Main Event Entertainment User Reviews

Name: Main Event Entertainment
Rating: 4.7 (8271 reviews)

Main Event Entertainment

Dave & Buster's inc.

🍔 Food & Drink

🎬 Entertainment

Customer Experience

Positive experience19.8% of reviews

Neutral2.2% of reviews

Negative experience78.0% of reviews

~ Based on 91 written reviews from the US App Store.

What users say

Summarized from real user reviews of Main Event Entertainment. Based on 8.3K reviews and a 4.7/5 average, it highlights the 3 positives and 8 negatives reviewers mention most about this Entertainment app.

Positive things

👍Great customer service
🚀Convenient app
👍Clean and fun place

Negative things

🐛Consistently frustrating experience with login issues
🐛App crashes frequently
🐛Buggy app with many issues
🐛App and website not working properly
🐛Fun cards not showing up after adding
🐛App doesn't retain information
🐛Glitches with card management
🐛Unreliable payment and reload system

Is Main Event Entertainment Safe?

Main Event Entertainment appears safe based on user ratings. AppsHunter Safety Score for Main Event Entertainment is 94/100.

This assessment is based on 8,271 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.1% of ratings point to a safe experience

2.4% of ratings suggest some concerns

4.6% of ratings point to a risky experience

~ Based on 8,271 App Store ratings for Main Event Entertainment.

Is Main Event Entertainment Legit?

Main Event Entertainment appears to be a legitimate app. AppsHunter Legitimacy Score for Main Event Entertainment is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

It’s ok

Newark Delaware location :
They need an exterminator. I have seen bugs 2 times I have been there & They need to add new games/attractions. They also need to hire better kitchen staff. Add a Dessert Bar or Salad bar.

GuardLife81

a month ago

Broken app

Nothing works I don't understand how it's usable to the people giving it positive ratings there is literally nothing good to say that everything about it just doesn't work and is broken. I can't even store my card info to pay for points. They don't even want my money. It's impossible to load the card.

PrincexNY

a month ago

Optimization

I love main event, but the app is absolutely terrible.

ExpandedSpice123

2 months ago

Fix the name settings

Whenever I change my first and last name to the right place and I close my tab and reopen it, it doesn’t save.

Battlebuds

2 months ago

Where’s the shoe size option?!?

The layout of the app is nice and all, but, like most users I’m getting a lot of errors. The one I’m most upset about is the “Server Error 400”.
Im just trying to swap my first and last name around and I get a pop up saying that “Shoe Size” cannot be empty.
Can you guys please fix this? It’s really bugging me not being able to change my profile.

Joanna.jo

2 months ago

Response from developer

Hi Joanna, you were right to call this out — and thank you for explaining exactly what happened. The "Shoe Size cannot be empty" message was a bug that could block profile edits even when you weren't touching that field. The good news: we've identified and fixed it, and the fix arrives in our next app update. After updating, swapping your first and last name (and any other profile changes) should work smoothly. Sorry for the hassle, and thanks for sticking with us! — The Main Event Team

App is slow

This app dosent work well it bugs a lot i’ve tried to reload my Fun card and I wasn’t allowing me to add a payment method.

shhshsnahBa

3 months ago

nothing works

app doesn’t work for booking at all

ShannonSoars

4 months ago

Don’t bother. Zero stars.

Why have an app when it doesn’t work? Pages jump before you can even create an account completely, spent over an hour with this trying to get everything to work properly. Waste of time.

Feefee214

5 months ago

Christmas Gift

We finally had a day we could take my grandchildren for a day of fun. We had purchased $50 gift cards and received a $10 reward card but it expired a month after Christmas. Not good when it involved kids and we were not told at time of purchase. I am really disappointed as my grandchildren love it. We went on 1/31/26 at around 1pm. We took the gift cards they received for Christmas and $10 was denied because we were told that it expired. When we bought the gift cards before Christmas we were not told they would expire so short a time after Christmas. Also when trying to get drinks the guy at the bar was horrible. Took our order and said he had to get them I. The back to make it. Then after 5-10 minutes comes back and asked what was ordered. Not a good experience all around. We have spent a lot of money in this establishment and at this point not looking to come back.

drharr

6 months ago

Christmas Gift

drharr

6 months ago

Response from developer

We want every guest leaving with a smile. Please tell us more about your visit so we can make it right at www.mainevent.com/contact-us

Not user friendly

Always have problems logging in and always end up not even messing with it. Thought I’d try again. It’s frustrating because I want to take advantage of all the promotions but haven’t been able to since we’ve been going for almost a year.

Aggravated Papa

a year ago

Bowling

High cost. $36 an hour for alley rental and then $4.95 to rent shoes. Bowling alley continually had problems which I had to go get help to resolve. We had to change alleys and had problems with that one also. I was told that they would give me additional time, which didn’t happen. I will never go there for anything again.

jodigirl59

a year ago

“Bugs” “Fixed”??? Where?

The same issues for the past few years, and the same generic response from the app developer for every single review stating the exact same issues. Although they continue to post “updates” to the app, NOTHING of importance to customers has been fixed, and not a thing that has been complained about for YEARS has changed. The app doesn’t work properly, cards can’t be reloaded, and bugs GALORE. Not the brightest app developers. If Main Event were smart, and cared about their customers, they’d have fired the current developers and hired competent ones. Customer Service actually matters, regardless what a company may think in this backwards world. Waiting for my generic response now…

345$765

a year ago

Response from developer

Thank you for taking the time to leave us a review! We're sorry to hear that you've been facing issues with our app, and we're glad you have brought it to our attention! Please email us at feedback@mainevent.com if you're still having the same issue so that we can take a further look into this and see what's going on.

Straight Trash

I have never had an issue with this app until recently. Now it keeps coming up with an error message. LOADCURRENTUSERERROR: Some required data is missing and cannot be located etc etc. you’d think a developer would have the brains to create AND maintain a working app. Especially when there are features not available on the website that are only available in the app. Fix your trash app!

boltsfan66

a year ago

Response from developer

Errors Abound

I love the idea of the app, but I’ve had nothing but errors since I created my account on it. The main issue I have is trying to load fun cards. I get multiple errors about the credit card not working - even though it worked for previous purchases so I know the details are correct and the credit card company isn’t blocking the purchase. Very frustrating.

Wumpnutt

a year ago

Response from developer

If I could give negative stars I would

If you plan on using the app to reload fun cards, don’t bother trying. It doesn’t recognize states for payment accounts, doesn’t allow you to type in more than one letter in the description box to send in a report ticket for app issues. Additionally, the food menu is a dead button, and if you try to set up reservations for activities, the app crashes. From a parents perspective, this app is truly a nightmare if you plan on having your teens go to a fun pass day. The app alone makes it not worth the aggravation it causes to go to the venue. Ruins the experience.

monkey18376452

a year ago

Response from developer

Outdated app

App is unstable. Fails cart checkout often. Have you re-enter all information each time you do a reservation, even your name.

$10 fee for making any reservation from app

Joe bob Joe is awsome