Cold foam bug
When ordering online, the app forces you to opt for cold foam. It does not let you submit your order with no cold foam.
Worst app
This is I think the worst app any fast food / coffee place has come out with. It’s needs some major improvements in fact I think the whole app needs a refresh. I would also love if you guys allowed the staff to scan the app so we can get points during in store purchases too.
Not
I’m still not able to order everything I want through the app or online.
There’s no option for turkey sausage, which is available at the stores. Still have not been able to pay using Apple Pay.
Very difficult to find items, takes a lot of clicks. Very unpolished app., clicking on their logo takes you to a broken DoorDash page.
The fact that its rating averages two stars says it all. It’s a shame to have such a great store with such a bad app. This just says they don’t care about their customers.
There’s no option for turkey sausage, which is available at the stores. Still have not been able to pay using Apple Pay.
Very difficult to find items, takes a lot of clicks. Very unpolished app., clicking on their logo takes you to a broken DoorDash page.
The fact that its rating averages two stars says it all. It’s a shame to have such a great store with such a bad app. This just says they don’t care about their customers.
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Coffee ready quick, too quick?
Coffee was ready within 5 min but a mint mocha coffee was ordered. My coffee is neither mint nor mocha. Did they even read the order that came in? I’d rather wait a couple extra minutes and have my coffee be the way I want it. I don’t want to pay an additional $1-2 for extra mint/mocha. Mary Lou’s coffee used to really be something, but recently it hasn’t been anything special at all. Don’t see myself visiting again any time soon
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Coffee perfect, app awful
When I order multiple coffees on the app, it doesn’t show the sizes to the employees. Inconvenient.
