Poor communication about this app being replaced
Take down app. There is a replacement app! Confusing bc it wouldn’t work, but no message in app to direct me to new app! This would be very confusing for a new user! I had to go to regular website to understand issue and could have missed my bus if the driver wasn’t understanding and let me board while figuring out what was wrong.
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Payment methods not working
I used to buy tickets just fine on the app, now it just says that payment methods are simply not working anymore and every time I have to get on the bus I have to pay for the single ride when I could just get the day pass instead, I tried contacting the customer service but it doesn’t let me idk what to do
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Waste of time…
Honestly I’ve tried using this app on multiple occasions, because the buses don’t take tap. App doesn’t work keeps leading me to the website which is completely dysfunctional. I was able to log in once and after that it’s never allowed me to purchase a ticket on it again. I’d appreciate if it did work… not everyone carries 2 singular dollars or a 5 in change. Let’s make the bus more functional for others!! Completely un-please with this app.
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Was great until it stopped letting me get tickets
I’ve been using this app for years and for the most part it’s been pretty okay but lately it hasn’t even let me buy any passes to ride. Been having to pull out cash for my rides since the app keeps asking me to verify my email though I’ve not received any verification emails, not even when I changed my email. I am very disappointed in how Lynx is as a company over all…. Transport is always late or non existent and scheduling is horrible; having to wait an hour for some buses and often drivers will see you and not even stop or are just plain rude; as well as schedules ending routs before 9pm when many of us that use this system and get off work after 10/11 pm. I am praying 🙏🏼 they step it up for the community because some of us don’t have Uber money or valid licenses so we rely on this system to get us to and from work and it just ends up sticking a broomstick up where the sun don’t shine.
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App asking for email verification
Today I can’t buy tickets, it keep asking for email verification, but I can’t verify my email, because they don't even have the option to send verification to my email address . I thought they fixed the app, now new problem comes up, hopefully it’ll be fixed soon
Random logout
This has happened to me to much where as soon as I’m getting on the bus and show my ticket i randomly get logged out and forced to log back in. Sometimes the driver does not care and will tell you to get off. It’s weird because you can be logged in one minute and the next it’s asking you to login. I literally get on a bus in the morning and going to the next bus I’m logged out. It’s very inconvenient especially feeling like I have to rush to login and now I’m locked out for 30 minutes because I couldn’t type my password correctly. If you look at the patch notes they have not updated this app in a long time. It’s out dated and incessant.
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Doesn’t Work
I’m an inter student without a car, trying to stay away from Uber because lets be honest, that’s expensive. I tried using public transportation and searched everything up, and came to download this app. I tried login in and buying a pass, and nothing, the app doesn’t acknowledge your account, so you can’t make a purchase of a tickets. Which leads you to an dead end. That’s it, plus the design of it looks outdated. Truly the app developer needs a few advices.
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Horrific Privacy Policy
Requesting access to my camera to verify things that shouldn't need verifying. If I'm buying my ticket via mobile, what ticket is there to scan via camera?
Similarly, my location shouldn't be imperative to the utility of this app. I had to delete because I refuse this privacy infringement. I'll keep using cash.
Similarly, my location shouldn't be imperative to the utility of this app. I had to delete because I refuse this privacy infringement. I'll keep using cash.
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Bad Bad Bad
Bad app, bad bus and bad drivers lack of respect for those who use the buses, the app crashes a lot and the drivers don't care if the app doesn't work you have to pay the ticket you end up losing money and you live late the buses and the app real time of the buses is also very bad full of ghost buses, it says that it passed and it didn't.
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It crashes and you can’t do refunds
I try to use the app from time time since it always crashes it say something like my card declined and it be money on my card another example I bought a ticket for his 8 to go to work since I work at sea world I never got able to use the ticket since it crashed I tried to get my money back but they said they couldn’t do anything about it I had random chargers come to my one day and still can’t get that money back
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Lost unused week pass after restoring phone
Had to do a factory reset on my phone. My unused week pass was gone . Would like a refund or my freaking ticket back that I lost on a purchase. I wouldn’t be so angry or bitter if it was almost used up and done with but this was unused. Beware if you have to factory reset you will lose a pass. Thankful it wasn’t a full month pass.
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App Doesn’t Work
I can’t reset my password or login, had a pass that would’ve expired on Tuesday but the App doesn’t work so my money is wasted and ow I’m going to be fired from my job because I can’t use the app to ride the bus. They gotta fix this app and it’s crazy that there’s no information or talk about this issue on a wider scale. This is so ridiculous, right now, there’s people that can’t move about in their day because this app isn’t working and I’m one of them. This app should be banned from the App Store until the issue is fixed and everyone that lost money dealing with this app should be refunded.
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Disappointed
This app use to be very convenient until the glitches started happening. It would freeze which caused me to miss the bus cause it would kick me out constantly. And when it do work when I go to transfer it freezes and says error which caused bud drivers to not let me on the bus making me late for work. NOW the app stopped working completely it constantly says error when I try to use my pass and I have a monthly pass on this app gone to waste cause it signs me out and now says error and security issue and won’t log me in at all!! It’s been a weeks and the app still won’t let me sign in and if I happen to sign in it kicks me right back out! So now I lost out on money and is now deleting this app
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Tickets disappeared from app
Got on the bus with my weekly bus pass fine this morning and now my tickets have disappeared from the app! I’ve called the customer helpline and have been told nobody can help me until Monday (it’s currently Friday). Disgusting. We’re holiday makers from abroad and are totally stranded in the middle of the day without our passes. AVOID!!!!
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No need for a Schedule never sticks to time
This bus has not been on time or near time I’ve been waiting over an hour for a bus that was supposed to get here 15mins after I arrived to the bus stop. The app is not helpful aside from buying your ticket. They should keep a live schedule but common sense is not common. The bus route I wanted to take was 38 once it arrived the driver told me I had to wait for the next 38…. Well then why not create a new bus that keeps with the route you have programed…. AGAIN Common Sense is not that common
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I reinstalled the app and lost my 30-day pass.
I had to reinstall the app and lost the 30 day pass I had spent $50 on a week ago even though I only have one account. This absolutely needs to be fixed, including a reissuance of my 30 day pass.
This app is great
The Lynx paw pass app is a really good technology to get a bus pass instead of buying it at the bus station in downtown Orlando but also it can be draining ur battery when u are showing the brightness on other people’s devices but some times a logs u out for no reason and will have to log back in to the app to stay open
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Non-functional App
This is such a useless app.
You can’t add your card info onto the app to purchase a pass (no matter how many times you try).
When you buy a pass on the website, there is no way for you to use link the link as to the app, even if you sign in. The entire process is defective.
You can’t add your card info onto the app to purchase a pass (no matter how many times you try).
When you buy a pass on the website, there is no way for you to use link the link as to the app, even if you sign in. The entire process is defective.
Not reliable
I used the bus everyday and at first this app was wonderful and convenient, but now there has been issues loading, denying my request to use the ticket I have already purchased and good luck trying to get someone from costumer service, so carry cash always.
Schedule/Route/Bus number changes
Communication on this app needs to be batter. When there is a change in a route or a schedule or even a bus number they should send a message on the app to let us know. There was a change made to the bus I take which is bus 50. I had no clue where to go I didn’t see any signs up on the bus or at any bus stops, the intercom on the bus didn’t say anything about updates, bus driver didn’t even say anything. I went from taking two buses to having to take three buses to and from work. One from Kissimmee (56) to Magic kingdom from there to Disney spring (300-312)and from there Sea World (350). This is just horrible the communication should have been posted long before the changes were made via message on the app, on the buses or the intercom on the bus. Let alone the app doesn’t even show the “New” buses I’m supposed to take. I have a weekly pass so I have to type in my bus numbers and non of them show up NOT 312 NOT 350 Not 300. I’ve been late to work everyday since these changes.
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