Blocked Email issues with no easy resolution.
I have recently out of nowhere had my email account in GMX that I’ve held for a decade or more suddenly just be blocked. I have tried several times to contact customer service to reset my password and account to no avail. It’s intermittent in giving me access. I have changed my password a couple times when I did somehow gain access to my Account only to closeout and come back a few days later and sign in with my new password for it to say it’s blocked again. What am I supposed to do as a customer when Support will give me very little direction?
When I have gained intermittent access, I tried to update my recovery email but cannot do it through the app. If I could update this, I could probably solve all my problems, but again the app will not allow me and I cannot get a hold of customer support to help me!!!!!!!!!!!!!??????????
When I have gained intermittent access, I tried to update my recovery email but cannot do it through the app. If I could update this, I could probably solve all my problems, but again the app will not allow me and I cannot get a hold of customer support to help me!!!!!!!!!!!!!??????????
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Less ads
It would be 5 stars if there were less ads on the app
What’s happened?
Out of the blue I was locked out of my account with no explanation. Despite several emails to customer support over the course of a week, I’ve not received any replies. I use my account for work, so goodness knows how many customers I’ve lost. GMX support is non-existent, and many other people are saying the same on Trustpilot. You need to get this sorted.
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Very good mail for professionals
I don't wanna talk much but it's very good
Service is getting worse
I've used this provider for years, but the service seems to be going downhill. When I try to sign into my webmail, I constantly get an error message. Some days it works fine and others not. It is impossible to get in touch with a human via their web page. The help section just takes you to a generic page of help articles and then round and round in circles. When you do manage to get in touch with an actual person, it takes them days and days to answer. Pretty poor service all in all.
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