Cove Has Potential, but Needs Major Software and Smart Home Improvement
I’ve been a Cove customer since January 2023, and while I do like the security system, I believe Cove has a considerable amount of catching up to do, especially when compared to competitors like ADT and Vivint. The lack of customization, automation, scheduling, and smart home compatibility makes the system feel more limited than it should.
Customization is one of my biggest complaints. Both the Cove Connect mobile app and touchscreen control panel need more personalization options. Customers should be able to customize their home screens, rearrange devices, organize sensors by room, create shortcuts, and adjust how information is displayed. Other security systems already offer more advanced interfaces, and Cove should be moving in that direction.
Another issue is the lack of attention to detail with device icons. Door and window sensors should have separate, accurate images. A window sensor should display a window, not a door. This should apply to both the app and touchscreen control panel. It might seem minor, but these details make a difference in how polished and professional the system feels.
One of the most frustrating limitations is the lack of built-in scheduling. I should not have to rely on Amazon Alexa to automatically arm my security system at a specific time simply because Cove doesn’t provide that functionality directly within its own app. Customers should be able to create schedules to automatically arm their systems in Stay or Away mode, set different schedules for weekdays and weekends, and customize routines based on their daily activities. Scheduling is a fairly basic feature that I would expect from a modern security system. I would also appreciate customizable reminders and notifications if the system hasn’t been armed by a certain time.
Smart home compatibility is another area that needs improvement. I’d like to see Cove expand its supported devices and integrations, including:
• Garage door sensors: Monitor whether a garage door is open or closed and receive notifications directly through Cove.
• Smart thermostats: View and adjust temperatures through the mobile app and touchscreen control panel.
• Compatible smart door locks: Monitor lock status, remotely lock or unlock doors, and integrate locks into security routines.
• Advanced automation: Create personalized routines involving security devices, schedules, and other compatible smart home products.
Cove should also provide more control over individual sensor settings, notifications, and system behavior. Customers have different homes, routines, and security needs, and the system should be flexible enough to accommodate them.
When comparing Cove to ADT and Vivint, I feel that Cove is behind in several important areas. I understand that Cove may position itself as a more affordable alternative, but affordability shouldn’t mean customers have to sacrifice basic software features or depend on third-party services for functions that should be built into the system.
For a security system that requires an ongoing monthly monitoring subscription, I believe customers should expect consistent improvements, meaningful software updates, and expanded functionality over time.
I don’t dislike Cove, and I think the system has potential. However, there’s a difference between having a functioning alarm system and offering a modern, comprehensive home security experience. Right now, Cove feels too restrictive in several areas.
I hope Cove takes customer feedback seriously and prioritizes improving its app, touchscreen panel, scheduling capabilities, customization options, and smart home integrations. These improvements would make the system considerably more competitive and provide customers with a much better overall experience.
Customization is one of my biggest complaints. Both the Cove Connect mobile app and touchscreen control panel need more personalization options. Customers should be able to customize their home screens, rearrange devices, organize sensors by room, create shortcuts, and adjust how information is displayed. Other security systems already offer more advanced interfaces, and Cove should be moving in that direction.
Another issue is the lack of attention to detail with device icons. Door and window sensors should have separate, accurate images. A window sensor should display a window, not a door. This should apply to both the app and touchscreen control panel. It might seem minor, but these details make a difference in how polished and professional the system feels.
One of the most frustrating limitations is the lack of built-in scheduling. I should not have to rely on Amazon Alexa to automatically arm my security system at a specific time simply because Cove doesn’t provide that functionality directly within its own app. Customers should be able to create schedules to automatically arm their systems in Stay or Away mode, set different schedules for weekdays and weekends, and customize routines based on their daily activities. Scheduling is a fairly basic feature that I would expect from a modern security system. I would also appreciate customizable reminders and notifications if the system hasn’t been armed by a certain time.
Smart home compatibility is another area that needs improvement. I’d like to see Cove expand its supported devices and integrations, including:
• Garage door sensors: Monitor whether a garage door is open or closed and receive notifications directly through Cove.
• Smart thermostats: View and adjust temperatures through the mobile app and touchscreen control panel.
• Compatible smart door locks: Monitor lock status, remotely lock or unlock doors, and integrate locks into security routines.
• Advanced automation: Create personalized routines involving security devices, schedules, and other compatible smart home products.
Cove should also provide more control over individual sensor settings, notifications, and system behavior. Customers have different homes, routines, and security needs, and the system should be flexible enough to accommodate them.
When comparing Cove to ADT and Vivint, I feel that Cove is behind in several important areas. I understand that Cove may position itself as a more affordable alternative, but affordability shouldn’t mean customers have to sacrifice basic software features or depend on third-party services for functions that should be built into the system.
For a security system that requires an ongoing monthly monitoring subscription, I believe customers should expect consistent improvements, meaningful software updates, and expanded functionality over time.
I don’t dislike Cove, and I think the system has potential. However, there’s a difference between having a functioning alarm system and offering a modern, comprehensive home security experience. Right now, Cove feels too restrictive in several areas.
I hope Cove takes customer feedback seriously and prioritizes improving its app, touchscreen panel, scheduling capabilities, customization options, and smart home integrations. These improvements would make the system considerably more competitive and provide customers with a much better overall experience.
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MSMark Sanchezz
Worked great for the first year now I can’t view the cameras
Camara’s won’t connect threw the app anymore
JFjdbdj f
Horrible
This is absolutely the worst security system. Set up was a pain and service is terrible. I can’t get the cameras to work 90% of the time and one of the doors I need to protect can’t use their stupid equipment. I am going to be switching very soon. Connection is so slow and the equipment is just not compatible to one another.
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Aasweet11
Cameras
My cameras can never stay connected, as soon as we connect them back they are back disconnected in the app again.
TTerrierose96
Trash
The app, the system, the integration - all awful. Not to mention the overpriced monitoring. I’ll be switching to another brand very soon.
SS18399
