Rubbish
Pointless app.
Response from developer
Hi PraAm09, Thank you for your feedback, and we're really sorry to hear about your experience! From what you've described, it sounds as though you may have signed up in an area where we're still growing our coverage. When submitting an application to join Marvellous, we explain that if your application isn't accepted within 2 days, you're automatically added to our waitlist and will be notified as soon as a place becomes available in your area. As we're still expanding, waiting times can vary significantly depending on location, and unfortunately, we're not always able to give an exact timeframe for when a place will become available. We're also really sorry to hear you didn't receive a response to your email. We always respond to enquiries, so it's possible your message didn't reach us. We also have a customer support phone number available if you'd ever prefer to speak to a member of our team directly. We'd love the opportunity to look into your application and provide an update, so please do get back in touch with us. Warm wishes, The Marvellous Team
Good idea, can be improved
Areas for improvement:
-There is a flat fee of £30 for all Norlanders no matter the experience whether thats 2 years experience or 20 (except students due to graduate). -
-There are no penalties if a nanny cancels on you 2 hours before a booking but you pay a full price of your booking if you cancel 12 hours before.
-If you make a request 51 hours before your preferred time then you get no choice in a nanny and it gets allocated to you which is not ideal.
Response from developer
Hi Lewes223, Thank you for taking the time to share your feedback. We're pleased to hear you value the concept behind Marvellous and the reassurance of booking qualified, trusted childcare professionals. We did want to clarify a few points, as some of the information shared isn't quite accurate. Nanny Rates: £30 is our highest hourly rate, and only applies to the first hour of a daytime booking with a Fully Qualified Norland Nanny in London. Every subsequent hour is charged at a lower rate, and most of our rates, including evening rates with Norland Nannies, are well below £30 per hour and all in line with market rates. Our rates are set according to qualification level, rather than individual experience, to provide transparency and consistency for families and nannies, while avoiding the undercutting that can occur on other platforms. They're reviewed annually to ensure they remain competitive and are available to view on our website before joining and before making a booking. Cancellations: We take nanny cancellations very seriously. Nannies who cancel at short notice without a genuine reason, or who cancel repeatedly, can face consequences, including removal from the platform. Our 12-hour cancellation policy for families is equally important, as it protects nannies from losing income when they've committed their time to a booking. This is one of the ways we're able to attract and retain high-quality, professional nannies. Express Requests: These are designed for last-minute childcare (within 51 hours) and are confirmed on a first-come, first-served basis. This avoids nannies having to hold availability while waiting to hear whether they've been selected, potentially just hours before a booking, which could lead to cancellations. Families can still choose their preferred nanny qualification type or use our Rebook feature to request a nanny they've booked previously. For bookings made further in advance, families can review applicants and choose their preferred nanny. We're always looking for ways to improve Marvellous and genuinely appreciate feedback. We hope this helps explain the thinking behind our policies, which are designed to create a fair, reliable and sustainable service for both families and nannies. Warm wishes, The Marvellous Team
James
Wonderful App and brilliant service
Great app
Outstanding service from beginning to end
The whole process was seamless and there was help provided to ensure that my unique situation, coming from overseas, did not hinder the ability to use the platform and book excellent Nannies. The app functionality is personalised and the support using the app was outstanding.
The two Nannies we used were both professional, caring and conscientious. We could tell they had experience and training to a very high level. It provided a great sense of ease and enjoyment to our trip.
I highly recommend this app and we will use it again without any question or doubt.
App super glitchy
Response from developer
Hi Jules042, Thank you for taking the time to share your detailed feedback, we are really sorry you have found the app experience less than excellent. We are not aware of any specific issues related to photo upload or signup, but will double check these features before our next release. If you have time, we would really appreciate you contacting us via our support section in the app so that we can address any issue you have. Ella and the team are working really hard to make the nanny booking experience the best in the UK, we are always here to help. Thank you, Marvellous Team
