Anes
Easy to use
Charges
Way too expensive like a daylight robbery please stop charging 7/- for below 100/- transactions it should cost less than a 1/-
Mr Madhu
Very happy
Outdated Version
Can’t update my outdated version with the error message however hard i try
Update
The Business App is requesting to update before using, there’s no updated version on the App Store, going in circles
Update not working
Just updated today 11/2/2026 and now can’t open the app. Says I need to update!!!!
Tried deleting it and reinstalling, still the same message. This is supposed to be a Business App, if I ran my business this ineptly I’d be bankrupt. Truly an awful service.
Tried deleting it and reinstalling, still the same message. This is supposed to be a Business App, if I ran my business this ineptly I’d be bankrupt. Truly an awful service.
No transaction alerts
There’s a toggle for “Transaction Alerts” but despite all notifications being permitted in iOS settings, no alerts/notifications are received on device. Other than seeing a balance, this is the main purpose of an mpesa app, which instead is full of marketing for a dozen other Safaricom services
Great
I enjoy the app!
Mr Madhu
Very happy
More security measures
Enable the face or finger print security feature too
Useless app
Takes the whole day to load transactions, I can’t even download statements.The app keeps saying update to continue using yet there’s no available updates from playstore? Safaricom can do better.
Best friend shop.
Shop
Not working
Faulty app does not send statements to clients.Poor!!
Best friend shop.
Shop
Latest update and it’s even worse!! If that’s possible.
When first installed 3 years ago it was working ok. Now after several updates it’s gotten worse and worse. Transactions may reflect in the balance but the transaction list is a week behind!!!! When using it to pay it often lags and transactions can take several minutes, especially paybill and buy goods. Send money usually works ok, but is not something businesses use often. This is an App from a network provider and using their network, how can it be this awful???? If there was another option I’d be using it. Well here we are a few months later and more comments to make. - that last update has finally ground to an almost halt. Opening can take 20-30 seconds and transactions the same sort of time. Does Safaricom actually use testers who own businesses or it’s all simulations??? Been noticing many suppliers not allowing “ till to till” payments as it takes too long to reflect at their till, but unnoticed by the “developers” here. Latest update -Oct 2024 and hurray it’s faster ( still slow though). Oh and now for some bizarre reason the list of transactions is double spaced- so takes twice as long to scroll through them!!! Generating statements still does not work for Excel or PDF export. Please rename the app - Mpesa for Slow Business.
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Business
It helps a lot to boost business
Needs more work done
The app doesn’t work as it should. Can’t generate statements, sometimes it doesn’t update the transactions, doesn’t give you your current balance.
Mr
Very happy
Improve
This is a good app but kindly improve the glitches so that you can have real-time statements and also able to download statements
Great App
Used it for 3 yrs now. Sometimes has errors but overall it’s good.
