Luna Therapist User Reviews

Name: Luna Therapist
Rating: 4.8 (424 reviews)

Luna Therapist

Luna Care, Inc.

💪 Health & Fitness

🏥 Medical

Customer Experience

Positive experience85.7% of reviews

Neutral7.1% of reviews

Negative experience7.1% of reviews

~ Based on 14 written reviews from the US App Store.

Is Luna Therapist Safe?

Luna Therapist appears safe based on user ratings. AppsHunter Safety Score for Luna Therapist is 95/100.

This assessment is based on 424 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.2% of ratings point to a safe experience

1.4% of ratings suggest some concerns

2.4% of ratings point to a risky experience

~ Based on 424 App Store ratings for Luna Therapist.

Is Luna Therapist Legit?

Luna Therapist appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Luna Therapist is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Getting insurance verified

I have had the lack of verified insurance interrupt treatment already in progress. One patient was delayed for several weeks, another’s therapy was completely stopped and this last one I did the initial evaluation on and was not allowed to schedule him and have not been able to return for over a week through no fault of my own and have been asked to discharge him because he hasn’t been seen. The lack of communication from LUNA to me on this cycle has been pathetic. By the time this is resolved, the patient may not want me to return. This is very frustrating.

BigRedMoma

4 months ago

Response from developer

We're sorry for the frustration caused by insurance verification delays and communication gaps. Providing seamless support for our clinicians and patients is a priority. We'd like to understand the specifics of these instances to address them. Please contact our team at feedback@getluna.com so we can investigate this further.

Treating Patient's have been so easy with the Luna App.

It has everything I need to provide the best care dor my patients. From communication, scheduling and note taking to concierge, support and even payments. It has made it so easy for me to work with my Luna patients.

choi 0-ten

9 months ago

Response from developer

Thank you for your feedback! We're thrilled to read that the Luna App makes your job a little easier.

Love it!

This is a wonderful, easy-to-use, innovative app for physical therapists to practice physical therapy on-the-go! Love the app, and I love the experience! It makes scheduling, communicating with my patients, and documentation go so smoothly!

jmc-mama

10 months ago

Response from developer

Thank you jmc-mama!! This review made our day!

Font contrast

I like the contrast of the finished document before I sign it off (it is crispy clear ). However, the document I start typing manually, the fonds are faded and the background is faded. When the fond is pink and faded, it’s hard to see when you’re outside on the road trying to type or dictate the notes. It needs darker letters ( black rather than pink on white find) more contrast. The lower the contrast the more eye strain and yet fatigue. I don’t wear eye glasses and I can see very well sort distances but staring at a screen for hard an hour at a time, the faded pink/ purple letters on white background is torture for the eyes. It’s unhealthy.

Dean Pascal

a year ago

Response from developer

Thank you for your feedback Dean. Our team is looking into this.

Love

As a PT I wish I knew about Luna sooner! I also wish more people know that they can have PT come to their homes for outpatient.

Buford Dawg

a year ago

Response from developer

Thank you Buford Dawg, We're so happy to hear that you are enjoying the platform. We're doing our best to get the word out to patients! We'll keep at it.

Don’t work here

I used to work for Luna and over the years saw them slowly pick away at incentives and treatment of therapists. It is designed to make a quick buck as a minimal part time job. They don’t care about their therapists and it becomes more evident each day that passes.

Halskslcn

a year ago

Response from developer

Thank you for sharing your thoughts. At Luna, we understand the importance of competitive compensation and flexibility. We review our rates and incentives quarterly to ensure they remain aligned with market standards. Many therapists choose Luna to earn supplemental income and appreciate the autonomy and flexibility we provide, allowing them to tailor their schedules to meet personal and professional needs. While reimbursement rates from insurance payers can present challenges, Luna often pays therapists at rates that exceed reimbursement levels to recognize their value. We remain committed to supporting our therapists and continually evolving our model to create a rewarding and flexible environment.

Momster

The app is great and easy to use for documentation. My issue so far has to do with communication from Luna-I was notified thru the app that the patient had cancelled a visit but still had next visit scheduled within the app. Went to the following visit and had to call to find out she had been hospitalized and was going to rehab. I wish I would have been notified sooner from Luna and not made the trip.

ShellshellLuvU2

2 years ago

Response from developer

ShellshellLuvU2, Thank you for your post. We're thrilled to hear you're enjoying the app. We apologize for the inconvenience of making an unnecessary trip. We'd love to look into this patient cancellation experience. Perhaps there is a new member of our Concierge team that could benefit from some coaching. Could you please email me your name at info@getluna.com so that we can look into this specific example? Thank you.

Font contrast

Dean Pascal

2 years ago

Response from developer

Thank you for your feedback Dean. Our team is looking into this.

Documentation made EASY!

No PT ever said, I love documentation. But the Luna app makes it so tolerable. The interview function is obviously great as it can be used while driving, but even talk-to-text is so much more accurate and geared towards PT language than regular texting or using Google talk-to-text. Highly recommended!

Saffa80

2 years ago

Response from developer

Thank you for your review!!

Documentation ease

Documentation has never been easier. Whether while working with the patient or while on the road, I have never had to take documentation home which is the opposite of what I’ve had to do while working for a clinic. Patients really love the ability to have treatment at home as well!

danieldannyboydanthemann

2 years ago

Response from developer

Thank you for your review. We are so pleased to hear that Luna is making your work a little easier!

Too many glitches

I got logged out of my PT account mid-treatment and I tried to log back in and now it says “login credential error”… impossible to reach anyone in tech support via phone number since there’s no direct line. Also been having errors withdrawing my pay for 2 weeks and they still haven’t fixed the error even though the support team said they were addressing it. When I try to end patient sessions it also says “error” and I have to refresh the app.

EL.PT

2 years ago

Response from developer

EL.PT, if you're still experiencing issues with payment or logging in, please contact success@getluna.com and our Therapist Success team will respond immediately.

Love Luna, wish autochart was more reliable

First, Luna is an amazing way to deliver high quality physical therapy care. I love the freedom and flexibility I have with scheduling and the app is intuitive. This organization is top notch in every way. My only frustration is that the autochart (dictation) does not work with T-mobile. The autochart call drops after 30 seconds. I have done extensive research and this appears to be an app issue. I am hoping that the developers will be able to address this bug on the next update. This would remove a significant barrier to efficiency.

Brettn8

5 years ago

Love it!

I love Luna PT. I am able to provide high quality care independently like I would in my private practice. Awesome team to work with. Patients love it when therapist provides care at home .

patel sonam

8 years ago

Love being with Luna

It’s been so great to be with Luna. I am able to provide the quality outpatient care in a super flexible manner with a great per visit compensation!! And of course the app is a tech marvel.. everything from my schedule/time off, my patients schedule/intake forms/address/chat and communication with Luna can all happen here.. so excited that there is a cool company like Luna that has modern technology!

Palzie81