Getting insurance verified
I have had the lack of verified insurance interrupt treatment already in progress. One patient was delayed for several weeks, another’s therapy was completely stopped and this last one I did the initial evaluation on and was not allowed to schedule him and have not been able to return for over a week through no fault of my own and have been asked to discharge him because he hasn’t been seen. The lack of communication from LUNA to me on this cycle has been pathetic. By the time this is resolved, the patient may not want me to return. This is very frustrating.
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Response from developer
We're sorry for the frustration caused by insurance verification delays and communication gaps. Providing seamless support for our clinicians and patients is a priority. We'd like to understand the specifics of these instances to address them. Please contact our team at feedback@getluna.com so we can investigate this further.
Treating Patient's have been so easy with the Luna App.
It has everything I need to provide the best care dor my patients. From communication, scheduling and note taking to concierge, support and even payments. It has made it so easy for me to work with my Luna patients.
Response from developer
Thank you for your feedback! We're thrilled to read that the Luna App makes your job a little easier.
Love it!
This is a wonderful, easy-to-use, innovative app for physical therapists to practice physical therapy on-the-go! Love the app, and I love the experience! It makes scheduling, communicating with my patients, and documentation go so smoothly!
Response from developer
Thank you jmc-mama!! This review made our day!
Font contrast
I like the contrast of the finished document before I sign it off (it is crispy clear ). However, the document I start typing manually, the fonds are faded and the background is faded. When the fond is pink and faded, it’s hard to see when you’re outside on the road trying to type or dictate the notes. It needs darker letters ( black rather than pink on white find) more contrast. The lower the contrast the more eye strain and yet fatigue. I don’t wear eye glasses and I can see very well sort distances but staring at a screen for hard an hour at a time, the faded pink/ purple letters on white background is torture for the eyes. It’s unhealthy.
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Response from developer
Thank you for your feedback Dean. Our team is looking into this.
Love
As a PT I wish I knew about Luna sooner! I also wish more people know that they can have PT come to their homes for outpatient.
Response from developer
Thank you Buford Dawg, We're so happy to hear that you are enjoying the platform. We're doing our best to get the word out to patients! We'll keep at it.
