The app sucks
I can never see my account balance and transactions through the app. It’s allowed bugged out and blank. Whats the point of having this app if I can’t see my account details
Where is my account info
Hard time logging in. Never lets me see my balance or transactions
Ghost notifications
Aside from the app constantly signing me out and not being able to see pending transactions, I cannot get rid of 47 notifications. Where are they? Why the red bubble if nothing is actually there? Please do better. Please.
This app is terrible
I can’t even get through the onboarding screen. Immediately says there is a problem and crashes. Even after deleting and reinstalling. At this point I’m going to use this card for precheck/global entry coverage and priority pass and ditch it before the next year. This is a terrible experience.
App doesn’t work
Can’t chat with customer service
Constant issues
Constantly having issues with them. App chat currently is not working. Blocking transactions that shouldn’t be. Can’t take more than $500 cash back at a time. Won’t increase limit without another credit pull despite paying in full every month. Not a luxury card.
Improvements needed
This has the potential to be an incredible app. I suggest they improve the chat function. It’s not been working for days. And I suggest there be a review of the restaurant offers. Several times now I’ve searched the options which offer privileges like complimentary dessert or glass of sparkling wine, only to call and learn that the offer no longer exists.
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Great but looking forward to more.
I’ve used this card for about three years and do enjoy it. People seem to remember me just because of the card. Now, several big negatives for me. Out all the luxury cards I’ve owned, I find it a bit shocking that you can’t book a flight using your rewards either through the app or online, you have to make a phone call. Totally inconvenient and not very luxurious. Also, I called 4 months ago to let them know that two restaurants in the Dallas section are now permanently closed, and their only answer is “we’re working on it”. At least remove the from the app! Also, the opened restaurants shown for Dallas are now totally irrelevant, please update your selection. The app itself feels a bit outdated, looking forward to a big update. I’ll keep using the card because of the convenience of the concierge, but lots of work needed for this to truly be “luxurious”.
P.S the perks are now outdated as well. Please Barclays / Mastercard, some of us really want to keep this card, make it easy for us.
P.S the perks are now outdated as well. Please Barclays / Mastercard, some of us really want to keep this card, make it easy for us.
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Car rental
Eric was very professional and courteous in securing a car rental at RSW for me. Couldn’t be more satisfied. Corporate needs to give this concierge a raise..
App not working
I’m trying to pay my bill and every function on the app is working except the “account” option. I can contact concierge but I can’t pay my bill
Terrible
Honestly a 3 year old could code a better UI and UX experience. Wouldn’t wish this app on my worst enemy. Should be embarrassed.
Bad service
After paying high fees my priority card was closed with no reason.
Review
Great service so far!!
My Luxury Card
I so enjoy this card. The professionalism and courteousness is unmatched by any other card service provider. Thank you for allowing me the privilege of being a card holder member.
Awesome card
Awesome card and features. Very high end metal card. Even got a an unexpected Esterbtook personalized pen as a gift. very happy
I love this card great customer service
Great rates
Concierge
Great service 5 stars
Mr W
I love the Luxury Black card. So many benefits and prestige to go along with this card
App unstable
I try to setup an online account and the app crashes repeatedly.
Can’t lock card anymore
I can no longer control that lock and unlock functionality on my card through the app. I have to wait on the phone for 5-10 minutes trying to do it versus being able to click a button. How did an upgrade make it less convenient and take away a key feature?
