Taken Away
Tried to log in after a few weeks away and it will not let me sign in with my password or allow me to set another password.
Will contact NHS tomorrow to find out why there is a problem. Or could you help me to log back into my program that has years of data in it ?
Response from developer
Hi, we're sorry to hear you're having trouble accessing your account. Please contact our Customer Service team at support@grohealth.com and they'll be happy to help you regain access to your account and investigate any login issues. When you email, please include the email address linked to your Gro Health account and a brief description of the problem you're experiencing. This will help the team assist you more quickly.
Impossible to cancel
Response from developer
We appreciate your feedback and understand the difficulty you've faced with cancellation. Your experience will be noted as we aim to enhance our processes. Please reach out to our customer service at support@grohealth.com
Frustrating
Underhanded ongoing subscription
Most annoyingly is that having checked my Apple App Store subscriptions monthly as I do, I know this this app doesn’t show in the list of active or suspended subscriptions so I assumed it was a single annual fee with no on-going subscription. However, yesterday another annual fee has been requested from my bank, no email warning me, no text message, no notification, just straight into taking the money.
Then try finding any information on the app about ‘subscriptions’, it is hidden right away in the depths of the site and is just two sentences. It tells you to cancel it in the App Store (yep, the place that it doesn’t show up in)!
But to make things harder, it goes on to say that you cannot access your ‘subscription’ details through the app, making it near impossible to sort out the questionable ‘ongoing subscription’.
So be warned and think twice before giving these people your money via the App Store.
Response from developer
Hi P4Pauluk, We’re sorry to hear that your experience with the app hasn’t met your expectations, and we appreciate you taking the time to share your feedback. Regarding the recipe variety, we’re always working on expanding our content, and your comments will be passed along to our team to help improve the experience. As for the subscription, we understand how frustrating it can be when unexpected charges occur. Subscription management is handled through the App Store, but if you’re unable to see it in your active subscriptions, we’d be happy to look into this for you. Please reach out to us at hello@lowcarbprogram.com or call us at +44 330 133 0307, and our team will assist you in resolving this as soon as possible. We truly value your feedback and would love the opportunity to make things right. Please don’t hesitate to get in touch.
Cost ?
I feel the cost should be made clear and upfront before collecting my data.
