Worst Service experience
I placed an order for a Louis Philippe belt on 11 May; however, it has still not been delivered. I am concerned about the significant delay and the lack of clear communication regarding the status of my order. Despite contacting customer service, I have not received a satisfactory update. If timely delivery cannot be ensured, I request that accurate delivery timelines be communicated to customers. Kindly look into this matter at the earliest and either arrange prompt delivery of the product or initiate a full refund without further delay.
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Genuine product and great price
You ll get all the genuine product and have smooth shopping experience
App is not working
I am regular customer of LP.
Using iOS 15.8, but still app is not working.
As here developers say it works on iOS 11 or more.
Please help.
Using iOS 15.8, but still app is not working.
As here developers say it works on iOS 11 or more.
Please help.
Response from developer
We are sorry for the inconvenience caused. We are working on improving our customer experience. If you need any further assistance, please call us at 8105060501 (7 days a week 10 am to 7 pm) or mail us @ happytohelp@abfrl.in
They keep your money!
They don’t refund the order value to the original payment method. Instead, they issue store credits, effectively trapping you into future purchases. Who even does that?
Response from developer
Sorry for the inconvenience caused. We want to resolve this for you as soon as possible. Please call us at 8105060501 (7 days a week 10 am to 7 pm) or mail us @ happytohelp@abfrl.in to resolve this on priority.
They sell unsold and damaged products
They sell damaged and unsold stock to the customers online.
Also, the delivery takes months with continuous delay.
Exchange of any product even for the size is the worst experience.
Their courier partner collects the product and then to issue the new product they say they have not received the returned products and takes several months again.
Customer service just asks for proofs and don’t have any details at their end to support a customer.
Also, the delivery takes months with continuous delay.
Exchange of any product even for the size is the worst experience.
Their courier partner collects the product and then to issue the new product they say they have not received the returned products and takes several months again.
Customer service just asks for proofs and don’t have any details at their end to support a customer.
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Response from developer
We are sorry for the inconvenience caused. We are working on improving our customer experience. If you need any further assistance, please call us at 8105060501 (7 days a week 10 am to 7 pm) or mail us @ happytohelp@abfrl.in
App not working properly
When I tried to look the jacket in winter wear section, it does not open. It happens in many tabs. Some Product are also missing. Colour option of product is also missing. You have to search for colour option.
Response from developer
We are sorry for the inconvenience caused. We are working on improving our customer experience. If you need any further assistance, please call us at 8105060501 (7 days a week 10 am to 7 pm) or mail us @ happytohelp@abfrl.in
Orders can’t be placed
Each time I am trying to place the order an error message pops up as “unable to process your request at this moment”. I am trying from last 3 days and same message pops up every time I try to buy or try to include the item in my cart.
Response from developer
We are sorry for the inconvenience caused. We are working on improving our customer experience. If you need any further assistance, please call us at 8105060501 (7 days a week 10 am to 7 pm) or mail us @ happytohelp@abfrl.in
Purpose of the app to offload subpar or old stock
Over the years, I have invested significantly in Louis Philippe clothing, with approximately 90% of my wardrobe consisting of your products. The durability and quality of your clothing have always been exemplary, evident in a pair of jeans I purchased nearly a decade ago that still maintains its integrity.
However, my recent experience has been disheartening. In August 2022, I purchased a pair of jeans through the Louis Philippe website, expecting the same level of quality and durability I have come to associate with your brand. To my dismay, the jeans began showing signs of wear and tear within just a few months or at least a few wears, and yesterday, on its fourth use, it tore at multiple places.
When I reached out to your customer care team for assistance, I was informed that the company's policy only covers defects for a limited period of six months. This response was not only unsatisfactory but also left me feeling betrayed as a long-time loyal customer. I have attached photos of the damaged jeans for your reference.
As someone who has been dedicated to Louis Philippe for so many years, I did not anticipate such a dismissive and rigid response. It is disconcerting to think that the online platform might be used to offload subpar or old stock onto loyal customers.
However, my recent experience has been disheartening. In August 2022, I purchased a pair of jeans through the Louis Philippe website, expecting the same level of quality and durability I have come to associate with your brand. To my dismay, the jeans began showing signs of wear and tear within just a few months or at least a few wears, and yesterday, on its fourth use, it tore at multiple places.
When I reached out to your customer care team for assistance, I was informed that the company's policy only covers defects for a limited period of six months. This response was not only unsatisfactory but also left me feeling betrayed as a long-time loyal customer. I have attached photos of the damaged jeans for your reference.
As someone who has been dedicated to Louis Philippe for so many years, I did not anticipate such a dismissive and rigid response. It is disconcerting to think that the online platform might be used to offload subpar or old stock onto loyal customers.
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Response from developer
We are sorry for the inconvenience caused. We are working on improving our customer experience. If you need any further assistance, please call us at 8105060501 (7 days a week 10 am to 7 pm) or mail us @ happytohelp@abfrl.in
Best brand of all time
One of the best brand of all time & quality with other brands is unmatched ! Also application is very good giving loyalty points discounts all time
LP avoids the return process
While the return process is quite easy to initiate, nobody ever came to pick up. I initiated it twice and one day later I always get a pick-up failed. I live in an easy accessible location and someone is there 24 hours to hand over the return. So this pick-up failing is just a fraudulent tactic. Will never buy online again from LP.
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3rd class, cheap and pathetic customer service.
Louis Philippe has been one of my favourite brand because of the quality and pricing they have to offer. However, thier customer service is the cheapest service to experience! First of all there is no proper number shared on the app to reach out to support agents. So I reached out to Jayanagar LP showroom to get the contact. They gave me a number and it was forever busy. I took the landline number of that Jayanagar showroom to keep following up.
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Fake app presumably
I ordered a shirt via this app. But there are no ways to contact the customer support in case of late delivery.
The promise delivery date is 10 November 2022 but I’ve not received the order till 13 November 2022 and I don’t know whom to contact.
Only way to contact was via mail which I’ve not received any response till now.
The promise delivery date is 10 November 2022 but I’ve not received the order till 13 November 2022 and I don’t know whom to contact.
Only way to contact was via mail which I’ve not received any response till now.
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Return and Refund
I ordered a pair of shoes as size was different, so I shared and requested you 15 days back for the return and refund. Since there is no answer or effort from ur desk. It is really painful and irritating behaviour from ur end.
It seems there is no value or priority of existing client for the LP company . By using your app and doing online shopping was my huge mistake .
It seems there is no value or priority of existing client for the LP company . By using your app and doing online shopping was my huge mistake .
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Website and app hangs many times
Both website and app hangs and crashes many times. Not a seamless digital experience. Lot of scope for improvement.
One star to app developers
So many issue in app. I put the number OTP verified and funny thing is I am getting SMS that I am unscribed from future SMS.
When try to login from my account I put the number they showing my profile as I am already customer then I got OTP to verify then showing error invalid mobile number. Developer “ Kon sa nasa Kerte ho Bhai ?”
For Louis Philippe why you put that red blue logo in front pocket of shirt ? It looks so cheap. People don’t buy just because of that weired logo.
When try to login from my account I put the number they showing my profile as I am already customer then I got OTP to verify then showing error invalid mobile number. Developer “ Kon sa nasa Kerte ho Bhai ?”
For Louis Philippe why you put that red blue logo in front pocket of shirt ? It looks so cheap. People don’t buy just because of that weired logo.
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Spent 30 minutes to place an order
Poor app
Very bad app
The application and the website as well don’t work. I tried registering thrice with different numbers but after sometime it gets de registered on its own . Once I got stuck in the addresses page and could not go to the payment section. There was issue even with the addresses page where I was not able to register the number the address for many times. Please fix the app and the website
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Better quality than online
Quality of cloths are better than we purchase from other marketplace.
Glitches
Not able to access the cart and other option on the top, am not able to select the options please check this
Product Return Issue
This is really a Pathetic App. Pls Don’t Download and don’t make any purchases. When you try to buy something you saw very good things like, “if you want to return product you can and we will no ask you any questions for your return” and when you purchase something then there is no option for return your product. This is the reality of this App don’t buy anything from here.
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