Used to Work
App is very glitchy now. This used to work really really well. I’m hoping they fix this
Mobile Ap is broken!
I’m convinced AvertX must not test their updates prior to pushing them out. With the last update I’m no longer able to access via iPhone but it still works on AppleTV. Come on, mobile is the most important and it’s broken. I’m super tired of testing their junk and it’s time for a Costco return. At least Costco had the sense to drop these guys. I installed a UniFi Protect system in my second home and it is unbelievable! 100% reliability, 4K cameras, AI features, smart home integration, etc. Don’t waste your money on AvertX.
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Horrible
It takes forever for my cameras to load when I need to view live or recorded footage. The app lacks many features that Ring and other brands offer. The app sometimes crashes when viewing live or recorded footage.
Unreliable
The latest update brought a new start screen to select recorders. Before I could see all my recorders right after app launch, but now I need to drill down to each one (more clicks) to get to the recorder I want. Please revert!
Update 09-2026
The system just doesn’t feel stable. I bought from Costco hoping they did their due diligence - but now Costco does not sell them anymore (wonder why?). The app/system is slow to connect to remotely, searching for events is cumbersome and glitchy (random freezes, hard to find events I am looking for, unpolished UI, etc.), and things like no images with push notifications on iPhone (just a picture that says loading). Also saw they dropped support for the Apple TV app (one reason I bought - so I could view on my TV). Support is very hard to get a hold of (long wait times via chat and phone). Overall not worth the price or headache. Looking at Unifi Protect to replace this.
Update 09-2026
The system just doesn’t feel stable. I bought from Costco hoping they did their due diligence - but now Costco does not sell them anymore (wonder why?). The app/system is slow to connect to remotely, searching for events is cumbersome and glitchy (random freezes, hard to find events I am looking for, unpolished UI, etc.), and things like no images with push notifications on iPhone (just a picture that says loading). Also saw they dropped support for the Apple TV app (one reason I bought - so I could view on my TV). Support is very hard to get a hold of (long wait times via chat and phone). Overall not worth the price or headache. Looking at Unifi Protect to replace this.
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Update broken
After updating, my cameras are now infinitely loading/spinning and an orange cloud sign pops up. App is now unusable to view my cameras.
