Thieves
Every day I have to fight fraud in this evil world, and Masterclass just stole $350 from my bank account. I thought I was paying $10 monthly. I haven’t even watched 1 video yet in the 4-5 days I’ve signed up for. I checked my account this morning and I’ve been hoodwinked. I’m so tired of all the evil in this world. Especially when it’s disguised as education. I’m fighting this through my bank. So help me god
Show more
Membership scam
This company is such a scam. I canceled my account last year but because I didn’t remove my payment method they auto renewed me and charged me $180. On the same day I reached out to customer service for a refund but they refused. They acknowledged that my account had been cancelled but since my payment method was still there they wouldn’t give me my money back. I hardly used the account the few years I had it this whole thing is a waste of money.
Show more
Will auto renew despite canceling
Customer service is AI. I asked to not renew and it renewed anyway and charged me $200. Do not recommend.
Cost too steep from the start
Too high a monetary barrier of entry and commitment.
Avoid!!!!
The content is fine. The app is horrible on almost all fronts and good luck getting anyone to talk to you or answer email. Borderline scam if it weren’t for the legitimate speakers they have.
Great but
The content I’ve watched so far has been great. There is no way that I can find to send feedback about the app in the app. I would like a way to mark something as “I’m not interested please stop showing this to me because I don’t like having to wade through it every time I am looking for something new” or simply “not interested “ would suffice.
Show more
Overpriced and bland
Bland, general content that is well produced but no one really learning anything. Overpriced with non-existent customer support. They charged $300 without even warning that the renewal was due. Good luck getting anything from them: AI bots instead of real people
Unable to log in with Google for a week now
I have been unable to access the app for a week. Every time I try to sign in with my Google account, I get the message "Unable to log in – MasterClass was unable to log you in through Google. Please try again later."
I have tried repeatedly, on different days, and the error persists. I restarted my device, reinstalled the app, and confirmed that my internet connection works without issues, but nothing has helped.
This leaves me without access to a service I am entitled to use, with no explanation and no alternative. I ask the team to fix this bug urgently, as an authentication problem lasting a week is unacceptable.
I will gladly revise this review once a fix is released.
I have tried repeatedly, on different days, and the error persists. I restarted my device, reinstalled the app, and confirmed that my internet connection works without issues, but nothing has helped.
This leaves me without access to a service I am entitled to use, with no explanation and no alternative. I ask the team to fix this bug urgently, as an authentication problem lasting a week is unacceptable.
I will gladly revise this review once a fix is released.
Show more
App needs improvements
The classes are good. So I want to clarify that my review is all about the app. There are too many kinks when updating your list or removing downloading classes, and it makes things worse. A class I already completed would play again automatically. Funny that you have classes about this but don't put it into action.
Show more
Fraudulent and misleading
I purchased annual subscription on 8/31 and then cancelled my subscription in September since I did not want to auto-renew. The email TOLD me I can continue to access the content I paid for but one month later I can no longer access. Today, there was a screen in the app telling me I can renew my subscription at no additional cost. I pressed the button and immediately got charged $245! Fraudulent and misleading at every click!!!
Show more
Not worth the subscription
To pay $180 for something I could find on YouTube for free was disappointing. I was really expecting a greater number of topics and experts.
I got this as a gift and did not instead to use it after the disappointment. It auto renewed my account with no warning and charged my credit card. There is no refund for cancelled accounts (not even partial refunds). Not only that but deleting your account does not stop auto renewal. Make sure you read the fine print of every email because it’s a 1000 step process to get out of this subscription.
This product is not worth the money at all!!
I got this as a gift and did not instead to use it after the disappointment. It auto renewed my account with no warning and charged my credit card. There is no refund for cancelled accounts (not even partial refunds). Not only that but deleting your account does not stop auto renewal. Make sure you read the fine print of every email because it’s a 1000 step process to get out of this subscription.
This product is not worth the money at all!!
Show more
So much value
So much value packed into this app! I love that the classes get right to teaching you and showing you! No bait and switch, true valuable information and solutions from trusted figures in their genre. Just amazing!
Misleading
I understand it’s marketing but to advertise it as $10 a month then only allow annual payment is BS. How do you expect people who are “poorer” yet want to learn to pay for stuff like this. Highway robbery if you ask me!!
Scan
Sneaked into a renewal. Refused to refund. Kept telling me I need to give them code to refund from an email they sent that never arrived. Awful.
Unprofessional
I am extremely disappointed with how MasterClass handled my account and would not recommend the service based on my experience.
I signed up and paid $60 in good faith during the Labor Day promotion. I successfully used the app for approximately a week, so there was clearly an active account associated with my purchase. Then, suddenly, I was told that my account could not be located.
What followed was even more frustrating. Instead of someone investigating what happened to an account I had already paid for and been actively using, I received very little meaningful communication. Eventually, my $60 was simply refunded. There was no real explanation of how my account disappeared, no attempt to restore my access, and no meaningful follow-up.
What concerns me most is the outcome. I purchased the service during a promotion, that promotional purchase is now gone, and if I wanted to rejoin I would have to pay a higher price. I cannot say whether that was intentional, but from a customer perspective it is incredibly troubling.
After looking online, I also found other customer complaints involving MasterClass being unable to locate paid accounts or associated email addresses, along with numerous complaints about billing and customer service issues. That makes my experience even more concerning.
I paid for the service in good faith. I did not ask to cancel it. I wanted the account I purchased and had already been using. Instead, the company refunded me and effectively ended the relationship without ever adequately explaining what happened.
That is not a customer experience I am willing to repeat.
I signed up and paid $60 in good faith during the Labor Day promotion. I successfully used the app for approximately a week, so there was clearly an active account associated with my purchase. Then, suddenly, I was told that my account could not be located.
What followed was even more frustrating. Instead of someone investigating what happened to an account I had already paid for and been actively using, I received very little meaningful communication. Eventually, my $60 was simply refunded. There was no real explanation of how my account disappeared, no attempt to restore my access, and no meaningful follow-up.
What concerns me most is the outcome. I purchased the service during a promotion, that promotional purchase is now gone, and if I wanted to rejoin I would have to pay a higher price. I cannot say whether that was intentional, but from a customer perspective it is incredibly troubling.
After looking online, I also found other customer complaints involving MasterClass being unable to locate paid accounts or associated email addresses, along with numerous complaints about billing and customer service issues. That makes my experience even more concerning.
I paid for the service in good faith. I did not ask to cancel it. I wanted the account I purchased and had already been using. Instead, the company refunded me and effectively ended the relationship without ever adequately explaining what happened.
That is not a customer experience I am willing to repeat.
Show more
Great content - terrible app
There is great content here but the app is so user unfriendly, its such a shame. Pages get stuck, you cant download a whole class but need to do individual episodes, app is laggy, real shame, want to see more courses, just get discouraged to do so
Great classes - Support sucks though
If you go to sign up, I hope you don’t encounter any glitches. I had an issue where I made an account and paid and it launched me into the app but didn’t carry the information over so I had to sign up again and got double charged. When I went to their support team for help, I only had the option to chat with an AI bot. The only other option was through email. I wanted to get this resolved as quickly as possible and communicating through email is not preferred. The AI was no help so now I’ve had to file a claim with my bank. How annoying.
Show more
Great content and excellent customer service
MasterClass has great content, but what impressed me most was their customer service. I had a complicated issue with subscription renewals from prior years, and their support team took the time to review the history and understand the situation. They were responsive, fair, and ultimately went above and beyond to resolve everything for me.
It’s refreshing to see a company willing to listen to its customers and make things right. This experience definitely increased my trust in MasterClass. Five stars!
It’s refreshing to see a company willing to listen to its customers and make things right. This experience definitely increased my trust in MasterClass. Five stars!
Show more
Would not buy again
A little deceptive. The add offered a video that I was interested in. After purchase discovered that most the content that suited me had to be purchased separately. Kind of a bummer. But I’ll remain open minded perhaps some good will come from it.
Great Content
I love the variety of information available on the app and the content is awesome. The interface could use some work though so it’s a little more user friendly. Being able to track your progress would be one thing. It would also be great to organize your content so it’s easier to come back to. It can be a little overwhelming the way it’s currently structured.
Show more
