Unprofessional
I am extremely disappointed with how MasterClass handled my account and would not recommend the service based on my experience.
I signed up and paid $60 in good faith during the Labor Day promotion. I successfully used the app for approximately a week, so there was clearly an active account associated with my purchase. Then, suddenly, I was told that my account could not be located.
What followed was even more frustrating. Instead of someone investigating what happened to an account I had already paid for and been actively using, I received very little meaningful communication. Eventually, my $60 was simply refunded. There was no real explanation of how my account disappeared, no attempt to restore my access, and no meaningful follow-up.
What concerns me most is the outcome. I purchased the service during a promotion, that promotional purchase is now gone, and if I wanted to rejoin I would have to pay a higher price. I cannot say whether that was intentional, but from a customer perspective it is incredibly troubling.
After looking online, I also found other customer complaints involving MasterClass being unable to locate paid accounts or associated email addresses, along with numerous complaints about billing and customer service issues. That makes my experience even more concerning.
I paid for the service in good faith. I did not ask to cancel it. I wanted the account I purchased and had already been using. Instead, the company refunded me and effectively ended the relationship without ever adequately explaining what happened.
That is not a customer experience I am willing to repeat.
I signed up and paid $60 in good faith during the Labor Day promotion. I successfully used the app for approximately a week, so there was clearly an active account associated with my purchase. Then, suddenly, I was told that my account could not be located.
What followed was even more frustrating. Instead of someone investigating what happened to an account I had already paid for and been actively using, I received very little meaningful communication. Eventually, my $60 was simply refunded. There was no real explanation of how my account disappeared, no attempt to restore my access, and no meaningful follow-up.
What concerns me most is the outcome. I purchased the service during a promotion, that promotional purchase is now gone, and if I wanted to rejoin I would have to pay a higher price. I cannot say whether that was intentional, but from a customer perspective it is incredibly troubling.
After looking online, I also found other customer complaints involving MasterClass being unable to locate paid accounts or associated email addresses, along with numerous complaints about billing and customer service issues. That makes my experience even more concerning.
I paid for the service in good faith. I did not ask to cancel it. I wanted the account I purchased and had already been using. Instead, the company refunded me and effectively ended the relationship without ever adequately explaining what happened.
That is not a customer experience I am willing to repeat.
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Great classes - Support sucks though
If you go to sign up, I hope you don’t encounter any glitches. I had an issue where I made an account and paid and it launched me into the app but didn’t carry the information over so I had to sign up again and got double charged. When I went to their support team for help, I only had the option to chat with an AI bot. The only other option was through email. I wanted to get this resolved as quickly as possible and communicating through email is not preferred. The AI was no help so now I’ve had to file a claim with my bank. How annoying.
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Great content and excellent customer service
MasterClass has great content, but what impressed me most was their customer service. I had a complicated issue with subscription renewals from prior years, and their support team took the time to review the history and understand the situation. They were responsive, fair, and ultimately went above and beyond to resolve everything for me.
It’s refreshing to see a company willing to listen to its customers and make things right. This experience definitely increased my trust in MasterClass. Five stars!
It’s refreshing to see a company willing to listen to its customers and make things right. This experience definitely increased my trust in MasterClass. Five stars!
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Would not buy again
A little deceptive. The add offered a video that I was interested in. After purchase discovered that most the content that suited me had to be purchased separately. Kind of a bummer. But I’ll remain open minded perhaps some good will come from it.
Great Content
I love the variety of information available on the app and the content is awesome. The interface could use some work though so it’s a little more user friendly. Being able to track your progress would be one thing. It would also be great to organize your content so it’s easier to come back to. It can be a little overwhelming the way it’s currently structured.
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Content solid. App itself sucks!
Great content and diverse topics although they aren’t keeping it updated as much these days. Bigger issue is app itself. Download almost never works despite paying premium for it. Can’t clean out or remove things in library showing in progress even if don’t get rid off. Very clunky and poorly designed which is a shame as content is so good. Would not ever buy premium again.
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App is buggy
High level content but app is buggy. I emailed the support team.
Raj
This is the best e learning app! Soo many different topics and such good production quality.
Ken burns is 10/10 the rest struggles to live up to it
Ken burns is 10/10 the rest struggles to live up to it
Will renew the subscription without a warning
I forgot to cancel my subscription and months later (not a whole year, after an unexpected amount of time) I just received the invoice, and the amount was 4 times what I paid earlier. I asked for a refund and it was accepted, yet I’m still waiting for the refund to be effective. Hopefully it was not so difficult to ask, even if they try to offer half the refund with an access still live. I really hate this kind of schemes.
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Terribly useless
This app always makes me create duplicate accounts to pay double for the plus membership even though I already have the one. I will stop subscribing this app to save my meaningless time to login the app every time.
Cancellation
Cancellation is hidden and communication difficult and slow. Payments are made automatically at different amount from initial agreement. The quality is good, but bear in mind additional payments for some courses.
$$$$ bill you after canceling !
After canceling they bill you $180 on a Friday. Call your bank and dispute charges.
The app is terrible for screen mirroring
I try to mirror this to my tv and it never works right and I can’t control it from my phone
RIP OFF Unable to Cancel
I have tried everywhere to cancel my subscription, but they do not list it anywhere. They just charged my account for another year.
AVOID
They will charge you without any warning. In the app you can't even cancel subscription. The experience and app design to just take your money.
Charged twice and classes are garbage
Most of the classes are garbage that don’t teach you things you can’t find for free online. If you want to watch famous people talking this might be for you.
Waste of a lot of money.
Waste of a lot of money.
No substance
These classes are just for celebrity lovers. Don’t purchase if you’d actually like to learn a skill.
Master of none
Just a bunch of celebrities trying to earn a quick buck don’t waste your coin!
App is Majorly Flawed
The development team really needs to work on how it authenticates users. There is so much unnecessary friction built into the process. It’s easier to access a bank account than videos I’m entitled to due to my subscription payment. I will probably cancel my subscription simply due to how clunky the app is. I have to use a web browser to access my account right now.
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