Mr
Feedback
تطبيق سيء جداً جداً جداً
Bugs need to be fixed
Response from developer
Thank you for reaching out and bringing this concern to our attention. It sounds like there might be a restriction imposed from your Mobile Device Management (MDM) Server Console. Sometimes, admins enforce policies that restrict certain functionalities like taking screenshots within personal applications. We recommend contacting your admin first to verify if any such restrictions have been applied to your device. They should be able to assist you in checking and adjusting these settings if necessary. If it turns out there are no restrictions regarding screenshots on your device, please feel free to reach out to mdm-support@manageengine.com for further assistance. You can also request your IT admin to provide the device logs, which could help in diagnosing the issue more accurately. Thank you for your patience and cooperation in resolving this matter.
Stuck on enrolments page
Response from developer
Thank you for your feedback regarding the Enrolment Page. Currently, the Enrolment Page is not intended for self-enrolment, and this feature is not supported at the moment. Additionally, it's worth noting that the MEMDM App is designed to work seamlessly when distributed via Mobile Device Management (MDM). Rest assured, we are working on enabling this functionality in the near future. We appreciate your patience and understanding as we continue to enhance our application to better meet your needs.Please feel free to reach out to mdm-support@manageengine.com for further assistance.
Help me with this please
So my iphone got hacked thru my iCloud account being compromised and I have no idea anything about remotely managed and I saw you say something about my IT Admin who is that and how do I find out how to take it off and stop spying and taking my data and what not!?
Response from developer
Thank you for reaching out with your concerns. I want to assure you that ManageEngine MDM does not access private information without the user's knowledge. For our Mobile Device Management (MDM) solution to access certain functionalities, the device needs to be enrolled in MDM. Given that you mentioned not being aware of any IT Admin or Device Provider, it's important for us to confirm whether your device is enrolled in MDM. To assist you further and investigate this matter in detail, please contact us at mdm-support@manageengine.com. We apologize for any distress this situation may have caused you, and we appreciate your patience as we work together to resolve this issue and ensure the security of your device and data
Good
Bad update
Response from developer
We understand your frustration with the enrolment process. Typically, the enrolment page with URL and OTP is only displayed when the app is installed directly from the Apple AppStore. However, if the app is distributed from an MDM Server, it should directly get you in ManageEngine MDM page without displaying the enrolment page. If you're encountering the enrolment page despite not installing the app from the AppStore, it's possible that there's an issue with the installation process. In this case, please reach out to mdm-support@manageengine.com for further assistance. We apologize for any inconvenience this may have caused, and we appreciate your patience as we work to ensure a smoother enrolment experience for you.
Why can’t I erase it!!??
Response from developer
Hi Thundacag, we apologize for your inconvenience. ManageEngine MDM app is a mobile device management client application. The functionality of the app depends on the policies applied in your device by your organization's IT admin. If you require any further information, kindly write to mdm-support@manageengine.com with details about the issues you are currently facing. Thanks, The ManageEngine MDM team
Battery drain issue
Response from developer
Hello NPozza, We apologize for the inconvenience caused. ManageEngine MDM is an agent app for a mobile device management solution deployed by your organization and only your IT admin has control over the policies configured for your device. Although enabling Location Services is required for monitoring the device's location, Mobile Device Manager Plus provides settings that can reduce the battery consumption by fetching the device location only when it traverses over 500m. Kindly contact mdm-support@manageengine.com for more details, or request the IT admin to send the device logs.
Hard to enroll
Response from developer
Hello, We apologize for the inconvenience caused. Mobile Device Manager Plus offers multiple enrollment methods based on the level of management required. It offers admin driven and user driven enrollment methods. You can refer to this document(https://www.manageengine.com/mobile-device-management/help/enrollment/enroll_ios_devices.html ) for a list of enrollment methods available and the steps to enroll devices. For more details on the available enrollment methods, please contact mdm-support@manageengine.com.
Easy to use App for Location tracking !
Response from developer
We appreciate your feedback! It's great to hear that our app is empowering your company with real-time tracking of drivers and consignments, as well as streamlining the sharing of purchase order details on mobile devices without the need for email. Your insights are invaluable in helping us continuously enhance our app to better serve your business needs.
Great app for device management and security.
Further, app helps me to share the files securely and also helps to distribute and update the apps OTA.
Response from developer
Thank you for your invaluable feedback! We're glad our app is meeting your needs by efficiently tracking location history, ensuring secure file sharing, and facilitating seamless app distribution and updates OTA. Your insights are invaluable in helping us continuously enhance our app to better serve your business needs.
