Used to Work
App is very glitchy now. This used to work really really well. I’m hoping they fix this
Mobile Ap is broken!
I’m convinced AvertX must not test their updates prior to pushing them out. With the last update I’m no longer able to access via iPhone but it still works on AppleTV. Come on, mobile is the most important and it’s broken. I’m super tired of testing their junk and it’s time for a Costco return. At least Costco had the sense to drop these guys. I installed a UniFi Protect system in my second home and it is unbelievable! 100% reliability, 4K cameras, AI features, smart home integration, etc. Don’t waste your money on AvertX.
Show more
Horrible
It takes forever for my cameras to load when I need to view live or recorded footage. The app lacks many features that Ring and other brands offer. The app sometimes crashes when viewing live or recorded footage.
Unreliable
The latest update brought a new start screen to select recorders. Before I could see all my recorders right after app launch, but now I need to drill down to each one (more clicks) to get to the recorder I want. Please revert!
Update 09-2026
The system just doesn’t feel stable. I bought from Costco hoping they did their due diligence - but now Costco does not sell them anymore (wonder why?). The app/system is slow to connect to remotely, searching for events is cumbersome and glitchy (random freezes, hard to find events I am looking for, unpolished UI, etc.), and things like no images with push notifications on iPhone (just a picture that says loading). Also saw they dropped support for the Apple TV app (one reason I bought - so I could view on my TV). Support is very hard to get a hold of (long wait times via chat and phone). Overall not worth the price or headache. Looking at Unifi Protect to replace this.
Update 09-2026
The system just doesn’t feel stable. I bought from Costco hoping they did their due diligence - but now Costco does not sell them anymore (wonder why?). The app/system is slow to connect to remotely, searching for events is cumbersome and glitchy (random freezes, hard to find events I am looking for, unpolished UI, etc.), and things like no images with push notifications on iPhone (just a picture that says loading). Also saw they dropped support for the Apple TV app (one reason I bought - so I could view on my TV). Support is very hard to get a hold of (long wait times via chat and phone). Overall not worth the price or headache. Looking at Unifi Protect to replace this.
Show more
Update broken
After updating, my cameras are now infinitely loading/spinning and an orange cloud sign pops up. App is now unusable to view my cameras.
Garbage
Garbage app and security surveillance system. Dont buy avertx is the worst decision I have ever made.
App not working on iOS 18.6.2
The app used to work perfectly but with the latest iOS it only shows blue i icons on the tiles. Can’t access any recording. I also contacted support but no response.
Not working
App not working after latest update. I have 8 locations with AvertX recorders. Now none of them are working on the app. Can still access them from a pc.
Avoid!
AvertX “bricked” an entire $1,100+ home security surveillance system that I purchased from Costco and spent countless hours installing. After a few year of spotty use (their app regularly crashed and was unreliable) AvertX decided to brick the system by making remote monitoring through their app obsolete. After several e-mails and calls to their support center the only option was to spend close to another $1k for an updated AvertX motherboard. No thanks AvertX.
Show more
Stability Issues on MacBook
App crashes on MacBook Pro everytime I select a location to get started.
Crashes
When expanding the view, the app crashes. Why don’t the developers sufficiently know test things before rolling them out?
Couldn’t be any worse
An utter waste of money on their camera systems considering the app is pretty much useless. Atrocious
Price point versus quality
I do feel the price point versus quality with AvertX has always been decent but of late there seems to be alot of performance issues. This past week the update stopped phone notifications, very annoying
Hate the new update
The latest update brought a new start screen to select recorders. Before I could see all my recorders right after app launch, but now I need to drill down to each one (more clicks) to get to the recorder I want. Please revert!
Incredibly slow
I just updated to latest version and it still sits there for MINUTES trying to load. Thats connected on the local network not remote. The info says new feature to see all the analytics color coded. Where (and why) do you turn that on? It’s not improving
App just not working well
Just updated the new app which took under 30 secs to do. Was hoping improved performance but it is not better. Did a simple search of person filter and played back an event - when the event is over, I can’t go back by tapping either the filter or close options in the upper left and right corner of the screen. I have to exit the app and come back in. AvertX has really good hardware but the software is just not good enough.
Show more
App is better now.
Old reviews do not represent the much better state that this app is in. Most of the issues in those 1+ year old comments have been fixed.
Please improve the App
I have used this app for many years now and it’s mediocre at best. You made changes about 6 to 9 months ago using the search function and it now takes even longer to get footage loaded and have to go through multiple steps. This app needs major attention to. Can’t recommend your product because of this app. Great customer service, horrible app.
Show more
Revoos
I wish they do some improvement to their app is keep disconnecting and freeze when you view or when you go to the recording is really frustrating
No settings in app. Must hardwire to TV
Please include some basic settings in the app. Currently you must connect the DVR to a monitor/TV, keyboard and mouse. Also don’t see any way to change resolution settings for the settings panel. So can’t view all the settings.
