Lack of services
This is one of the worst app and people working there doesn’t know what they are doing? I could not transfer any money to this account. Doesn’t deserve one star.
Funny
Very very low services given by mbob team. Every time i call customer service, they always make tones of excuses
No customers service
Customer service or help option is limited
Mr.
M pin reset should use email id so that it’s more accessible and easy to use from outside the country. Still poor service
Fix the buggg
Very inconvenient while we try to transfer money from main account to our re account. Has been the same issue since last year. I don’t know if it’s the location or the app but this needs to fixedddd!!!
App Update
After a recent update of the app,I could not open as it is redirecting to update again and again
🤑
🤑💰🤑
Poor customer service
Poor customer service. Device updates and email updates are impossible. I have never seen anywhere asking for device updates. Do not recommend as it ditches you when you need the most. Too procedural and time consuming to get your details updated. Finally you land up not using the particular banking services.
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Garbage
Not good as any other bank It keep on giving trouble I have to pay my help hand and the system seems like screwed up again. Get it fix or get over it!!
App icon badge
Kuzu Zangpo la, its been so long that I couldn’t get rid of the app icon badge number.. it keeps on getting add on and I tried every possible ways to check the notifications, reinstalling the app, but it stays the same. Is this only happening to me or the app needs to fix the bug.
Thank you
Thank you
Poor customer service
I’m residing abroad and have contacted with bob in multiple ways however they say they are busy and leave between conversation. Their WhatsApp number is of no use, it’s been a week and no response at all
Suggestion
The customers will happy if there is options for user profile with all our details there. In developed countries, everything is set from profile in the app. Whereas, in this app we have a such a lengthy procedure to to get our forgotten TPin
Mitigation
It would be great if you could migrate sending OTP in the app rather than sending it to the phone or email address. Instances on loss of money through mobile numbers could be reduced that way.
Getting OTP in the app could enhance security.
Getting OTP in the app could enhance security.
Worse app
I found this app is very worsen. Previous was very convenient one. This one is so long steps. I recommend not to update the apps.
BOBit
BOBit service is completely horrible.
Changing personal details
Would really appreciate if could change our own personal detail in the app itself.
Poor service delivery
I don’t understand when the world is moving upward , why BOB choose to go backward . BoB is one of finest and established financial institution in Bhutan and yet accessibility of services are still in 1980’s. Example MBOB should have now feature which allows account holders to access Bank statement as desired . Not only restricted to 3 months . Time to provide online services like any other financial institution in the world .
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Bhutanese citizen
It's embarrassing to have a banking app that glitches and malfunctions as much as this one
Useless app ever
There should be way to contact customer service via app.
Option to change user
Users should be able to erase/change userID from app and log into a different account instead of having to uninstall and reinstall everything the user wants to log in using a different mBOB account.
Useful for business owners with own savings account plus business current account looking to carry out personal vs business transactions.
Useful for business owners with own savings account plus business current account looking to carry out personal vs business transactions.
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