New but worse
Specifically, it doesn’t remember login details, so every time you open it you’re faced with a login needing 2FA via email which takes nearly a minute per try. This should remember the account and use on device biometrics to confirm upon open.
Then you also get notifications for “a new appointment note” which is never a new appointment or a note anyway. So each time someone in the hospital clicks on your appointment, you get to waste 5 minutes seeing if anything changed. Almost as bad as linked in notifications.
Response from developer
Thank you for your review and for your feedback regarding the updated log in process. This change has been implemented to ensure your health information remains secure. Please be assured that we value your suggestions and will consider them as part of future planning. Regarding your experience with appointment notifications, so that we can assist you, please call the Manage My Care Support Line on 1800 517 133 (contactable Mon-Fri, 7:30am-4:30pm) or submit a query via our contact form: https://www.health.wa.gov.au/About-us/Contact-us/Form
Notifications would be great
Response from developer
Thank you for your review. We are pleased to know that your experiences with Manage My Care have been positive. Re notifications, you should be receiving email notifications, as well as in-app notifications, when an appointment is booked or changed for your father. For support with this issue, please call the Manage My Care Support Line on 1800 517 133 (contactable Mon-Fri, 7:30am-4:30pm) or submit a query via our contact form: https://www.health.wa.gov.au/About-us/Contact-us/Form. We have also noted your suggestions for improvements and will consider these carefully. Kind regards, the Manage My Care team
Needs work
I go to app and there is no way to correlate the emails advising changes to what has changed.
Please fix this. The email advices are a waste of time.
As an extra, appointments are made by others. Please include a mechanism/contact details for who made the appointments and how to contact them.
There is reference to appointment letters. These are physical letters that sometimes do not arrive in time for the appointment.
Please ad facial recognition login where appropriate.
