I’ve just updated yesterday and now another update
Can you pls get your act together? Updates after updates! This is just to buy prepaid mobile hours, not to invest my retirement funds!
Response from developer
Hi Stan999999999999, thanks for reaching out! I understand it feels frustrating to see another update right after yesterday’s. These updates are meant to improve performance and security, and we truly appreciate your patience. - Sam
Kanapa tida boleh kemas kini ne suda 1 minggu x boleh kemas kini
Tolong lh mhu tupap pun x dapat
IDD call
I bought 50 minutes for IDD calls with $10, but before I even reached 50 minutes, it said it was already used up and I couldn’t make calls anymore. That’s really inconvenient for me. But I have no choice.still using M1
Response from developer
Hi Rachel Htet, thank you for getting in touch. We’re sorry for the inconvenience experienced. For Maxx plan assistance, kindly call 1693 and select option 2. Our team is available daily between 9am and 9pm - Sam
Not working on iPad.
This app is not working on iPad. Can’t receive OTP on iPad, hence not able to login. Support not available on email, online bot can’t provide solution.
Will terminate before the next billing month.
Will terminate before the next billing month.
M1 is good but app UI isn’t
5G is great even on mrt and indoor, but give the app a glow up.
Poor physical customer service point!
There is only 1 Maxx service Center at Jurong point. This is ridiculous. Pls allow all M1 shop to service Maxx line.
Connection
Still need to improve
Singapore
Worst people ever
Response from developer
Hi ZZ1949, we are sorry you feel this way. Should you have any concern related to your Maxx plan, feel free to reach our Maxx Team at 1693 and press option 2 for Maxx. Our team is available daily from 9am to 9pm to assist you! Thank you - Sam
Ridiculous
The sequence on activating new esim was wrong, which i did find it absurd for them to say first remove your esim on your old device when the correct one should be them advising you to get a new esim first. I KNOW esim can be used only once, what i didn’t know and was careless of was I DIDNT KNOW requesting for esim cannot be done via app and i had to call in, welcome to 2000. What was worse was that u had to sign up for a new line, a new number so you can call in, then they told me you need to have another number for verification cause they cant call you on this number, omg. Please step up your game.
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Paymen
Why can't I pay with Apple Pay?
Very good
Data is very
Sim is very good using internet nice
All good
Simple n easy
Topup can be doing by self , n or messy , easy to learn .
Fake Marketing for Non-Singpass Holder.
Be careful with the eKYC scam. You can only activate eSIM using singpass. The program said we can activate using our EP card as an alternative for not using singpass. After purchasing it only I found that EP is not supported and we must use singpass to activate.
Called support and he was very irresponsible for making a refund for this scam. Now I can only let the payment go to waste.
Nice marketing by the way, I’m sure I’m not the first victim. You can take the money, I’m quitting.
Called support and he was very irresponsible for making a refund for this scam. Now I can only let the payment go to waste.
Nice marketing by the way, I’m sure I’m not the first victim. You can take the money, I’m quitting.
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eKYC not working - can’t register
If you’re newly arrived in SG and considering Maxx, look elsewhere. Their eKYC is not working so you can’t physically scan your ID. And you can’t register for Singpass without an SG phone number. And you need a local phone number to call Maxx for help. No whatsapp/online chat. So you’re stuck, and have already paid for the plan you bought with no option to register & activate the eSIM.
Please FIX your EKYC!!!!!!!!!
Please FIX your EKYC!!!!!!!!!
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Comments
is a very good and useful application but maybe should update more new languages
The app has only one small bug
It doesn’t work at all
Please allow email login/verification for app
eSIM registration was simple, easy and fuss-free. However the issue came when SMS OTP was required for the Maxx app. My eSIM was used as a dataSIM in a tablet = unable to receive SMS = cannot login Maxx app. Please consider allowing email login or verification for the Maxx app. Thank you!
Max no data.
brought e-sim while in China, MaXx worked for about 8rd then stopped. ccouldnt reinstall or any support frm Max you get what you pay
Just Ported Over from Giga
The porting over was trouble less and fast enough , about 1.5 day. What attracted me is the plan covers Malaysia as well. The coverage in Sg however not as good as my previous telco. Sitting in my own home toilet, already disruptive and not consistent signals. In Malaysia surprisingly not too bad. Its partner is Celcom. Many times in MY experience bought prepaid Celcom Digi cards also no good. This Maxx Celcom Digi partnership seems to have str n her and better arrangement. So far not as worse as you get the local prepaid cards. App wise not much comment except there should be at least a good bot to handle customer enquiries!
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