Disappointing
Our venue has used this app for the past 10+ years. It has worked well, but disappointing customer service. Our venue ran the main “house lights switch” off an iPod hardwired. Like all apps, it is frustrating when they continue upgrading apps, but remove compatibility with previous model units. This is fine when sticking to the last update available, but when you have to repair or swap account backup to another device & it is not “new enough” you are left high and dry. As a consumer, it should be (& would not sit well under consumer law) to utilise the product you have purchased on whatever device you choose to continue using. Unfortunately in this circumstance, the option to update to the previous working version doesn’t seem to be available. Meanwhile no response from the manufacturer while we continue paying for a service.
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PPhantomBJ
Paid full price, now I get ads for the subscription
Even though I paid full price for this app, they’ve since downgraded to a subscription model, and I keep getting nagged by annoying ads and reminders everywhere prompting me to subscribe.
MWMr. Williamus
Viel zu teuer
Ich stehe nicht auf abos. One shot out.
Ggetin2magic
Aputure
I need to add Aputure 1200x to the library and all those that have not yet been added like xt52
YYurec2906
Tech support is not responding.
I’ve been using Luminair since 2020 and upgraded to v4 to take advantage of color mixing. I’ve documented 2 bugs, one in which the output does not track the UI, and a second where the app hangs for 2-4 minutes at a time. I’ve provide my show files, and videos demonstrating the problems and gotten no bug fixes or work arounds. As long as they occur at home when I’m programming it’s an inconvenience. But when I’m setting up for a live show, or running one and the app hangs or freezes, it’s an embarrassment. Today my band played for two minutes in total darkness while I frantically got Luminair to work again. Tech Support is not responding anymore, so why are they taking my monthly subscription payment?
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PPaulPSL
