Bad UX
Not possible to insert the password from clipboard. Not possible to reach out the application assistance chat or any equivalent
Corporate
Good and efficient
السعودية
شكرا
LGW Seth
First use of the privilege. Had been warned I needed a QR code But system has changed. I booked ahead for 2 pax. And had confirmation by return. Showed that and all was well.
Mrs
Well done
Sin
Everything good except need to sign in every time when want use app
Excellent
Excellent
Travel support
Great app to have for travel
Awesome benefits
Awesome benefits
Unable to reset password
This app is having some bugs may be as i am unable to reset my password, been trying for past 1 week but when i enter my registration email ID then the 6 digit OTP never comes. What to do for login?
Review
Looks great and easy to use
Facilité et efficacité
L’utilisation est facile ,le service est professionnelle et on peut l’utiliser partout .
Don’t bother
It’s pretty useless. Still haven’t found a lounge in Europe or Asia that I can use.
Very bad
I cannot login using the Airport Experience old app, neither could create new credentials! The user interface prevents using the copy and paste function! 😡
Why?
So, I cannot copy my card number from the bank app to paste it here!!! How am I supposed to do it? Write it on a paper?! Come on!!!
Why?
So, I cannot copy my card number from the bank app to paste it here!!! How am I supposed to do it? Write it on a paper?! Come on!!!
Travel companion
Travel pass is like a Travel Companion, with you in your solo or group travels
Almost perfect
Great app and very useful for accessing airport lounges while traveling. But it would be even better with a French (France) language option.
Pointless, ineffective, disappointep
Sadly, not accepted even when you click to get the voucher and redeem it. At “Ya Esta” at Bogota Airport there is a poster that looks exactly the same as the app. The cashier insisted that it was not accepted. I politely asked him to use the voucher, we clicked to redeem it, and he scanned it and it didn’t work. He told me to use a visa pass instead. This was baffling because the icon of this Mastercard app is the exact picture of the displayed poster. Save 15.5%, didn’t happen!
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Just doesn’t work
Log in doesn’t work properly. Can log in on my phone sometimes but can’t on another device. Wonts end password resets. Basics are poor
Lounge facilities
Very easy and convenient Lounge Access
Complaints
You must remove this 1$ use criteria it is a headache for person traveling twice in a year if forgot to spend then I can’t use the service or you can swap 1$ at airport lounge to make easy for customer
