GMX User Reviews

Customer Experience

Positive experience79.0% of reviews
Neutral3.9% of reviews
Negative experience17.1% of reviews

~ Based on 695 written reviews from the US App Store.

What users say

Is GMX Safe?

GMX - Mail & Cloud appears safe based on user ratings. AppsHunter Safety Score for GMX is 94/100.

This assessment is based on 17,003 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.3% of ratings point to a safe experience
3.5% of ratings suggest some concerns
4.2% of ratings point to a risky experience

~ Based on 17,003 App Store ratings for GMX.

Is GMX Legit?

GMX - Mail & Cloud appears to be a legitimate app. AppsHunter Legitimacy Score for GMX is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

GMX Mail

Used GMX since it first began. Was excellent but now it’s full of adverts every time you open it to check your emails!

Not recommended

Overall bad provider. Gmx emails often end up in spam filters particularly in international communications. Wouldn’t recommend

GMX note

Good to say and it’s a very good thing to have

Excellent app

Easy to use and reliable

GMX Help

I’ve been unable to log into my GMX email account for 2 months on my computer. The Help is only standard suggestions. These did not help my problem. When I contacted the Help Desk with a ticket, they sent me the same help suggestions. I’m going to have to change email providers….been with GMX for 14 years. Imagine all the contacts I’ll have to notify!!!
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Thread gridlock

After maybe a dozen exchanges (thread) the gmx server can’t cope and you need to begin a blank email
As it can’t seem to cope with a couple hundred words below the current message

GMX

App freezes way too much.
Needs a lot of work

GMX

Love this and feel secure only issue thus far- and to be fair still getting accustomed is that I am unable to choose multiple email messages at one to do something-ie move to a folder

Can’t Access Alias Settings

I can no longer add or technically mange none of my alias gmx emails on my account. The layout has been changed and that setting has been removed from the settings menu. It’s no longer on web browser and it’s never been on the gmx app itself. This is outrageous.

Access denied again

This makes at least six times in the last two months that I have been been denied access to my email account on my desktop computer. It seems to be one of the biggest complaints that GMX has. Why can’t they fix it?

GMX

App allows a better login to access emails. Before to read email have to visit website GMX.com , but continued to receive an error message and could not read my emails or access two-factor codes. Decided to download app from apple store & it resolved the error.

Used to be great now TERRIBLE

Continuous bugs which doesn’t allow users to log in and after emailing GXX for over a month, they acknowledge it still persists.

It Was Great Until Ads Showed Up

I have had my account for a long time. I changed to a different email carrier for personal reasons. I attempted to delete my GMX account and it wouldn’t let me do it. I went where I was supposed to and the My Account area doesn’t work. I want the account gone now. If you contact me, it had better be in English.
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Neat, convenient email tool

I have been using GMX for a few years now and continue to find it nice and easy to use, not over complicated in any way. Recommend!

Crash upon opening / no inbox access

Crash upon opening / no inbox access
Had the service for years without issue. Now, cannot access the app without it crashing immediately.
For months now, been having an issue accessing the inbox within the app. Workaround with search, favorites, and unread. But now that the app “opens to inbox”, the app immediately crashes, leaving me without access to email.
Will find another solution imminently as this is not sustainable. And dont see how paying for any premium access could be worth this.
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Ads

Used the app for years. Really dislike the Temu ads with nudes. So unbearably crude.

GMX

A fantastic, email provider. Reliable, quick and easy.

They have never let me down, I have been using them for a least the past 15 years.

Thanks GMX 👌

👍🏼

I’ve been with GMX since forever but I can’t tell you what their support is like because I have never needed them. I hope I haven’t cursed myself 😱

Easy

Hey it’s cool and easy to use man

Used to be good

GMX mail has been around for years providing reliable service. However in ‘25 & ‘26 the app and website have become horrible to log into. I currently have no way to access our emails.