Awesome game! No support at all. Don’t spend!
We cannot see or use those trophies to get the packs we were supposed to be able to because the World Cup shop and options to spent the trophies for player cards is closed in game. We were supposed to have most of today to do that according to the endgame timers I saw before they were all taken down and the shop closed.
In fact, the album portion of the menu is still up I am running for when we complete the national portions of it but the trophies that get awarded are not usable or accessible.
The other problem is you do not respond or communicate with your players in any way as I have sent a few (2) emails on this already to no response.
Even if you have just abandoned this game, you still need to reply to legitimate questions from all your customers, including those who spend on the game and have questions about why their purchases are no longer usable in game otherwise Apple becomes our only recourse.
Pointless
Response from developer
Fair points, and the crashes especially aren't good enough. A stronger squad losing to a weaker one shouldn't feel random, so that feedback's going to the team, along with your note on pack pricing and daily Coins. None of it's where we want it. If the crashing keeps hitting you, send your device model to hello@matchday.com and we'll dig in.
Can’t login since the update this morning on any device
Crashin
Response from developer
The prompt to tap Squad locking up on you is a bug we're chasing down, and I get why that's a one-star. Sorry it's blocking you cold. Send your device model to hello@matchday.com so we can get you back in.
Can’t play the game
Response from developer
Glad the core's fun, sorry the finger prompt is trapping you on a screen with nothing to tap. That one's on us and the team's on it. That photo you took would actually help a lot, send it to hello@matchday.com with your device model and we'll dig in.
The game is unplayable
Response from developer
Being told to press something the game then won't let you press, yeah, that's genuinely annoying and not how it should work. It's a bug on our end. Ping hello@matchday.com with your device model and we'll help get you past it.
Macht Spaß
Response from developer
Danke dir, das bedeutet uns viel. Sich schnell ein starkes Team aufzubauen ist genau das Gefühl, das wir treffen wollen, deshalb freut uns das riesig. Viel Spaß beim Aufstieg durch die Ligen.
O automático não é automático
Um jogo que se diz automático
E a gente tem que ficar jogando durante as partidas
Fake news
Moi et toi
Stealing money
Response from developer
Coins that never landed even though the money left your bank is exactly what support digs into, and sorry you've been left chasing it. If your first email went unanswered, send another to hello@matchday.com with your receipt and the account name you play under, and someone can track down where those coins ended up.
Won't load
Response from developer
Stuck on the loading screen right after downloading is a rotten first five minutes, and not how it should go. Send your device model and OS version to hello@matchday.com so we can work out what's hanging the load. A restart on a strong wifi connection clears it for some players in the meantime. Sorry it's kept you from even getting in.
fun game
Fun but a few major issues…
The goals leaderboard for gold rush is also a bit flawed… if you have x5 on the matches you get 5 times the rewards for 5 times as much stamina, but not 5 times the goals. So now we’re back to playing single rewards and stamina matches.
Lastly, the events don’t work. I have zero progress on the stars even though I have thousands by now, and when I won first in the last event no awards were given. There is zero payout. Lowered my review.
Lädt nicht
Response from developer
Im Ladescreen hängenzubleiben, bevor du überhaupt reinkommst, ist ein mieser erster Eindruck. Dem würden wir gern nachgehen. Könntest du uns an hello@matchday.com dein Gerätemodell und deine iOS-Version schicken? Damit hat das Team genau das, was es braucht, um herauszufinden, warum es bei dir beim Laden hängt. Wir würden dich gern wirklich spielen sehen.
how
Response from developer
Losing to a lower-rated side that somehow buries every chance, then getting your own denied, that doesn't feel fair and we get why it's frustrating. The team's looking hard at match balance so results track the squads more closely. The gem grind for packs is fair feedback too, and earn rates are on the list we're reviewing. Thanks for sticking with it through 15 rough games.
Games not working properly
Response from developer
That stuck hand pointer after a match (frozen, nothing to tap) is a real bug, not you. Restarting every single time would wear on anyone. If you can mail hello@matchday.com with your device model, that gives us a thread to pull on where it's hanging. Glad the rest of it's landing for you in the meantime.
Love the update
Response from developer
Building out the squad is the whole heart of Matchday, so it's class hearing that's landing for you. And you nailed it, patience pays off here. cheers.
Slick and refreshing
Response from developer
Finally hearing someone vibe with a football game that isn't all the usual meta picks, love that. Build the squad your way. cheers.
3D Card Gameplay please
Response from developer
3D gameplay and a tactics system, fun asks. Noting them, can't say what makes the cut, but it's good fuel. Cheers for taking the time to spell it out.
Creative
Response from developer
Penalty kicks and shootouts keeping the pace fast, glad those quick moments are hitting. That's exactly the chaos we're after. cheers.