Luna Physical Therapy Reviews: Is It Legit?

Customer Experience

Positive experience70.5% of reviews
Neutral5.7% of reviews
Negative experience23.8% of reviews

~ Based on 122 written reviews from the US App Store.

What users say about Luna Physical Therapy

Is Luna Physical Therapy Safe?

Luna Physical Therapy appears safe based on user ratings. AppsHunter Safety Score for Luna Physical Therapy is 94/100.

This assessment is based on 1,875 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.8% of ratings point to a safe experience
1.8% of ratings suggest some concerns
4.4% of ratings point to a risky experience

~ Based on 1,867 App Store ratings for Luna Physical Therapy.

Is Luna Physical Therapy Legit?

Luna Physical Therapy appears to be a legitimate app. AppsHunter Legitimacy Score for Luna Physical Therapy is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Sam Russo

Anthony is the best Physical Therapist l have ever had work with me for my needs.
He works very hard to help my neck release the pressure that l have lived with for over 50 years.
He gently manipulates my vertebrae to release the pressure & is improving my neck pain & my posture.
I highly recommend him!!!

Sam Russo
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Impossibly bad app - nothing works

Trying to do anything in this app is frustrating. Login / password reset / profile creation / etc. everything is buggy and filled with errors.

Best PT Solution EVER

i’ve never been able to stick to a PT routine but having Joanna, my Physical Therapist, come to the house has made a world of difference. I can’t believe how strong I’m getting and working with my equipment at home, has set me up for some really strong daily habits. I cannot recommend Luna more; it’s the best PT solution ever.
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Not suitable for the visually impaired

As a senior with poor vision this app is extremely difficult to use. There is no dark mode option and the fonts are tiny, dim, and not capable of magnification.

So far

So good. Very attentive to details and my needs.

Amazing

Great PT in FiDi

Crazy costs for insurance and spamming for SMS

Scam and bad service. Told over the phone the costs would be $20-30/session. Ended up as $200. Does not track sessions fully and resets the exercises if you take a break. Exercises can be found on YouTube. Let’s use ChatGPT for physical therapy.

Therapist

Morgan is so knowledgeable! Thank you for such a great job!!!

Good Care at Reasonable Prices

My wife and I have both worked with Luna’s in home physical therapy (Colin G) for the last two years as we have negotiated 2x knee replacements and a hip replacement. Colin has been a key contributor to our health, recovery, and overall well being. Receiving care in our home has been amazingly convenient and has been a major benefit to our recovery.
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Organized

A Very Organized Program

App, billing, and support are all bad.

The exercises in the app themselves have no sound so you have to keep track of the exercises yourself, which ruins half of the purpose of the exercise portion of the app.

I’ve also randomly been billed THREE MONTHS after I stopped physical therapy and using the app. After three months of stopping I randomly get a text and email demanding payment on an outstanding balance. I can’t find a way to pay in the app so I open a ticket and they say I have no balance. Why did I even receive the text and email then?

A day later I find a random charge on my credit card from Luna. I try to contact support but they don’t respond and it’s been three days.

Terrible service. Terrible app. The physical pain that this helped relieve was brought back in the form of a massive headache. I do not recommend this service.
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Good service but too many emails

Good service but too many emails

Physical Therapy

Therapy is going very well. I am following exercises religiously. Therapist is very knowledgeable. His approach to loosen muscle and then train is very good. Very happy with progress.

Help in hard times

I suffered multiple fractures in my pelvis at the same time my mother was diagnosed with terminal cancer. Because Denis came to my house, I was able to do hospice care for my mother and grow physically stronger. Luna saved me, truly!

Love my therapist

Mark has been dedicated to getting me back in shape with my knees and it’s been a wonderful experience

Ryan Cartwright

Ryan is always focused on his interaction with me

Dr Heiba Kebbas review.Awesome service

Excellent service great communication very friendly. Listens to customer concerns and addresses them very well very professional and caring

Caring

Physical therapy

Terrible company

This company tricks patients and promises a max bill over the phone and then charges exorbitant fees. Completely unethical.

Buckhead diva

Luna physical therapists are superb. I’ve worked with
various home health care agencies whose employees weren’t as knowledgeable as Luna’ s.