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StarHub App

StarHub App

by StarHub Ltd

155 ratings
104 reviews
🔧 Utilities
🌟 Lifestyle
Free

Details

Released
November 10, 2011
Updated
June 30, 2026

Developer

StarHub Ltd
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❓4 answered
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About

Easily manage all your StarHub services, discover new deals, and shop for mobile, broadband, and entertainment plans. Pay bills, monitor data, and get support 24/7.

✓Discover new deals
✓Manage mobile plans
✓Shop broadband and entertainment
✓View and pay bills
✓Subscribe to add-ons
✓24/7 virtual assistant support
Show original description

What users say about StarHub App

Reviews of StarHub App are mostly negative: the Utilities app is rated 3.0/5 from 155 App Store ratings. What users like most: easy bill payment functionality (when working), data usage tracking and monitoring. Top complaints: app crashes and fails to launch frequently, extremely slow loading times and performance. Summarized from real user reviews.

Positive things

  • 💳Easy bill payment functionality (when working)
  • 📊Data usage tracking and monitoring
  • ⚡Simple and straightforward interface (in earlier versions)
  • 🔐Account management capabilities

Negative things

  • 🐛App crashes and fails to launch frequently
  • ⏱️Extremely slow loading times and performance
  • 🔄Endless loops during payment and verification processes
  • 📱Poor app stability and reliability
  • 🎯Cluttered interface with excessive advertisements
  • 🚫Non-functional navigation buttons and links
  • ❌Broken identity verification system for tourists
  • 🔐Security concerns with clipboard data access
  • 💰Payment processing failures and loops
  • 🌐Web-based interfaces instead of native functionality
  • 📵App won't open or launch at all
  • 🔄Resets when leaving app for authentication codes
  • ⚠️Misleading data usage information
  • 🎪Intrusive pop-ups blocking core functionality
  • 🛑No support for modern payment methods (Apple Pay)
  • 👤Unable to remove saved payment methods
  • 🌍Poor performance when used overseas
See all reviews

What's New in StarHub App

7.25.8

June 30, 2026

Version 7.25.8 Your feedback has shaped the new StarHub App! Dive into a more personalised all-in-one experience. We’ve made it all about you, ensuring a smoother and more connected journey. Discover the enhancements and stay effortlessly in touch.

More

User reviews

Most RecentHighest RatedLowest Rated

Unstable

How can a leading telco build such an unstable app!
YYsgwak

Technical problem for login

Your app has serious problems in startup right now. It’s stuck at welcome page. My device is iPhone, whose IOS is at the latest version.
SSilenceeagle

The app does not function

It hangs on open
Cccckow

Rubbish

The app does not work. It can’t even get into the login page. Shame on Singapore
ASAshamed sigh

Does it even open!

Half decent app when it actually launches. The once in 30 tries when it actually launches the app. Pathetic.
Bbuaya00
See 99 more reviews

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User experience

🐞

Reported Bugs

21 issues

App fails to launch - stuck on loading animation

Bug

OTP authentication repeatedly fails

Bug

Payment process resets when leaving app for authentication

Bug

Identity verification crashes during document upload

Bug

Navigation buttons unresponsive or non-functional

Bug

App crashes when logged in

Bug

Links not working after app updates

Bug

Data usage display inaccurate or missing

Bug

Billing information not displaying

Bug

App becomes unstable after updates

Bug

Login takes excessive time (up to 1 minute)

Bug

eSIM email confirmation not received

Bug

Tourist eSIM verification links broken or require Singpass

Bug

App resets when switching between screens

Bug

Ad pop-ups prevent access to payment OTP

Bug

Black screen or unresponsive interface

Bug

Incompatibility with iPhone 6 Plus resolution

Bug

Address input validation errors

Bug

E-payment system loses page state

Bug

Redemption page slow to load

Bug

Backend maintenance during business hours

Bug
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Requested Features

12 requests

Apple Pay and modern payment method support

Feature

Dark mode option

Feature

iPad app version

Feature

Ability to remove saved credit cards

Feature

Data upsize usage tracking

Feature

Call minutes monitoring

Feature

Better international roaming management

Feature

Improved overseas app performance

Feature

Alternative payment methods (7-Eleven, website)

Feature

Better account status visibility

Feature

Streamlined eSIM verification process for tourists

Feature

Native app design instead of web-based interfaces

Feature

FAQ

What can I do with the StarHub app?

The StarHub app allows you to manage your StarHub services, discover new deals, and shop for mobile, broadband, and entertainment offerings. You can also activate and manage mobile plans, view data allowance, add roaming packs, change entertainment passes, view and pay bills, and subscribe to add-ons.

Is the StarHub app free to use?

Yes, the StarHub app is free to download and use. There are no charges for managing your services or browsing deals within the app itself.

How can I get support through the StarHub app?

You can get 24/7 support from a virtual assistant directly within the StarHub app. This allows you to ask questions and get assistance with your services anytime.

What kind of services can I manage?

You can manage a wide range of StarHub services including mobile plans, broadband, and entertainment offerings. This includes viewing data allowance, adding roaming packs, subscribing to TV+ passes, and managing add-ons like cybersecurity suites.