Wow mazzola
It took almost 6 months for my card to come in and they send me money for how long it took and then I find out after they said it was activated it’s not it’s a pain in the butt if u most likely wanna go through this get the app ig
Why I’m starting to not like MAZOOLA
So when I get money, sometimes it stays but a lot of the time it just takes all my money, but then gives it back like a long period from them. It’s money that I earned and when I do chores and my mom accepts it and it says it should already be in my wallet it’s not till like three days later but it keeps taking my money and is getting on my nerves because I can’t buy what I want because I don’t have any money because it takes it and then gives it a while after
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Skechers points for janet kingston
How many points do I have with Skechers
App is crap
Saw the app reviewed on a mom’s blog site. Downloaded & set it up, took forever & continuously wound freeze & time out on itself. Attempted a transfer for my child, had to try several times before it showed as ‘verified’, and the funds were still not in my child’s wallet a day later. Total crap.
Been Looking For An App Like This
This is one of the safest debit cards I’ve seen for kids. With the rise of online purchases and micro transactions for video games, Mazoola gives me a peace of mind.
I love it and so do my kids!
This app is just what we needed. It’s super quick and easy to get set up and has all of the parental controls that I was looking for. Thank you!
10/10 recommend this app!
My family has been using this app for over a year and we love it! It's been amazing to see our kids learn about finances. They love the allowance for chores (this is a game changer) and we love that our kids are protected from being tracked. If you want to teach your kids about finances and make sure they are spending wisely and safe....this is the app for you!
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Parental Control with minimal stress!
Mazoola is not only very easy to set up, their features are incredible and are not difficult to use! I wish I had this years ago. What a wonderful tool for families! ☺️
Really great to teach kids financial responsibility
Everything is digital these days, so setting up an online debit card for my kid is a really great way for them to learn how to save & spend. I’m able to set up different chores, give allowances, & even give them little “bonuses” when they help out with other tasks. It’s perfect for teaching them that they can earn money through hard work. I love that i can reward them with something & set specific stores they can spend at, if i wanted to (though i really don’t like to limit things like that). They can even donate to different charities through the app, which i love! This is 100% the type of app i wish i’d had when i was growing up. I’m glad my kids can start learning this responsibility from such a young age & i’ve recommended Mazoola to my friends who have young kids as well.
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Love this app
Really loving the functionality of this app! I’ve been looking for a tool that teaches kids about saving money and this is perfect. The privacy is unmatched which is great for families concerned about keeping their kids safe.
Perfect, kids love it!
This app gives the kids the financial freedom they want while allowing me to help educate them on how to manage money. Financial literacy is evading our youth. As I work to educate our younger generations on how to manage money the gaps in the educational systems become painfully obvious! Thank you Mazoola for providing a platform to set our kids up for financial success in life!
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Just what our kids need
technology is becoming extremely hard to keep up with nowadays, and combined with both increased consumerism and advancing technology, navigating this modern world is no easy task… let alone teaching younger generations how to manage it successfully. this app is a great way to introduce the necessary skills needed in navigating the modern world of finances and technology.
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Game changer - highly recommend!
Fantastic app that help parents to monitor children’s spending. Friendly user!
Overall a good app
The devs have tremendously improved the app, it now runs smoothly. It still needs some fixes, but overall it has been great
Stuck at the QR Code
The QR code doesn’t link to anything on the browser. Just stagnant.
Too buggy to use
I tried unsuccessfully to open an account. After talking to customer service it finally worked for 1st child. Then I couldn’t open an account for a third child. Customer service had no good answer and said they would get back to me. They never did. I then tried to log back in, my password was correct, but could not log back in. I tried resetting the password, but of course could still not log in. I am permenantly locked out probably because of some other glitch, I’m just glad I don’t have any money in the account yet, because it would probably be gone or perhaps “disappear” from the account.
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Authentication is broken
Something is definitely broken. The Login fails every time. I have reset my password several times and made sure I typed it in perfectly.
Response from developer
ChairForceOne - We are very sorry you experienced a login issue. It is possible your account got locked. As a financial product, our security protocols automatically lock an account after a number of failed login attempts. Once locked, we ask the user to email our customer support to unlock the account. To protect against phishing, we do not send out locked account emails. If the account is locked, resetting the password does not work. Please send support@mazoola.co an email to unlock your account.
Stole my money basically!!!
Update- I have received a response from customer service finally since posting the review and emailing several times and finally received a reply that my refund is finally being processed. I closed the account June 18th and do not feel that I was unreasonable in the concern that it took so long to get my money back. I waited way longer than 7-10 business days before I started questioning why I had not received the refund to my checking account. Glad this has been taken care of thank you.
I opened this account for my son to give him a small allowance and be able to let him have a place to keep money when he gets it from family for special occasions. I have no idea how it takes soooo long for them to put the money into the Mazoola account after they draft it from your checking but it takes a full week!! So basically my money is held hostage by whoever runs this app. Also didn’t realize you only get a virtual card to do online transactions not a physical debit card, so my son couldn’t make any purchases in a physical store. I decided to go with another app that paid a small fee monthly because money could be loaded immediately to the account so I’m emergencies I would have a way to get him money instantly. I close this account on June 18,2021 and as of today July 9 I still haven’t received the initial deposit back! Emailed customer service several times with only an automated response saying I would get a personal reply in 24 hours. DONT USE THIS APP customer service is non-existent and since the account is closed I guess they will not respond to me anymore. I will dispute the charge with my bank to get the money back I guess and show them the cancel email saying I would get my $50 back but it hasn’t went into my account yet and no replies to my request for assistance from customer service. I just want my $50 back!!!
I opened this account for my son to give him a small allowance and be able to let him have a place to keep money when he gets it from family for special occasions. I have no idea how it takes soooo long for them to put the money into the Mazoola account after they draft it from your checking but it takes a full week!! So basically my money is held hostage by whoever runs this app. Also didn’t realize you only get a virtual card to do online transactions not a physical debit card, so my son couldn’t make any purchases in a physical store. I decided to go with another app that paid a small fee monthly because money could be loaded immediately to the account so I’m emergencies I would have a way to get him money instantly. I close this account on June 18,2021 and as of today July 9 I still haven’t received the initial deposit back! Emailed customer service several times with only an automated response saying I would get a personal reply in 24 hours. DONT USE THIS APP customer service is non-existent and since the account is closed I guess they will not respond to me anymore. I will dispute the charge with my bank to get the money back I guess and show them the cancel email saying I would get my $50 back but it hasn’t went into my account yet and no replies to my request for assistance from customer service. I just want my $50 back!!!
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Response from developer
AmandaD0813, We are very sorry Mazoola did not meet your expectations and you did not receive a higher level of customer support. It does take 3-5 business days for funds to reach the Mazoola account. It is also possible that one will see it removed from the funding bank before it is available in the Mazoola account. This funding methodology is done to protect users from account takeovers and fraudulent transfers. The funds are transferred to our banking partner Evolve Bank & Trust, an FDIC insure bank. All funds are managed by Evolve Bank & Trust. Mazoola is a virtual only debit card and can be used by Apple Pay and Google Pay for in-store/physical purchases. Can you please check your bank again? Funds are returned to user's funding bank upon request. It can sometimes take longer than the 7-10 days as indicated on the the email due to holidays. We do our best to try and respond to emails within 24 hours. It is possible some emails require longer response time. Please let us know if you do not receive your $50 back by within the next day or two. Mazoola Customer Support
Great idea, poor execution
I wanted to like this, but unfortunately it is just not ready for prime time. The app is full of bugs. For example:
1. Could not save a picture of my child’s saving goal
2. Scheduled transfer did not activate on scheduled date
3. Could not save allowance settings (would revert after saving)
4. Could not save recurring scheduled transfer (would revert to incorrect settings)
After I struggled with the app for a while, I gave up on it. But here’s the worst thing: you can transfer money in from your bank via ACH, but you can’t transfer out!! I eventually got the funds out by spending on the virtual debit card, which was less than ideal.
I’ll give Jassby a go, which will hopefully be better (and I’ll transfer in a smaller amount to begin with!).
1. Could not save a picture of my child’s saving goal
2. Scheduled transfer did not activate on scheduled date
3. Could not save allowance settings (would revert after saving)
4. Could not save recurring scheduled transfer (would revert to incorrect settings)
After I struggled with the app for a while, I gave up on it. But here’s the worst thing: you can transfer money in from your bank via ACH, but you can’t transfer out!! I eventually got the funds out by spending on the virtual debit card, which was less than ideal.
I’ll give Jassby a go, which will hopefully be better (and I’ll transfer in a smaller amount to begin with!).
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Limited options
The app works great and it easy to add money to your child’s account. But there are limited options on retailers, like it only lists Amazon Teen, which is ages 13-17, not Amazon, and I got this for my 11 year old to shop on Amazon, so I’m not sure how they can do that. I also can’t add another parent with their own bank account. So not ideal for divorced parents
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