mBoB department
Since the latest update, the banking app now requires a SIM card to operate. This was not an issue before the update.
I understand the importance of security, but forcing customers to have a SIM card in the device just to access their banking is very inconvenient. Not everyone keeps a SIM in their phone, especially when travelling or using Wi-Fi-only devices.
Please reconsider this requirement or provide an alternative verification method. The update has made the app much less convenient to use.
I understand the importance of security, but forcing customers to have a SIM card in the device just to access their banking is very inconvenient. Not everyone keeps a SIM in their phone, especially when travelling or using Wi-Fi-only devices.
Please reconsider this requirement or provide an alternative verification method. The update has made the app much less convenient to use.
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Time outs
Could upgrade on functions and time outs, its really horrible
Needs more feature
This app should have a feature where users can receive otp via there email since it’s more convenient for Bhutanese living abroad. Very hard to register for mbob. Need to make the process much easier
App development
- No option to contact the bank through the app
- Statement request takes longer time
- “statement sent to email” is never received 😡😡😡
- feedback to the bank must be within the app for review and update purposes.
- Statement request takes longer time
- “statement sent to email” is never received 😡😡😡
- feedback to the bank must be within the app for review and update purposes.
Lack of services
This is one of the worst app and people working there doesn’t know what they are doing? I could not transfer any money to this account. Doesn’t deserve one star.
