Non functioning Mobile App
As seen from website, many of the functions can be accessed via app. But the app is not functioning as its directs me to App update option upon installation.
Once i click update now then it takes me back again to open option in App Store.
Upon clicking open option from AppStore, it takes me back again to “update now”
Option and the cycle keeps repeating
Once i click update now then it takes me back again to open option in App Store.
Upon clicking open option from AppStore, it takes me back again to “update now”
Option and the cycle keeps repeating
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Worst company
This company is shocking. They don’t have a clue what they are doing. Really difficult to get in contact with and speak with a human. We have had issues from day 1. Sending incorrect payment links, asking for more money, not sorting out issues, sending incorrect payment dates. I am now currently dealing with another issue of them asking for money. You pay a monthly fee for them to pay your nanny but they only actually pay a tiny amount and you have to sort the rest. Honestly - just sort the visa yourself. It would be less hassle than dealing with this company.
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Scam
Charged money but didn’t provide service
My Experience with Maids.cc Travel Assistance – Very Disappointing
I used maids.cc’s travel assistance service to bring back a maid I had previously hired from the Philippines. Unfortunately, the entire process has been extremely frustrating.
I applied for her entry permit two months in advance, but maids.cc contacted me later asking to cancel it and reapply, saying they wouldn’t be able to bring her on time. Communication was almost impossible — customer service could only be reached via WhatsApp, often with robotic or unhelpful responses.
After two months of waiting and constant follow-ups, they finally offered a 7-day trial replacement maid. On the day she was supposed to arrive, she simply didn’t show up, saying she refused to work.
This experience has been a huge waste of time and energy, and I still have no proper solution from them. I truly regret using their travel assistance service and would not recommend it based on what I went through.
I applied for her entry permit two months in advance, but maids.cc contacted me later asking to cancel it and reapply, saying they wouldn’t be able to bring her on time. Communication was almost impossible — customer service could only be reached via WhatsApp, often with robotic or unhelpful responses.
After two months of waiting and constant follow-ups, they finally offered a 7-day trial replacement maid. On the day she was supposed to arrive, she simply didn’t show up, saying she refused to work.
This experience has been a huge waste of time and energy, and I still have no proper solution from them. I truly regret using their travel assistance service and would not recommend it based on what I went through.
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A Painful Realization After 9 Months – A Deep Disappointment
I chose this company hoping to gain peace of mind and avoid the stress of suddenly losing a nanny for my daughter, as well as to ensure easier replacement if needed. Over the course of 9 months, I paid a very high salary for a nanny who behaved with entitlement—insisting on going out every night. After we allowed her some flexibility, she began taking advantage of the situation and eventually returned home drunk.
We tolerated this behavior for the sake of my daughter’s emotional attachment. In the end, however, during our travels abroad, we discovered—too late—that her visa had not yet been activated, which prevented her from joining us. Shortly after, we received a call from the agency informing us she was unwell and wanted to return to the company housing.
From the beginning, I had made it very clear that if the nanny were to leave, the separation must be gradual to avoid any shock to our child. The company agreed and confirmed they understood how important this was. This was the main reason I justified paying such a high monthly fee.
Despite this, the nanny left suddenly and never returned, and her contract was terminated by the company. My daughter was deeply affected. Although we were eventually convinced to try a replacement, her emotional state had already deteriorated, and we had to return the new nanny within just one week because our daughter could not adjust.
In the end, I realized that paying AED 4,200 a month through the agency made no meaningful difference—on the contrary, had this amount been paid directly to a live-in worker under our own sponsorship, we could have hired someone far more professional, stable, and committed.
What made it even more disappointing is that, despite all of this, we already had a housekeeper—hired for AED 1,400/month—whose role was only to clean the house. Yet during our absence, she silently took on the responsibilities of the nanny: managing the home, caring for our daughter, and covering for the nanny who repeatedly went out without permission.
We tolerated this behavior for the sake of my daughter’s emotional attachment. In the end, however, during our travels abroad, we discovered—too late—that her visa had not yet been activated, which prevented her from joining us. Shortly after, we received a call from the agency informing us she was unwell and wanted to return to the company housing.
From the beginning, I had made it very clear that if the nanny were to leave, the separation must be gradual to avoid any shock to our child. The company agreed and confirmed they understood how important this was. This was the main reason I justified paying such a high monthly fee.
Despite this, the nanny left suddenly and never returned, and her contract was terminated by the company. My daughter was deeply affected. Although we were eventually convinced to try a replacement, her emotional state had already deteriorated, and we had to return the new nanny within just one week because our daughter could not adjust.
In the end, I realized that paying AED 4,200 a month through the agency made no meaningful difference—on the contrary, had this amount been paid directly to a live-in worker under our own sponsorship, we could have hired someone far more professional, stable, and committed.
What made it even more disappointing is that, despite all of this, we already had a housekeeper—hired for AED 1,400/month—whose role was only to clean the house. Yet during our absence, she silently took on the responsibilities of the nanny: managing the home, caring for our daughter, and covering for the nanny who repeatedly went out without permission.
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Don’t use them!
Don’t use them. Worst experience ever. Only 20% of the money we paid goes to the Maids. Imagine the quality you can have. Selected the monthly plan. Nanny came on Sunday (her day off) and have to started to pay from the time you select the nanny which is fine. After 2 days of working 11pm, the nanny said she had a lung pain. She had to go to clinic. And left the 2nd day at 7pm. I paid the full month. Now 2 days after they can’t even find one replacement who knows how to babysit. They only have cleaners who don’t know how to cook and how to even prepare formula for babies.
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App doesn’t work / website doesn’t work / service is bad / avoid!!!
This company is completely incompetent when it comes to running a service. We initially hired a maid who, within the first week, fell sick for three days — which is understandable — but for a service company, I expected them to send a replacement. Despite repeated complaints, no one was provided. When they finally sent a substitute, she informed us she had no intention of continuing, and shockingly, Maids.cc had no idea and hadn’t even planned a replacement. Their app and website also show outdated and inaccurate information about available staff in the area. Now, when I’m requesting a refund, they keep dodging the issue. Truly the most mismanaged service I’ve ever dealt with. Avoid them if you have any other choice!
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Poor service
I had a very frustrating experience with this service. It’s nearly impossible to speak to a real person right away, as you’re constantly redirected to a bot. When I finally got through to a customer agent, they were not familiar with the process and couldn’t provide clear answers.
I availed of travel assistance for my nanny in the Philippines, and the processing took over three months—far longer than expected. There was little to no proactive communication, and I had to follow up multiple times just to get updates. Overall, the poor service and lack of efficiency made the entire experience stressful and disappointing. I do not recommend it.
I availed of travel assistance for my nanny in the Philippines, and the processing took over three months—far longer than expected. There was little to no proactive communication, and I had to follow up multiple times just to get updates. Overall, the poor service and lack of efficiency made the entire experience stressful and disappointing. I do not recommend it.
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Worst customer service ever
Worst service ever. Once they take your money they don’t answer you anymore. They have only chatbot to communicate. I highly recommend anyone to find another agency. This is the worst customer service I have ever seen.
Terrible app for a terrible service
App sends you to Whatsapp, whatsapp sends you to another whatsapp, another whatsapp sends you. Ack to the app. And that is when you try to hire a maid. Once you hired, the support gets even worse from there… just terrible
No response on urgent matter
Trying to contact you the whole day today. Your app pr whatsapp or phone not working. This is urgent
Worst service
Unprofessional customer service as I booked a Nanny to help me for 3 weeks ,and before two hours from her appointment i called her to confirm my location but i was surprised that she can’t come since she has resigned without notifying me ,then I requested for urgent replacement. They sent a Maid without any experience with kids as I requested. When asking her why you came; she said I was forced to. And again I requested a replacement. now the third nanny came without active mobile sim card which so important to me as i can’t leave my kid with her without following up . I called and complained many times from four days and till today , even i asked call back from supervisor but no action and no follow up . Only the call which i received to inform me i have to wait till she get EID then her sim will be active or i have to buy her mobile number . I asked them to provide me with a temporary active sim since she is working with me only for short period (3weeks) but they reply to me they don’t have this option. Now I’m complaining and writing this review shocked with such service from a big company allowing such a bad customer experience and attention to service. They wasted my time, my energy and money to end up considering other future options. Total disappointment
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Very Bad Service
“I am very disappointed with Maid.cc’s service. I have been trying to contact you since morning, but every time I call, I’m told the system is down and to try again later. The app isn’t working, and my problem is still unresolved.
I also reached out on WhatsApp. At first, I got replies, but as soon as I asked for a replacement for the maid, my messages started getting ignored. Despite calling many times, I was told I’d get a link through WhatsApp, but I haven’t received anything yet.
This is extremely frustrating. I expect a quick solution to my issue or a refund of the balance amount.
I also reached out on WhatsApp. At first, I got replies, but as soon as I asked for a replacement for the maid, my messages started getting ignored. Despite calling many times, I was told I’d get a link through WhatsApp, but I haven’t received anything yet.
This is extremely frustrating. I expect a quick solution to my issue or a refund of the balance amount.
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Useless customer service
Impossible to get hold of them. They block your WhatsApp and their phone number tells you to use this app. Which then directs you WhatsApp where you cannot send them messages. They will avoid trying to help with anything at all costs - even though being assisted is the whole point of using an agency. Also, they break the law by not paying their maids full salary, not explaining deductions and refusing to provide payslip.
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I am struggling with this agency so badly
As expats we found a wonderful maid with them a year ago, but Maid.cc are so unprofessional!
*they don’t answer phone calls- the lines ask you to use WhatsApp
*they try to deduct payments for the same services more than once without explanation
*their WhatsApp personnel are not informed to answer client questions about the account
*this app does not provide you with agreement, payment history and health insurance information
*the 2 year visa for my maid I paid for runs out 1 year 5 months after the start of work
This is my second week trying to get answers from them- no luck. I do not recommend.
*they don’t answer phone calls- the lines ask you to use WhatsApp
*they try to deduct payments for the same services more than once without explanation
*their WhatsApp personnel are not informed to answer client questions about the account
*this app does not provide you with agreement, payment history and health insurance information
*the 2 year visa for my maid I paid for runs out 1 year 5 months after the start of work
This is my second week trying to get answers from them- no luck. I do not recommend.
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The maids come not ready
They come same day but not ready they dont hv phone number working so far 3 of them their phone is not working they said they so have support team they didn’t help her . What u expect me to pay her new phone number she said she has no money all these 3 every time coming her phone call not working . Also the maid doesn’t know 3 of them basics of cleanings and cooking written she knows cooking but she doesnt with all days she is waiting in the accomdation what she is doing? Why no training she is cleaning everywhere with same tool No at least to know toilets has its own thing , not hygienist enough smelly even not knowing the personal hygiene all cleaning toilets and then go to make food how come?? Why no trainings ? And smells bad after cooking or cleaning not going to shower??? Plz train them before they join ppl houses
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No one to call for urgent matter
It is so frustrating that the if you need their support for urgent matter there is no one to call. Customer Service in WhatsApp seems like they do know anything. They triple deduct my maids health insurance renewal and when I complain there is no answer when I ask for help no answer so disappointing 😩
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Great App
It’s an amazing app and I wish you can add voice search using gpt sip you can safe me the hassle of checking options
Thank you for your services ❤️❤️❤️
Thank you for your services ❤️❤️❤️
Smooth experience overall
I hired a maid in just 5 minutes
Very expensive services for the quality they provide
Really high expenses that makes you wonder what kind of made you are going to get in your house and then you get shocked that the maid has just arrived to the country not trained at all thinking that she will only sleep and eat and work five hours a day. There are many more companies out there with better quality of Maids and better services for the price we pay.
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