mail.com User Reviews

Customer Experience

Positive experience75.6% of reviews
Neutral6.0% of reviews
Negative experience18.5% of reviews

~ Based on 1,695 written reviews from the US App Store.

What users say

Is mail.com Safe?

mail.com - email & cloud appears safe based on user ratings. AppsHunter Safety Score for mail.com is 94/100.

This assessment is based on 104,786 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.4% of ratings point to a safe experience
3.1% of ratings suggest some concerns
3.5% of ratings point to a risky experience

~ Based on 104,786 App Store ratings for mail.com.

Is mail.com Legit?

mail.com - email & cloud appears to be a legitimate app. AppsHunter Legitimacy Score for mail.com is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Simple as best

So far easy clean mailbox to use

Cannot upgrade plan

Created a free account two weeks ago. Wanted to upgrade to premium. It cannot be done in the app and customer support does not exist. Why would i trust my mail to a business like this.

Bye bye.

Great job great always

Love this app so much

Celwell USA

I love me some mail.com..AAA+++

New UI Update Terrible

I have been using this app for years with no issues, but now it’s difficult to read through my mail without having it glitch. The buttons were in a fine place to begin with and did not need to change, so now I have to retrain myself to press through the right buttons to move mail around. Also, once I move mail (delete, move to another folder, refresh), it will pop back into my primary inbox for a moment and then sometimes disappear again. It used to be smooth process going through my mail. Now the pieces are making sharp movements and shifting in unpleasant ways that make the user experience excessively difficult. I made the previous review at least a year ago. Now the delete button is almost entirely gone. One by one the convenient features keep disappearing. Still not as bad as Gmail but getting there - keep it up? I have been using this service for well over a decade now and wish the UI was kept the same. No glitches, compatible across devices, and stable (September 2026, primarily iPad).
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Great

Perfect app works excellent and smooth with different domain options to choose from…

Switched to de-google

I switched to avoid using Google services. Everything works except the app can be so buggy, especially the search function.

Bad

The app sticks 95% of the time… full, frozen screen, not maintained by Developer team don’t let these fake reviews fool you

Easy app and efficient

As title

Unable to prove that I am human

I was very excited to find an alternative to gmail or aol, however during registration process I was unable to prove that I am human: no matter how many times I slid one item over the other, I got the same message-that I failed the test.

Used to be excellent

Used to be a great platform now it has so many bugs it’s frustrating and going down hill quickly, even the customer service is gradually become bad.

If they don’t have bugs fixed by end of October I’ll choose a new platform.

Sadly I’ve used it for about 15-18 years

Worst

Worst mail app there is. Forget searching for emails

So convenient

I love mail.com. It’s made my life so much easier!

Mr

The app is worth downloading and paying for

Great email service!

I love having a good reliable email service!

Mr Ali

Fantastic

Lags Other Programs

Lately I have had mail.com become very slow to use and it is almost impossible to do a search through emails without it crashing. I am seriously considering getting a new provider because this sucks for a paid product.

Yea

Ok 👍

It works great on my iPhone XR!

It works great on my iPhone XR!

It’s much more pleasant than Gmail, and one less character to tap. Probably less spying, too.

What I am not happy with is: Try as I may I cannot create an account for my mother, and nobody can or will help. I even started paying to be a premium customer and still no help.
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Already wrote review not doing it again

See title