Managing appts is frustrating
It’s horrendously frustrating that you can’t cancel appointments on the app for. Things happen, schedules change. I want to be able to book/rebook by myself!
Just Call! So frustrated with this stupid app
The only reason I’m even going to this place is bc I have a gift certificate. The app is awful , the car-salesman selling of memberships is annoying, the pricing(online/intro) is just ridiculous and losing time that you are paying for bc of “consult” is awful. They seriously need to review their business plan and customer service.
Show more
PLEASE ADD BANKED SESSIONS
PLEASE PLEASE PLEASE make the # of banked sessions visible on our account on the app. It is so frustrating that this is not transparent and you have to asked directly to find out.
Missing the mark
On the app you can book appointments, but you can’t see how many credits you have available. It would be good to also add the ability to suspend or cancel your subscription
Your App is TERRIBLE
Here we are again…PLEASE, for the love of GOD, FIX YOUR PASSWORD STORAGE!! I mentioned this last review - I’m seriously about to cancel my membership over this amateur nonsense. Here’s the short amount of code to fix it!! It’s been beyond ridiculous for over a year.
let keychain = Keychain(service: "com.example.myapp")
try? keychain.set("MySecurePassword", key: "userPassword")
I use this app monthly to manage my appointments because I’m a PAYING MONTHLY MEMBER. Every…freaking…time I open the app my password needs to be re-set. Yes, I know how to store my password. Yes, I save it to my passwords. Yet, every TIME I open the app I have to reset my password. Figure it out. It’s not a hard problem to solve. It’s so annoying I’m on the verge of cancelling my membership. BTW - this is my third review.
let keychain = Keychain(service: "com.example.myapp")
try? keychain.set("MySecurePassword", key: "userPassword")
I use this app monthly to manage my appointments because I’m a PAYING MONTHLY MEMBER. Every…freaking…time I open the app my password needs to be re-set. Yes, I know how to store my password. Yes, I save it to my passwords. Yet, every TIME I open the app I have to reset my password. Figure it out. It’s not a hard problem to solve. It’s so annoying I’m on the verge of cancelling my membership. BTW - this is my third review.
Show more
Needs some updates
PLEASE update so you can cancel and rebook from the app and so you can see your points!! That's the only thing preventing 5 stars!
No membership data
Why bother having an app if it doesn’t provide basic data? I have a monthly membership and it doesn’t show how many massage visits I have used / earned and what my balance is.
They obviously paid someone a lot of $$ to develop this app, but didn’t include basic functions that members would need.
They obviously paid someone a lot of $$ to develop this app, but didn’t include basic functions that members would need.
Show more
Slow
Clunky and slow. One of the worst apps I’ve seen
App flow is terrible and you know it
My reservations have worked with this app about half the time. Somehow that is user error. Fair enough, but your staff admits it “happens all the time. You probably missed the last step”. I’m probably just too old to figure it out. But then I’m apparently too old to spend my money here. Your app and support lost you a client. Someone that provides service will gain it. Keep my credits- can’t use em anyway.
Show more
Update fail, logs out after every new appointment
Just updated to book several future massages. Newly updated app (June ‘26) logs you out after every confirmation. Have to log in again!
It’s booking ONLY
I love being a member but the app is awful! I wish the essentials were available to make the app more functional. Example a list of all of my providers and not just most recent and how many massages I have available to me, and reminders of your fav has an opening.
Option for a silent treatment
Please add an option to request a silent treatment.
Credits available
It is odd that we cannot see how the balance of our prepaid services
Work okay
They need to add the capability to see how many prepaid session I have. And be able to cancel appointments.
FKING SLOW AND TERRIBLE
App lags constantly, defaults to a zip code even after I’ve moved. Terrible interface.
Your App is TERRIBLE
I use this app monthly to manage my appointments because I’m a PAYING MONTHLY MEMBER. Every…freaking…time I open the app my password needs to be re-set. Yes, I know how to store my password. Yes, I save it to my passwords. Yet, every TIME I open the app I have to reset my password. Figure it out. It’s not a hard problem to solve. It’s so annoying I’m on the verge of cancelling my membership. BTW - this is my third review.
Show more
No current credit balance
No current credit balance
Not user friendly
This app is frustrating because you can’t filter your search to include providers who do hot stone. I have to go through the whole process of choosing a massage, and any ad-ons, like aromatherapy. Hot stones is never on the app as an option. I have to call the location to make my appointments due to this. There needs to be an option to choose hot stone therapy and then it should show me the available providers/dates available for this service. The app is not very user friendly. It needs an upgrade for customers to be able to build the services they want. THEN choose the therapists who do that type of modality.
Show more
Does not work
Unable to book appointments
Unable to submit
Tried to create an account and the submit button will not submit
