Taken Away
Have used this App provided free by the NHS as part of my Diabetes Programme.
Tried to log in after a few weeks away and it will not let me sign in with my password or allow me to set another password.
Will contact NHS tomorrow to find out why there is a problem. Or could you help me to log back into my program that has years of data in it ?
Tried to log in after a few weeks away and it will not let me sign in with my password or allow me to set another password.
Will contact NHS tomorrow to find out why there is a problem. Or could you help me to log back into my program that has years of data in it ?
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Impossible to cancel
They make it impossible to cancel then automatically charge you
Frustrating
When you can get into it it’s quite a useful tool. Virtually always fails to boot up. Always have to log in from scratch with no memory of email or password. Surely it can’t be that hard to get the basics right.Frustrating!!
Underhanded ongoing subscription
I paid as it was the only way to see if the app would help me. The honest answer is that it didn’t, the main thing is the lack of recipe choice, with recipes in the same grouping all appearing very similar, and to be honest, the Slimming World app feels like it has much more for around the same price, although I accept not specifically aimed at Low Carb.
Most annoyingly is that having checked my Apple App Store subscriptions monthly as I do, I know this this app doesn’t show in the list of active or suspended subscriptions so I assumed it was a single annual fee with no on-going subscription. However, yesterday another annual fee has been requested from my bank, no email warning me, no text message, no notification, just straight into taking the money.
Then try finding any information on the app about ‘subscriptions’, it is hidden right away in the depths of the site and is just two sentences. It tells you to cancel it in the App Store (yep, the place that it doesn’t show up in)!
But to make things harder, it goes on to say that you cannot access your ‘subscription’ details through the app, making it near impossible to sort out the questionable ‘ongoing subscription’.
So be warned and think twice before giving these people your money via the App Store.
Most annoyingly is that having checked my Apple App Store subscriptions monthly as I do, I know this this app doesn’t show in the list of active or suspended subscriptions so I assumed it was a single annual fee with no on-going subscription. However, yesterday another annual fee has been requested from my bank, no email warning me, no text message, no notification, just straight into taking the money.
Then try finding any information on the app about ‘subscriptions’, it is hidden right away in the depths of the site and is just two sentences. It tells you to cancel it in the App Store (yep, the place that it doesn’t show up in)!
But to make things harder, it goes on to say that you cannot access your ‘subscription’ details through the app, making it near impossible to sort out the questionable ‘ongoing subscription’.
So be warned and think twice before giving these people your money via the App Store.
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Cost ?
No mention of cost, till my personal data was collected. *I request all my data is removed under GDPR uk law.•
I feel the cost should be made clear and upfront before collecting my data.
I feel the cost should be made clear and upfront before collecting my data.
