App notification
Response from developer
Dear User, We're sorry to hear that you're experiencing difficulties navigating messages and notifications in the app. We understand how important it is to access school updates and messages easily. We appreciate your feedback and are continuously working to improve the app's usability and overall experience. Please share your registered mobile number, school name, and additional details about the difficulties you're facing at help@lighthouse-learning.com so our team can better understand your concerns and assist you. Thank you for your feedback and patience as we work to improve your experience.
The notification system is poor
Response from developer
Dear User, We're sorry to hear about your experience with notifications and understand how important timely school updates are for parents. We appreciate your feedback regarding notification delivery, notification history, and the overall user experience. We would like to understand the specific issues you're facing so our team can investigate and assist you. Please share your registered mobile number, school name, device details, and relevant screenshots or screen recordings at help@lighthouse-learning.com. For concerns regarding separate parent accounts, please include a brief description of your current setup so we can guide you appropriately. Thank you for bringing these concerns to our attention. Your feedback helps us continuously improve the app experience for parents and students.
honestly, its just great .
Response from developer
Dear User, Thank you for your 5-star rating and positive feedback. We're delighted to know that you find the app useful and that it is helping support your learning journey. Your encouragement motivates us to continue improving and delivering the best possible experience for students, parents, and educators. Thank you for being a part of the Lumos Learn community.
Slow app
Response from developer
Dear User, We’re sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating it can be when PDF files take longer than expected to download. We recommend ensuring that you are using the latest version of the app, as performance improvements and fixes are regularly released to enhance the user experience. If the issue persists, please share your registered mobile number, school name, device details, app version, and a screenshot or screen recording of the issue at help@lighthouse-learning.com so our team can investigate and assist you. Thank you for your feedback and patience as we continue to improve the app experience.
Very bad experience with 2 kids in same school
Response from developer
Dear User, We’re sorry for the inconvenience caused. We understand your concern regarding managing two child profiles in the same school. You can switch between sibling profiles from the Profile section in the app. If both children’s details are still not visible or you are unable to switch profiles, kindly share your registered mobile number, school name, both student details, device details, and screenshot/video with us at help@lighthouse-learning.com, so our team can check and assist you.
