Does it even open!
Half decent app when it actually launches. The once in 30 tries when it actually launches the app. Pathetic.
Unreliable app and roaming service
The app sometimes just won’t load. This is frustrating. And international roaming is unreliable. It’s frustrating to pay for roaming that doesn’t work even in developed European countries. I’m switching to Singtel as soon as my contract is up.
Don't waste your time!
StarHub’s tourist eSIM was an absolute nightmare from start to finish. I bought it when I arrived in Singapore so I could have reliable internet, and it failed at every single step.
I paid for the plan, activated it on their website (as required for tourist SIMs), installed the eSIM exactly as instructed — and got nothing. No signal. No service. Just problems.
Customer support instructions told me to download the app, but the app didn’t even recognise my purchase and kept pushing me to buy another eSIM. That’s especially ridiculous because tourists can’t even purchase eSIMs through the app — only through the website. It sends you in an endless loop with no solution.
The app itself is badly designed. Sometimes it sends an authentication code by email, but the moment you leave the app to check your email, the app resets and dumps you back to the home screen. Then you have to start the whole process again. Over and over.
After all that time, effort, and frustration, the eSIM still just showed “No Signal”.
I wasted money, time, and energy trying to make this work while travelling — the exact situation where you need things to be simple and reliable. My advice: stay away from StarHub tourist SIMs at all costs. There are far better and more reliable options out there.
I paid for the plan, activated it on their website (as required for tourist SIMs), installed the eSIM exactly as instructed — and got nothing. No signal. No service. Just problems.
Customer support instructions told me to download the app, but the app didn’t even recognise my purchase and kept pushing me to buy another eSIM. That’s especially ridiculous because tourists can’t even purchase eSIMs through the app — only through the website. It sends you in an endless loop with no solution.
The app itself is badly designed. Sometimes it sends an authentication code by email, but the moment you leave the app to check your email, the app resets and dumps you back to the home screen. Then you have to start the whole process again. Over and over.
After all that time, effort, and frustration, the eSIM still just showed “No Signal”.
I wasted money, time, and energy trying to make this work while travelling — the exact situation where you need things to be simple and reliable. My advice: stay away from StarHub tourist SIMs at all costs. There are far better and more reliable options out there.
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Can’t make payment
When completing a card payment on their “review payment” page, after you move to your banking app to authenticate the payment and come back to the StarHub app to complete the payment, StarHub restarts the whole process again instead of completing the payment because you’ve left the app. Total failure!
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Broken app
Error when trying to add credit card payment. Error and unable to show historical transactions. Rubbish app.
