App notification
The notification system is poor
honestly, its just great .
Response from developer
Dear User, Thank you for your 5-star rating and positive feedback. We're delighted to know that you find the app useful and that it is helping support your learning journey. Your encouragement motivates us to continue improving and delivering the best possible experience for students, parents, and educators. Thank you for being a part of the Lumos Learn community.
Slow app
Response from developer
Dear User, We’re sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating it can be when PDF files take longer than expected to download. We recommend ensuring that you are using the latest version of the app, as performance improvements and fixes are regularly released to enhance the user experience. If the issue persists, please share your registered mobile number, school name, device details, app version, and a screenshot or screen recording of the issue at help@lighthouse-learning.com so our team can investigate and assist you. Thank you for your feedback and patience as we continue to improve the app experience.
Very bad experience with 2 kids in same school
Response from developer
Dear User, We’re sorry for the inconvenience caused. We understand your concern regarding managing two child profiles in the same school. You can switch between sibling profiles from the Profile section in the app. If both children’s details are still not visible or you are unable to switch profiles, kindly share your registered mobile number, school name, both student details, device details, and screenshot/video with us at help@lighthouse-learning.com, so our team can check and assist you.
