Worst app
This is I think the worst app any fast food / coffee place has come out with. It’s needs some major improvements in fact I think the whole app needs a refresh. I would also love if you guys allowed the staff to scan the app so we can get points during in store purchases too.
Not
I’m still not able to order everything I want through the app or online.
There’s no option for turkey sausage, which is available at the stores. Still have not been able to pay using Apple Pay.
Very difficult to find items, takes a lot of clicks. Very unpolished app., clicking on their logo takes you to a broken DoorDash page.
The fact that its rating averages two stars says it all. It’s a shame to have such a great store with such a bad app. This just says they don’t care about their customers.
There’s no option for turkey sausage, which is available at the stores. Still have not been able to pay using Apple Pay.
Very difficult to find items, takes a lot of clicks. Very unpolished app., clicking on their logo takes you to a broken DoorDash page.
The fact that its rating averages two stars says it all. It’s a shame to have such a great store with such a bad app. This just says they don’t care about their customers.
Show more
Coffee ready quick, too quick?
Coffee was ready within 5 min but a mint mocha coffee was ordered. My coffee is neither mint nor mocha. Did they even read the order that came in? I’d rather wait a couple extra minutes and have my coffee be the way I want it. I don’t want to pay an additional $1-2 for extra mint/mocha. Mary Lou’s coffee used to really be something, but recently it hasn’t been anything special at all. Don’t see myself visiting again any time soon
Show more
Coffee perfect, app awful
When I order multiple coffees on the app, it doesn’t show the sizes to the employees. Inconvenient.
Web v App
Ordering from the web site should not be different where it has all the add ons V. the app where there are only a few. And when ordering inside the store. All ordering should be unified. I’ve had to order from the app and in store for the same day. and there should be comments on the web. Why is that an option if you trying to move the base to online if not than it should be scraped.
Show more
