Easy set up
I signed up today with Lum so don’t have long-term experience to share but it walked me through everything easily. Chatbot was more helpful than most. It was difficult to enter my PO Box address but eventually got it.
Does what it should
Although the app is clearly web based and it would be nice to have a native app instead, I can’t really complain about the functionality of it in its current state. There’s been a huge improvement after Lum recently updated the site and made it much more user friendly and made it much more functional - the app of course got the same improvements as the site did since it’s a web app. Overall no complaints whatsoever except just hoping that eventually Lum will make a native app for iOS instead of keeping it as a web app!
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No longer working
App opens and immediately closes on iPhone 5 iOS 12.5.7. Had worked previously so not sure which version corrupted the code. Strange since the aim is 3G phones which in most cases no longer get updated.
Don’t bother
This app is terrible. It is simply a clone of the website but it’s not formatted for iOS. This makes it clumsy and essentially of no value. Use the web dashboard instead.
Lum needs to build a data tool to allow their clients to analyze data usage. A simple tool to export data usage in a CSV format would suffice.
Lum needs to build a data tool to allow their clients to analyze data usage. A simple tool to export data usage in a CSV format would suffice.
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Frustrating to use
While the actual phone service itself has been good, the app is quite bad. This is obviously a web-app, not native. Scrolling is awful, menu buttons don’t follow OS patterns, it’s sluggish and ugly. For a digital service where customers interact with the company through the app, I would expect a much higher level of polish. Instead of a good user experience, the developers have prioritized ease of cross-platform development. Yuck.
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