Great Co.
My company has used McGriff for about 10 years and they have always been great! Fast service.
Easy to Use
I love being able to submit claims and check account balances from my phone. It would be great if gave option to save claim details for frequently used submissions. For instance I submit the same supplier and tax info for childcare reimbursement.
Easy to submit
Easy to suit claims.
Clunky app
Clunky app that will log you off on your phone every time you tab over to the photos or screenshots of the receipts you need information from. Very frustrating to use.
Service
Service has been very good
Never an easy process
My reimbursement always gets denied when I provide the correct information. Then when it doesn’t work I have to call to remediate
Customer service
Judy in customer service was so kind, patient and helpful. Great experience
Cannot leave the screen without signing out
I loathe using this app. You can’t leave the app to look up additional information for a claim without it immediately signing you out and having to start over. The forms are pretty easy to use but correcting information when you get pushback from a submission (which you will get on most Daycare spending submissions in my experience, no matter how many receipts you have) it doesn’t have easy ways to correct. I only use this when I absolutely have to for reimbursement.
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Easy to use
This app is very easy to use. I am able to upload receipts, reimburse myself, check balance etc.
Easy
Easy to use.
Barely functions
This app just glitches and logs you out every 5 seconds. They seriously need to get this app functioning better
Mid
I’m so thankful to be able to submit my claims with the app and not have to log into a computer. But there are a few things that could make the experience better. When submitting a claim, you have to enter a lot of numbers. If you have to switch to another app to look up the info, this app takes you all the way back to the beginning and clears all the data you’ve entered.
A couple of the items are not intuitive, like the date and the type of service. I get an error message almost every time I enter a claim saying that I didn’t enter the date. For some reason I never see it when I’m entering my data. There are a few more issues, but those are my biggest pain points.
Otherwise, it’s convenient and I’m thankful the app is an option.
A couple of the items are not intuitive, like the date and the type of service. I get an error message almost every time I enter a claim saying that I didn’t enter the date. For some reason I never see it when I’m entering my data. There are a few more issues, but those are my biggest pain points.
Otherwise, it’s convenient and I’m thankful the app is an option.
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User friendly
Mcgriff app is very easy to use. I appreciate that
Simply easy
I love the app for it’s easy to access and track.
Lies
Provide everything stated in letter they send and they deny and won’t let me talk to person who denies claim
App Restart Issue
While fine for the most part, there is this feature or quirk where if you swipe out of the app it completely resets everything like you just opened the app for the first time. This is incredibly frustrating when trying to reimburse myself and I have to reference invoices/documents on other apps and then I have to start all over. Similar apps do not have this issue/feature and it would be a great quality of life improvement if it were fixed.
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It’s ok
The layout and format hasn’t changed in years, it’s a bit antiquated. Just trying to look for basic information, like Transaction history, it’s not clear where it is. When filling g out a claim it’s not clear what they are asking for. Has much room for improvement.
Editing
Hard to go back and correct if you make a mistake. You have to start all over and cannot just edit
Yuck
The app is not much better than the customer service and the hoops you have to go through to get reimbursed make you want to just forget it altogether. You would think that it was someone else’s money I was accessing, not MY OWN that I am contributing myself!!
Very easy process
We have been using McGriff for years for our flexible benefits claims. All of their processes, including the occasionally necessary call to customer service, are easy and very customer oriented. We have never had any sort or negative experience while interacting with McGriff through the app or over the telephone.
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