Luna Ring and Band User Reviews

Name: Luna Ring and Band: LifeOS AI
Rating: 4 (173 reviews)

Luna Ring and Band: LifeOS AI

NEXXBASE MARKETING PRIVATE LIMITED

🌟 Lifestyle

💪 Health & Fitness

Customer Experience

Positive experience52.6% of reviews

Neutral4.4% of reviews

Negative experience43.0% of reviews

~ Based on 114 written reviews from the US App Store.

What users say

Summarized from real user reviews of Luna Ring and Band. Based on 173 reviews and a 4.0/5 average, it highlights the 6 positives and 6 negatives reviewers mention most about this Health & Fitness app.

Positive things

👍Comfortable and lightweight
🚀Accurate data tracking
💡Helpful AI coach
🔒No subscription required
👍Sleek and premium design
👍Reliable battery life

Negative things

🐛Connectivity issues
🐛Inconsistent data sync
🐛Buggy app performance
🔍Cluttered and unintuitive UI
🔍Limited activity tracking options
🔍Inaccurate metrics at times

Is Luna Ring and Band Safe?

Luna Ring and Band: LifeOS AI appears mostly safe based on user ratings. AppsHunter Safety Score for Luna Ring and Band is 79/100.

This assessment is based on 173 user ratings, with an App Store average of 4/5.

Safety Analysis

75.1% of ratings point to a safe experience

2.9% of ratings suggest some concerns

22.0% of ratings point to a risky experience

~ Based on 173 App Store ratings for Luna Ring and Band.

Is Luna Ring and Band Legit?

Luna Ring and Band: LifeOS AI appears to be a legitimate app. AppsHunter Legitimacy Score for Luna Ring and Band is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Support

Outstanding support

Surferbrad55

2 months ago

Luna ring never works

Ring stopped working and then after updating everything the app crashes

Geezerbeck

3 months ago

Very good app & Terrific customer support

Must try ring !

mdekayir

3 months ago

特别喜欢

用过几个戒指，这是最好的一个。

CJJIAG

3 months ago

Update is terrible

Latest update is absolutely terrible. Log an activity and the app quits. The menus are now so unwieldy that you can’t find anything. It’s bad enough that the ring can’t connect half the time now the user experience is even worse. Actively looking for a suitable replacement solution.

artboy213

3 months ago

The actual ring is great

The actual ring is great (even though the company’s communication is minimal beyond any support) but the updates to the app get annoying. Recently they changed the format for manually adding exercise. Now you can only adjust the time in 10 minute increments. Why not 5 minute in increments? I exercise most mornings and sometimes my cardio is between 30 and 40 minutes, often right around 35 minutes. Rounding down or up affects the accuracy of my data. They need to make the increments smaller, like 5 minutes, or just go back to having us select the start and end time. That worked fine; why change it?

phoenix88z

3 months ago

Response from developer

Hi phoenix88z, thank you for the thoughtful and constructive feedback, and I’m glad to hear you’re enjoying the ring overall. Your point about 10 minute workout increments is completely valid, especially when it impacts workout accuracy and daily data quality. I’ve shared this with our product team, and we’re already looking at ways to improve the UI and workout editing experience further. If you have any additional suggestions or feedback, please feel free to email me directly at vinayak.suneja@lunazone.com. Vinayak, Product Experience Manager, Luna.

Terrible at myriad of things

First thing it fails to do is to pick up steps from Health app. It just doesn't. My todays ring steps are 2600 however iphone steps are 8k . On top a that it fails to import workout from health . It just basicaly says - yeah this is workout period. No metrics are available in the ring . Thirdly its supplements shelf useless it is so limited and no option of adding meds etc . Thirdly its useless for workout even with jogging , leg workouts it cant catch the pulse which is understandable- hence - need of pick up deteils from health app . Then there is no way rearranging anything on the screens . Life os is so slow and useless , cant even log in WATER ! that no reason to have it . Graphs cpuld be better articulated .

george_angeles

3 months ago

Response from developer

Hi, I’m really sorry to hear about your experience. It sounds like you’re running into multiple issues across Health sync, workout data, and overall app usability, and that’s not the standard we aim for. I’d really like to understand each of these in detail and help get them addressed properly. Please email me at vinayak.suneja@lunazone.com and we can take this up together and work through these one by one. Vinayak, Product Experience Manager, Luna

Basic Functions

Great when it works - but the focus on basic use cases and functionality is shocking!

Just basic features like adding an activity in the past is so annoying with the date and time function out of sync and preventing an activity being added..

This feedback has been put onto Luna’s own app - twice within the last 6 weeks - with zero response or feedback. As soon it’s put in the public domain (see developers response) you get a developers response and an app update! The relationship to customers is clearly not in consideration here. Trust starts by engaging on your own platform.

Ipswoody

5 months ago

Best ring for the value.

My main reason for purchasing this ring was that it didn’t require a subscription for the app. It also syncs with my cycle tracker. I feel the readings are accurate as they usually line up with those of my Apple Watch Ultra. The only thing keeping me from giving it 5 stars is that in the beginning, I was having constant issues with it connecting to my phone and syncing with the charger. I contacted Luna and they were very helpful with a solution. Since the most recent update, I have had no issues with the ring and I am very happy with it!

clairerev

5 months ago

never works.

unfortunately i’ve had this ring for 3ish months & you are always waiting on updates they promise but never come. data is never accurate so it’s pretty much impossible to get a good, solid read on health fluctuations. i’d say the sleep function is accurate 25% of the time & step function maybe half of the time. sometimes sleep won’t be recognized at all for me, i had to add it manually every morning. i’ve had a dialogue with customer service since i got it saying… what is going on? their slow response is always… there is going to be an update in a few days. and many days pass & there is no update. you spend the entire time waiting for the ring to function & the data to be accurate. i’d have paid a fraction of the cost for this ring but seeing that it rarely actually functions properly it is not worth it. the app itself is enraging & quirky & there are still many things that need addressing (that i’ve seen many people point out) yet they haven’t addressed. sad… i asked for money back a couple times & the response is … oh an update is coming. ok well i just missed out on days of accurate data so it basically makes the data up until this point… pointless.

oneironautikal

5 months ago

Response from developer

Hi, I’m really sorry for how frustrating this experience has been, especially after waiting for updates and still not seeing reliable sleep and step tracking. I completely understand why that would make the data feel pointless. I’d like to personally review your case and help resolve this properly. Please email me at vinayak.suneja@lunazone.com so I can look into this for you. Vinayak, Product Experience Manager, Luna.

The ring app is anything but brillance

Manual add workout is buggy. Sleep detection fails the work sometimes.

Pantini4

6 months ago

💜💜😝

Actually does what it says it does, I’ve actually bought 2, saves on Apple Watch battery too! Very good! 👍🏾

Banange Jones

6 months ago

Ring Works Well But App Doesn’t

Since I started using the app, there have been issues. Every day I see the Get Started button for Circadian Alignment but nothing happens when I try. The latest release has changed Luna AI to Life OS and it doesn’t work. I reported these issues to Luna a few days ago. Nothing back from them yet.

KirktKirktoenterprise

6 months ago

Updated Review

Ring 1 stopped working. Luna made it right. I have Ring 2 now and it’s better than Ring 1. So far everything is working well.

DWATL

6 months ago

Not as good as they say on the website.

Complete waste of money. Doesn’t accurately check sleep, doesn’t automate recognize when a work out happens, unable to change if you are off birth control if you originally put that you were on it, app is glitchy. Many other reasons avoid getting this ring.

Jam Zella

6 months ago

Not A Good Product

About a month ago I got an email for $100 discount on Luna Ring 2. Two weeks after that my Luna Ring stopped working, which was the same time they did an update. Ring has not worked since. I called in to customer service the troubleshooting starts with slam the ring down really hard 3 times (my opinion to break it). WTH. Too much money for Luna Ring 1 to not work. They only gave me the sales pitch when I called in to buy another ring. It’s worthless.

DWATL

6 months ago

Response from developer

Hi DWATL, thank you for sharing this and I’m really sorry for how frustrating and disappointing this experience has been, especially with the timing around the update and the support interaction you described. That’s not the experience we want anyone to have. I want to share that we’ve already taken steps to change our hard reset process so it no longer involves tapping the ring, specifically to make sure the device isn’t at risk of being damaged. I’ve also personally raised your case with our product and tech teams so we can investigate what may have gone wrong after the update and review the guidance you were given. I’d really appreciate the chance to follow up with you directly and keep you informed as we work on this, so if you’re open to it, please reply to this review or email me at vinayak.suneja@lunazone.com . Vinayak, Product Experience Manager, Luna

Please Improve the UI

The Luna AI Ring has excellent hardware quality—the ring itself feels premium, comfortable to wear, and the data it captures seems accurate and reliable. I appreciate the depth of health and activity insights provided.

However, the mobile app UI needs significant improvement. The way information is presented is difficult to read and not very intuitive. Navigation feels cluttered, and important data is not easily accessible at a glance, which affects daily usability.

If the UI/UX is improved with clearer visuals and better data organization, this product could be outstanding. The hardware and data quality are strong; the software experience just needs refinement.

shaggy1231

7 months ago

Response from developer

Hi shaggy, thank you for the thoughtful and balanced feedback. I’m glad to hear you’re happy with the ring hardware and the quality of the data, and I appreciate you calling out the areas where the app experience falls short. Clearer visuals and more intuitive navigation are important, especially for daily use, and your feedback is very helpful as we continue refining the UI and overall app experience. I’d be happy to keep you updated as improvements roll out, so if you’re open to it, please reply to this review or email me at vinayak.suneja@lunazone.com . Vinayak, Product Experience Manager, Luna.

Please Improve the UI

shaggy1231

8 months ago

Amazing customer support!

I used my ring for about 6 months before I started having issues with one of the Bluetooth sensors. I contacted customer support after trying the instructions in the app (super helpful step by steps) and they were quick to respond and decided it was still in warranty and needed to be replaced. I love all the features of the app and the fact that none of the settings are behind a paywall.

Ashcuppycake