Cancel
It gets a one star for not having the option to cancel on the app. You have to call to be put on hold. When they get back to you they try to sell you on everything but cancel your appointment.
Update the app with more features
Would be great to be able to see how many credits you have on account in the app and also the ability to reschedule or cancel appointments in the app.
Available Credits
The app could be improved. Please add a feature where you can see your available credits in the app. As a member, this would be a huge benefit and encourage me to schedule more appointments. Thanks.
Doesn’t work on iPad
I’m guessing there’s like one line of code that allows an app to reorient itself to Landscape from Portrait mode when the device is turned. It might be the most basic part of any app’s functionality. Yet Massage Envy cannot be bothered. Which says they don’t intend anyone to actually use their app. I won’t. I have a keyboard on my iPad and so any app that sticks in Portrait mode is nonfunctional. UPDATE: I just went to App Support and it opens ME’s webpage to book an appointment. So I clicked on Contact US at the bottom and it opens a blank/empty web page. I think this tells you everything about Massage Envy.
Show more
Never Same Day Appointments
They never have same day available. EVER. It’s like they don’t want to do last minute reservations. Doesn’t matter the club. They need mystery shoppers to call and try to book appointments.
Excellent
Excellent brief review:
Amazing massage experience! Professional therapist, perfect pressure, and a super relaxing atmosphere. Left feeling completely refreshed and tension-free. Highly recommend—will definitely be back!
Amazing massage experience! Professional therapist, perfect pressure, and a super relaxing atmosphere. Left feeling completely refreshed and tension-free. Highly recommend—will definitely be back!
Notifications
The application lacks the most common setting - notifications.
Recently, the app aggressively started promoting their services by letting users know that "there are appointments available this week". And the user cannot disable those notifications... The only option is to completely disable notifications on the iOS level.
Moreover, the most commonly used feature, to actually see how many appointments the user currently has, is missing from the app and the only way to find out this info is to call the location, which defeats the purpose of the app.
Sigh.
Recently, the app aggressively started promoting their services by letting users know that "there are appointments available this week". And the user cannot disable those notifications... The only option is to completely disable notifications on the iOS level.
Moreover, the most commonly used feature, to actually see how many appointments the user currently has, is missing from the app and the only way to find out this info is to call the location, which defeats the purpose of the app.
Sigh.
Show more
No option to cancel scheduled appointment?
I cannot believe they have removed the option to cancel a scheduled appointment when you can never get anyone on the phone, and maybe you get a response via text and maybe you don’t. What a horrible app expert for members!
No longer do much on the app
I can no longer see how many credits I have and I cannot cancel appointments. Main reason I chose this franchise was ease of making and managing appointments. I don’t have time during day to call places, so this membership might not be for me anymore
Horrible!!
Cannot create an account. It will not send an email to verify to create the account. I have tried contacting store and they are aware and no help. No way to contact any support or get help with app. Completely disappointed that I signed up for a membership and cannot book or manage my appointment or membership using this app. Never have I had such a horrible experience with no one willing to help. They just say “we know sorry there is nothing we can do.”
Show more
Payment History
Why can’t I see how many paid sessions I have banked. Would also like to have ability to gift a person online instead of having to contact my home franchise
Can schedule but can’t cancel the appointment!!
This app is not functional at all so you can make appointments but can cancel or reschedule! Please note, the point of an app is to make life easier!!
Meh
Good to book appointments… nothing else. Won’t even show you past appointments. The staff was the one who told me the app sucks but I still use it exclusively to book an appointment
Used to be ideal
Today, I’ve updated my app and now I cannot book an appointment. This app has been very successful at booking appointments for years. Now, it’s requiring RELIEF massage versus RELAXATION massage, and it’s stuck on Relief, despite no check mark. My sites have no availability for Relief massage. Why would the app creators invent a massage category without coordinating with the facilities, and help them create appropriate scheduling slots for new categories. Also, why specify this designation which limits appointment fulfillment? Most of all, why default to relief and make it impossible to switch? One ponders whether the sites have slots for Relaxation, either?
Show more
Too many steps
This app has way too many steps to see open availability. It would be so much easier to select “massage” as the service you want and then see all open time slots at any location and then customize it from there. This would make me book way more often. Also - add a last minute massage option for deciding to get a massage on the fly.
Show more
App should show account credits
Massage Envy is great, the app could be a much better experience. The user should be able to easily see how many credits are available for services.
Managing appts is frustrating
It’s horrendously frustrating that you can’t cancel appointments on the app for. Things happen, schedules change. I want to be able to book/rebook by myself!
Just Call! So frustrated with this stupid app
The only reason I’m even going to this place is bc I have a gift certificate. The app is awful , the car-salesman selling of memberships is annoying, the pricing(online/intro) is just ridiculous and losing time that you are paying for bc of “consult” is awful. They seriously need to review their business plan and customer service.
Show more
PLEASE ADD BANKED SESSIONS
PLEASE PLEASE PLEASE make the # of banked sessions visible on our account on the app. It is so frustrating that this is not transparent and you have to asked directly to find out.
Missing the mark
On the app you can book appointments, but you can’t see how many credits you have available. It would be good to also add the ability to suspend or cancel your subscription
