Argus
Request for unified parent login and Notification System
1. Please introduce a single login for both the parent and student instead of requiring separate logins for different features. Having to switch between Parent ID and Student ID is inconvenient and confusing. A unified login with access to all relevant features would make the app much more user-friendly.
2. The app does not consistently send notifications for important updates, assignments, circulars, or announcements. Parents may miss important information if they do not open the app regularly. Timely push notifications should be enabled for all important updates.
Improving these two features would greatly enhance the overall user experience. Thank you.
Needs Improvement
• Notifications work intermittently, so important updates are often missed.
• Books frequently fail to load. The only workaround is to force close the app and relaunch it multiple times, which is very frustrating.
• The app hangs or freezes during regular use, disrupting the learning experience.
• Navigation is not smooth and often feels slow and unresponsive.
• The app takes longer than expected to load different sections.
• There are occasional unexpected crashes.
• Overall performance is inconsistent, making it difficult to rely on the app for daily learning.
The app has good potential, but these issues significantly impact usability. I hope the development team prioritizes performance, stability, and overall user experience in upcoming updates.
Response from developer
Dear Abhilash, Thank you for sharing your detailed feedback. We’re sorry to hear about the issues you faced with notifications, book loading, app freezing, navigation, and overall performance. Please update the app to the latest version, as we have fixed major issues and improved app stability in recent updates. If the issue continues, kindly share your registered mobile number, school name, device details, app version, and screenshots/video with us at help@lighthouse-learning.com, so our team can check and assist you.
Worst user interface
Response from developer
Dear Arjun, Thank you for sharing your detailed feedback. We understand your concern regarding separate parent and student access, as well as store and payment visibility. These controls are designed to maintain role-based access and data security, but we have noted your feedback and will share it with our product team for review. Please feel free to share any further suggestions with us at help@lighthouse-learning.com.
Tracker doesn’t work
Response from developer
Dear User, We’re sorry for the inconvenience caused. We understand your concern regarding Bus Tracking on iOS. Please update the app to the latest version, as we have fixed major issues and improved the overall experience in recent updates. If the issue still continues, kindly share your school name, student enrollment ID, device details, and screenshot/video with us at help@lighthouse-learning.com, so our team can check and assist you.
