Luno User Reviews

Customer Experience

Positive experience46.8% of reviews
Neutral6.1% of reviews
Negative experience47.1% of reviews

~ Based on 571 written reviews from the US App Store.

What users say

Is Luno Safe?

Luno: Buy Crypto and US Stocks appears mostly safe based on user ratings. AppsHunter Safety Score for Luno is 84/100.

This assessment is based on 3,669 user ratings, with an App Store average of 4.2/5.

Safety Analysis

78.0% of ratings point to a safe experience
5.5% of ratings suggest some concerns
16.5% of ratings point to a risky experience

~ Based on 3,669 App Store ratings for Luno.

Is Luno Legit?

Luno: Buy Crypto and US Stocks appears to be a legitimate app. AppsHunter Legitimacy Score for Luno is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

WORST APP WITH INSANE CHARGE FEEE

These app is terrible! Jesus Christ their feee is insanely high, their exchange rate is ridiculously low. Please beware if you’re a newbie. This isn’t a good app for investing and exchanging

10/10

I love you guys

It’s too easy

I love this app because it’s too easy to open and do transactions

Best

Luno is the best exchange platform

Luno scams people like they scammed me

Luno app scams people after there hard money is been transferred to there wallet they start to ask you to bring documents which I did and now they are still prolonging it asking me to bringing the pdf copy after I took a picture of the document printed out for me by my uba bank they are scammers oooo don’t put your money into there app
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Piece of doodoo organisation

I just hate them that’s it

Terrible

Only use if you want your account locked for no reason

Got confused when depositing funds to forex trading broker companies

The where is the receiver platform question is tricky when even google couldn’t give the answer

OPT SMS NON FUNZIONA

Ho mandato varie richieste, per spiegare il problema. Niente ho i miei soldi bloccati e non posso più accedere.

Stressed

I have been trying to verify my bvn for over few weeks now Luno never complete the verification which is making it hard to withdraw my funds! Customer service couldn’t help . They could receive a direct deposit without bvn but requesting it when doing withdrawal which they never complete . It really sucks
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Luno is a scam ,thief , ole you guys are mad!!!!!!!!

I’ve been using Luno for 2 years now and whenever I want to use the app they don’t allow am. But if I want to fund my account it works perfectly. You guys know what you doing I’ve been trying to withdraw my money ot send btc to my friends it won’t work for the past 3 years now. Awon ole oshi‼️

Scamming app

They are scamming people
I have funds on it and u was logged out they don’t allow me to withdraw my funds
I can’t recommend them to anyone and please don’t use them

Sign in difficalty

Since I updated I can’t open my app with a sign in pin. Every time I leave the app I must sign in with my email. Every time the app ask me to create a new pin. And App pin is on. But when I leave the app and wants to open it again, it does not ask fir my pin. I have to sign in with my email again.
Is there a problem? Or am I doing something wrong. Can you help me?
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Can’t login

It been past a year I could not login back my luno account

Luno charges is to high

"One of the main reasons I started using the Luno app was to invest my money over a period of time. However, after investing, I noticed that when it’s time to withdraw, the charges are so high that they take a significant portion of my profit, leaving me with much less than I expected."

Not for trader, just for lazy spot investor.

Pathetic charts, laggy price, expensive fees especially to transfer crypto out (up to 6 times more costly than other wallets or exchanges!), and a big downer is NO stablecoins- which severely limits fluidity. Also cant find the US stocks to trade. All in, its quite cumbersome to do even basic things like a good entry, manage investments and balance the portfolio. I used it to convert btc to RM but now i found its cheaper and faster to use the P2P feature found on most other exchanges. Sorry Luno, you can actually do way way better for being in the niche here in Malaysia. Maybe one good thing is like most wallets, it has a bit of staking option.
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Face ID doesn’t trigger

Recently upgraded through phone transfer to the iPhone 17 line, and my Face ID doesn’t trigger when trying to unlock Luno. Forced to use PIN as the Face ID button doesn’t trigger either. The only way to rectify this is to reinstall the app and go through the setup process again. Kindly fix it.

Very stupid app

Stealing claiming is charges

7 Requests for compliance

Zero responses

Create Address

I don’t know what wrong i want to receive coin and i need to create another wallet address meanwhile i have two i created but can’t find them again and i want to create new one you guys are not allowing me