Taken Away
Have used this App provided free by the NHS as part of my Diabetes Programme.
Tried to log in after a few weeks away and it will not let me sign in with my password or allow me to set another password.
Will contact NHS tomorrow to find out why there is a problem. Or could you help me to log back into my program that has years of data in it ?
Tried to log in after a few weeks away and it will not let me sign in with my password or allow me to set another password.
Will contact NHS tomorrow to find out why there is a problem. Or could you help me to log back into my program that has years of data in it ?
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Impossible to cancel
They make it impossible to cancel then automatically charge you
Frustrating
When you can get into it it’s quite a useful tool. Virtually always fails to boot up. Always have to log in from scratch with no memory of email or password. Surely it can’t be that hard to get the basics right.Frustrating!!
Underhanded ongoing subscription
I paid as it was the only way to see if the app would help me. The honest answer is that it didn’t, the main thing is the lack of recipe choice, with recipes in the same grouping all appearing very similar, and to be honest, the Slimming World app feels like it has much more for around the same price, although I accept not specifically aimed at Low Carb.
Most annoyingly is that having checked my Apple App Store subscriptions monthly as I do, I know this this app doesn’t show in the list of active or suspended subscriptions so I assumed it was a single annual fee with no on-going subscription. However, yesterday another annual fee has been requested from my bank, no email warning me, no text message, no notification, just straight into taking the money.
Then try finding any information on the app about ‘subscriptions’, it is hidden right away in the depths of the site and is just two sentences. It tells you to cancel it in the App Store (yep, the place that it doesn’t show up in)!
But to make things harder, it goes on to say that you cannot access your ‘subscription’ details through the app, making it near impossible to sort out the questionable ‘ongoing subscription’.
So be warned and think twice before giving these people your money via the App Store.
Most annoyingly is that having checked my Apple App Store subscriptions monthly as I do, I know this this app doesn’t show in the list of active or suspended subscriptions so I assumed it was a single annual fee with no on-going subscription. However, yesterday another annual fee has been requested from my bank, no email warning me, no text message, no notification, just straight into taking the money.
Then try finding any information on the app about ‘subscriptions’, it is hidden right away in the depths of the site and is just two sentences. It tells you to cancel it in the App Store (yep, the place that it doesn’t show up in)!
But to make things harder, it goes on to say that you cannot access your ‘subscription’ details through the app, making it near impossible to sort out the questionable ‘ongoing subscription’.
So be warned and think twice before giving these people your money via the App Store.
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Cost ?
No mention of cost, till my personal data was collected. *I request all my data is removed under GDPR uk law.•
I feel the cost should be made clear and upfront before collecting my data.
I feel the cost should be made clear and upfront before collecting my data.
Very slow to load
Finding app very slow to load , have to shut down and restart . Every couple of days have to add logins details despite selecting remember me .
Logging out all the time and other things
I have only been signed up for 4 days and have just been using the app for 3 of these days and it keeps wanting me to sign up again and it is not remembering my details.
Also when you try to edit any thing which was put in the edit boxes for the time etc are not showing on the screen
The app need someone to do QA testing on it
Using an iPhone 13 max pro on iOS 16.4.1
Also when you try to edit any thing which was put in the edit boxes for the time etc are not showing on the screen
The app need someone to do QA testing on it
Using an iPhone 13 max pro on iOS 16.4.1
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App very difficult to stay logged in
Thought I try this, so took up offer of 50% discount. But don’t know whether because I didn’t buy subscription through Apple the App keeps opening with screen to buy a subscription. Does keep me logged in, allow touch opening, so have to keep rendering email and password, then wait for App to refresh via Wi-Fi. Makes login food and insulin very tedious. Have to revert to access via Safari. Reported problem and supposedly this has been passed on to their Technical Team, but would have thought they should have solution to hand, can’t see why I the only IPhone user who has had this problem?
Programme looks good, but App very poor in comparison with MyNetDiary or MyFitnessPal.
Programme looks good, but App very poor in comparison with MyNetDiary or MyFitnessPal.
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Very poor App
Not going to waste my time listing all the issues with it.
Poor UI, no idea how to get the best from the app
I’m sure that the advice the app gives is great, but the UI is terrible. For example, searching for recipes is tedious. When you do find a recipe you like, if you’re switching between apps (for example if you’re shopping online) the app resets to the homepage and you have to go and find the recipe again.
I don’t feel like the app has a clear path to follow in order to really get the best from it. Plus, it doesn’t work with the app for my BG monitor, which is a very common one.
Really unhappy with it given how much I paid for the subscription.
I don’t feel like the app has a clear path to follow in order to really get the best from it. Plus, it doesn’t work with the app for my BG monitor, which is a very common one.
Really unhappy with it given how much I paid for the subscription.
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Helpful
I’ve purchased this app for the information as I suffer from T2 diabetes. But what let’s this app down is the food logging. The input of food via scanner is great, but then you have to workout what portions size you had and the nutrition information doesn’t always match the product info on the packaging. My fitness pal is streets ahead in this department. But as I’ve said the information around a low carb diet is good.
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Needs work and to be UK based.
So many of the foods and measurements are US based. I can’t find coffee with whole milk, only semi-skimmed, which is not good for a low carb diet. This is not the only food I can’t find. Also, I’m unable to enter my own foods or amend any that are not quite suitable. I’m not convinced that this is an app at all, it takes ages to load and ALWAYS asks me to login, every time! So annoying, because it makes entering my food a mammoth task. Why not keep my data with the app and have instant access?
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Can’t believe you now have to pay
I’ve used this to log all my medical data for over a year. Just gone to update after a bout in hospital and can’t access any previous data. Now you have to pay. Btw it’s cheaper online than on your app No warning. No way to get previous data I’m disgusted
Miss Ifeoma Orjiekwe
Reading through your Low Carb Program, is very educative, important, helpful and supportive.
No trial?
This looked like exactly the app I needed, however, as there is no trial period, and only a £69.99 annual subscription being offered, I’m not feeling any compelling reason to move forward. Surprised that there’s no monthly option or 1 month free trial to get new customers onboard.
As a result, can’t evaluate how effective it is so can only give it 1 star.
As a result, can’t evaluate how effective it is so can only give it 1 star.
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Poor stability
The menus on this app are great however regardless whether you use an iPhone or iPad it repeatedly shuts down within seconds of login. Also despite selecting remember me it never does and so therefore you have to enter your details over and over. The combination of these two issues, in my experience, makes it a very poor app.
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Brilliant!
Can't get enough of the meal planner and have been really enjoying this year's virtual meetups
They just want your money!
The app offers nothing unless you pay up first! It’s clearly all about making money off of vulnerable people and reading the reviews the app appears buggy and is poor value. Avoid!
Either Poor or Greedy Log-in Error
I was looking forward to using this UK app but despite numerous attempts the log-in prevented me from accessing the app unless I signed up to a subscription.
Low carb program
Paid for program didn’t all I got was a down loaded book didn’t realize they was a app now I’ve tried logging in but it wants me to pay twice. It should have sent me to App Store when I bought it first time I thought it was just a booklet it not worth the money I paid not paying twice doesn’t work . I bought it through diabetes uk
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