Great deals - user friendly app
Luxury escapes is my first stop when researching travel options. Easy to use and great deals.
Urgent update needed ...
I just don’t know if the team is oblivious to the repeated crash that one encounters after opening the app, even website on phone browser not working, investigate urgently
Abysmal UX
Although the selection and prices are great, you simply cannot have a seamless experience using it. Sorting and filtering never works and when it does it crashes. This is the most underwhelming travel app I ever used. Unfortunately the experience is exactly the same on the webpage. I downloaded the app thinking it would be better but it’s simply abysmal. You are better using Secret Escapes or Voyage Prive. Don’t bother using this.
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Best holiday deals
We always purchase our holidays with luxury escapes, we explore other options but tend to book via this platform more often. The app is easy to use and there is always someone to speak to for any questions.
Happy travels
As expected booking ran very smoothly
Wonderful website
Very happy with the staff and service. Very easy to book
Positive experience with agent Pip
After having a negative experience with Luxury Escape Bondi Escape Center Bondi Junction we have need contacted with agent Pip who is very professional and we are happy with her assistance in organising our holidays our holidays in Europe
Changes to app functions
Can’t seem to find the ‘heart’ button for deals that adds to a collection in the Planner tab anymore. Please bring it back.
Also please allow us to search the trip name (or sort alphebatically) in the Planner tab
Also please allow us to search the trip name (or sort alphebatically) in the Planner tab
Always cheaper
Love this company. They are always great prices with extra inclusions. Why go anywhere else. I do check out the hotel prices to compare but do have not found any cheaper.
Amazing
Great deals. Great holidays!
Helpful
Thats for easy booking experience
Can be great or woeful
Been with LE a few years and silver in their rewards program. Over all they are good. When things go wrong their support can be great or terrible. I would not recommend booking any one off tours through them. We booked a couple of tours while in Vietnam. On both occasions it was clear that the information on the LE website bore absolutely nothing in common with the actual events. For example, one tour that said it was “Audio Tour” when in fact it was a human who provided the tour. Another that said it was happening from 0400 to 2000 hours, when in fact it was from 700 to 2000 hours. In the cases the LE support was utterly abysmal. They flat out refused to assist in any way. It is apparent that LE use an intermediary or jump on the back of 2nd parties for these tours or attractions. I spoke to the owner of the latter tour and had no idea of LEs involvement. I simply will never book any short term events or tours via LE again. Particularly given there lack of interest in assisting at the time of need or even improving for future travellers.
For multi-day tours and accomodation only travel I have found them and their support to be very good.
For multi-day tours and accomodation only travel I have found them and their support to be very good.
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Response from developer
Hi there, thank you for taking the time to share your feedback. While we're pleased to hear you've enjoyed some positive experiences us over the years, we're sorry to learn that aspects of your Vietnam tour bookings and support experience did not meet your expectations. We appreciate your comments regarding the accuracy of tour information and the assistance you received when issues arose, as this feedback helps us identify areas for improvement. Thank you for recognising the positive experiences you've had with our accommodation bookings, and we wish you all the best in your future travels.
Shane Volbrecht
Great savings
Baradiiii
So far good
City centre
Best location and service
Scam contracting and unscrupulous behavior
Buyer beware. They will try and steal your money if they cancel a trip. Make sure you read the terms and conditions carefully against their reason for cancellation. They will falsely claim they can’t refund you, but this is a lie, not a part of their terms and conditions and a breach under Australian consumer law. Fight them and take them to your states small claims court. This will either get you 80% of your money back in settlement or you win, get 100% back but filing costs you about 15%.
Either way. Never accept credit from this company, they are highly unscrupulous.
Either way. Never accept credit from this company, they are highly unscrupulous.
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Super
Easy to use
Truly Luxury
We absolutely love luxury escapes! Every holiday we have ever booked has been amazing start to finish. The deals are incredible and the hotels are always beautiful, the whole booking process is always easy and stress free. We love the luxury experience, special extras and knowing everything is organised perfectly. Luxury escapes has helped us create some unforgettable memories and can’t wait for our next getaway. Thank you luxury escapes !!
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Easy way to book
Brilliant site, easy to use and navigate: great deals
Always great offers available
We use Luxury escapes for accommodation and always find great deals in fab locations.
