Marugame Udon, USA User Reviews

Name: Marugame Udon, USA
Rating: 4.9 (2329 reviews)

Marugame Udon, USA

MARUGAME UDON USA, LLC

🌟 Lifestyle

🍔 Food & Drink

What users say

Summarized from real user reviews of Marugame Udon, USA. Based on 2.3K reviews and a 4.9/5 average, it highlights the 3 positives and 3 negatives reviewers mention most about this Food & Drink app.

Positive things

👍Friendly and helpful staff
🚀Efficient mobile ordering
🥤Delicious food and drinks

Negative things

🐛App crashes and force quits
🤔Confusing and frustrating reward program
🔑Requires credit card info for rewards

Top reviews

Most Recent Highest Rated Lowest Rated

buggy

app sucks, tried using the birthday reward and it just said it was unavailable, then disappeared. app is built like it’s straight out of 2000s

ScrewBB

a month ago

App crashing

App won’t open and just instantly crashes

Cool54474

a year ago

App crash after a recent update

I guess y’all offshored to India, too?

pajeetPajeet

a year ago

Force quits

The app hasn’t been able to open since mid august….

Loky0

a year ago

Used birthday promo today. Great food & service

Staff were friendly and welcoming. I ordered a cold Bk and a lady with blonde hair helped me redeem my birthday promo for a free tempura, she was immensely helpful. I also made small talk with the manager and we had a blast. Will come again soon!

UCR David

a year ago

Greatness

Marugame provides the freshest noodles and broth in the world

Jefewade

a year ago

Very confusing

I love their food but not their app, or should I say appS? There’s the “Marugame Udon USA” app, but it directed me to an app called “Thanx.” WHY? Today the Thanks app says it’s expiring and to “download new app.” I ended up back at the Marugame USA app!

RonOHono

a year ago

Gyudon Heaven

I love the Gyudon Rice Bowl. My only wish is that I had the option to add extra black pepper sauce. Other than that, it’s great.

KimmieeeeJay

a year ago

Best noodle place ever!!

This place is awesome. You should try it!!!
❤️❤️❤️❤️

Noodles are like poodles

a year ago

Do not get this app, scam

Love the noodles, but deleting this app. Really frustrating, worse rewards program I’ve ever encountered. This app has more cons than pros. 1) Points expires in 1 day. 2) can only upload 2 receipts per day. 3) must provide credit card even when balance is zero (when claiming a reward). 4) there is zero to no support.

IamAwakeNow

2 years ago

Cheap reward program

You create a reward program, why not make it exciting for your customers? It always feel pity to use this app to redeem rewards. Want a free tempura? Ok but the big chicken katsu is excluded. Want a second tempura? Ok but you have to wait 45 minutes. Really? Is it a reward or a punishment? What did you have in mind when investing your effort into creating this reward program?

pm.thanh

2 years ago

Login with existing account

Am i missing something? I dont see where I can log in with my existing account; the only login screen Im getting gives me a response “there is already an account associated with this number”

fscuderia23

2 years ago

Lol

No, I don’t want to place a mobile order and get $5 off of food poisoning.

Brodynotjenner

3 years ago

Reward timer. Really?

If we earn a reward why is there a timer?

Kairos__

3 years ago

Love this app!

I work in downtown and love the efficiency of this app . I can place my order and walk up to pick up my food at the outside window! Mahalo Marugame!👏👏👏

Kuulei78

3 years ago

Easy and quick

I’m so glad you have this app to order to go. It’s super easy and fast. This is my 2nd time ordering from the app. I always order the Vegan miso for me and husband and the veggie tempura. Thank you!!

chaneluver

3 years ago

Requires your credit card info to get the $5 off

Whack

FranklyJive

3 years ago

Response from developer

Thanks for providing this feedback. We completely understand your hesitation to link a card! We take security very seriously, and for that reason, have built our product so that we do not store your information anywhere in our system. When you link a card to the app, your card info is sent directly to Visa, MasterCard, etc. This is how you tell them to enroll you in our program. At no point do we ever see, know, or store your card number. This allows us to automatically detect transactions without adding any risk to you, and your card information never even touches our system.

Too many steps

Why do I need to reconfirm the credit card? I already put it the first. Time. Also just use Apple Pay.

Slide88$

3 years ago

Response from developer

Thank you for your feedback and for reaching out to us. We apologize for any inconvenience or frustration you may have experienced. We would be happy to help you resolve this issue. Please contact us directly at marugameudon@thanx.com.

Poor interface.

The interface is very bad. You have to upload your receipt every time to get rewards. Even when I scanned to use 2 of my rewards none of my past purchases show up. I have to take a pic of the receipt every time. Also why does the reward receipt need my credit card information? Makes no sense. I hope they correct this in the app. Make it easy for people to scan and get their pouts without having to take an extra step to ask for a receipt which isn’t always given. Then take a pic of the receipt and upload it.

Jensterrrrrr

3 years ago

Response from developer

Can’t use the $5

When ordering online the $5 won’t go thru and then disappears! So frustrating!

Tiffyany

3 years ago

Response from developer

Thank you for bringing this to our attention. We would love to resolve this matter for you. Please reach out to our support team directly at marugameudon@thanx.com for further assistance.