Luna AI User Reviews

Customer Experience

Positive experience50.6% of reviews
Neutral9.2% of reviews
Negative experience40.2% of reviews

~ Based on 435 written reviews from the US App Store.

What users say

Is Luna AI Safe?

Luna AI appears safe based on user ratings. AppsHunter Safety Score for Luna AI is 92/100.

This assessment is based on 11,257 user ratings, with an App Store average of 4.6/5.

Safety Analysis

88.8% of ratings point to a safe experience
4.3% of ratings suggest some concerns
6.9% of ratings point to a risky experience

~ Based on 11,257 App Store ratings for Luna AI.

Is Luna AI Legit?

Luna AI appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Luna AI is 75/100.

Based on 75 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Control fail!!

The arrows used to control the camera view does not work at all despite updating to the new version. It skips recording some movements completely. At night, it does not record despite the light being on. I am super disappointed with it

Definitely worth the experience

I love it so much I got two and they’re both really good my back porch light have a mind of its own … but Luna representative told me to call back when I get home and they’ll walk me through the process

Good camera

Could be better but all and all it’s work very good

Video

The video recovery is extremely slow.

Doesn’t work

Hard to Hookup and doesn’t work with the WiFi as well.

Very disappointed

These cameras have no reason to buffer as much as they do, period. I have another brand, and they work perfectly. I didn’t want to leave this review, but at this point, I’m very disappointed. I have a total of four cameras, and one has stopped working for no reason. It’s less than six months old.

Our internet is super strong mbps download speeds 601.0 upload is 33.6 Latency: 29 ms
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Freezes

Camera freeze a lot lately and plans are too expensive.

Don’t waste your money

Consistently goes offline. Daily. Not anything to rely on. Just

HIGHLY RECOMMEND!!!

We bought one camera and never had an opportunity to set up; however, since we have, we’ve since bought two more and I definitely recommend!
While , there’s a great angle and display with the original view that is set up, you can also swivel to get an extended view.

App is terrible. Cameras are worse

Glitchy app. Doesn’t work half the time. Regret signing up for the service. Got two cameras that will be in the trash shortly. Cameras aren’t reliable at staying connected to WiFi. Lastly, don’t expect micro sd cards to work in this junk. Btw, they give you a free camera for leaving a positive review, so all the love is fake.
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Luna

Works really well it’s just very sensitive our notifications goes off constantly over bugs

It’s ok

It takes several seconds for the app to connect to the camera. Wyze is quicker. The video however is HD. Once connected it works fine.

Disconnects Frequently

Not happy with the service. It disconnects automatically after a few days

Security camera

Once u put a sd card in it it’s the best camera out

Signal strength sucks

Terrible connectivity

Not working

I loved these cameras when I first got them but now I have three that disconnected and won’t connect again and I can’t reach customer support! This is not good!

Won’t stay connected.

Luna when it works its great. However it’s having a hard time staying connected to WiFi. Idk if it’s my WiFi or the commodity itself. Other devices tend to work fine in the house.

Great view

Has a great view . Very wide

HD Cam

So easy to install, the HD Clarity is awesome.

App ok , Camera not.

This is my third time having problems with this camera. Im still waiting to see if they will send me another replacement.