiculous on their part
Where is the Lorex Eco Stratus app?!
Did you do away with it? I need it for my cameras I got 8 or so years ago that work great still, but if you did away with the app I’m screwed! I need it back please.
Application non fonctionnelle
Désuétude avec les systèmes plus vieux. Je vais définitivement changer de marque au prochain achat!
An 11yr of Use Review
Cameras are quantity and the system itself is very good…when it actually works which seems to be only when you don’t really care. Have had a Lorex LNR280 for over 11yrs now. Had the entire system professionally installed (didn’t want to drill holes in my house for the cameras), this was pre-wireless days. At least 4x a year from day one the system will not connect. Restart your system, reboot Internet modem, all the basics they give you on the site and nothing.
Generally takes 3-4 calls to “resolve” and by “resolve” I mean after your 3-4 call, once they’ve even remotely accessed your computer to fix it to no avail, eventually YOU the user end up just doing something they never suggested and “oh, ok, that worked.”
Customer support is horrible although call wait times have gotten 10x faster to pick up compared to when first purchased (scary thought ain’t it?!) it got to the point that I just learned way more about this stuff then I ever cared to and do fixes myself. However, after my last fix (myself!) ~6mo ago, once again, only can view remotely monthly when I’m home and phone connected to my Wifi.
I have 3 other systems up and running on my phone for different locations. One app that covers 5 different NVRs all together abs can honestly say I’ve never had to trouble shoot all 3 apps/systems (8 totally different locations; 2 not even in the same county) as long as they’ve all been installed as often as I do with this one on a yearly basis.
Get it together Lorex!!!
Generally takes 3-4 calls to “resolve” and by “resolve” I mean after your 3-4 call, once they’ve even remotely accessed your computer to fix it to no avail, eventually YOU the user end up just doing something they never suggested and “oh, ok, that worked.”
Customer support is horrible although call wait times have gotten 10x faster to pick up compared to when first purchased (scary thought ain’t it?!) it got to the point that I just learned way more about this stuff then I ever cared to and do fixes myself. However, after my last fix (myself!) ~6mo ago, once again, only can view remotely monthly when I’m home and phone connected to my Wifi.
I have 3 other systems up and running on my phone for different locations. One app that covers 5 different NVRs all together abs can honestly say I’ve never had to trouble shoot all 3 apps/systems (8 totally different locations; 2 not even in the same county) as long as they’ve all been installed as often as I do with this one on a yearly basis.
Get it together Lorex!!!
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FIX FOR VIEWING CAMERAS ON MOBILE DATA
I’m not sure how many people will see this but I hope it helps. The way to fix the issue with only being able to see your device when you on the same network as your camera system is to do the following:
1. You have to enable port forwarding on the ports that your camera uses. You have to do this on the settings of your Wi-Fi network. For example if you are a Verizon fios customer, then you would go to mfiosgateway.com, login, and port forward the ports that needed.
2. Look up the external IP address of your Wi-Fi by going to a website called ping.eu. Make sure you are connected to your Wi-Fi first. Your IP address should be shown on the top of the page.
3. Finally, go to where you would add your device. Put in your username and password. Then add the device by IP and put in the IP address from the previous step.
TADA
Your cameras should work now when you disconnect from your home Wi-Fi.
1. You have to enable port forwarding on the ports that your camera uses. You have to do this on the settings of your Wi-Fi network. For example if you are a Verizon fios customer, then you would go to mfiosgateway.com, login, and port forward the ports that needed.
2. Look up the external IP address of your Wi-Fi by going to a website called ping.eu. Make sure you are connected to your Wi-Fi first. Your IP address should be shown on the top of the page.
3. Finally, go to where you would add your device. Put in your username and password. Then add the device by IP and put in the IP address from the previous step.
TADA
Your cameras should work now when you disconnect from your home Wi-Fi.
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