WORTHLESS
Impossible to set up. Cant find router it says when setting right next to it. Lowest rated protection on the market. Better off without it
Cannot find router
The app cannot find my router, period. Stupid worthless app
Doesn’t work with Arris Modem (model NVG468MQ)
Will not connect to my modem. Was following an Arris modem video published by Arris. It suggested using the app by this name.
Doesn't work
This app doesn't work anymore and hasnt been updated/bug fixes in over a year. Initially I cpuld log in and manage devices, parental controls, etc. All of a sudden I can't log in to see or manage devices, even after several resets of the modem/ router. This app does not work!
Doesn’t work
The app doesn’t even work. They quit updating the app as OS upgrades occurred. I have a router advertising this app, but I can’t even connect to set up parental controls…
Totally worthless - ZERO stars is too many!
This app is TERRIBLE. It must have been written by monkeys. It doesn’t provide any meaningful options. For example, I cannot block specific URLs, only broad categories (which it doesn’t always classify correctly). It asks me to identify devices, but doesn’t provide MAC addresses, so identifying the devices is virtually impossible. It also seems to “remember” each devices IP address, which leads to numerous duplicate devices. Right now it thinks there are 158 devices on my network, with about 20 identified only as “Computer”. Seriously? This app is pathetic.
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Horrible
Doesn’t keep track of device after you hunt them down and rename them...doesn’t name them by the device nor tell you their MAC address so you have to use other methods of figuring out which iPad or iPhone you are seeing. I hate the router too...forcing me to use this app and locking me out of the parental controls obviously installed on the router but greyed out permanently. Don’t buy Arris and don’t get this app....useless
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Annoying app
Does not allow more than two devices to connect to the router pls let at least 2
Connect
Connect
Worst app ever
Now safari won’t work. Can only assume it’s due to this app. Even tried deleting and no good.
Not Useful
This doesn’t do anything for me that the Arris App doesn’t do. Parental Controls may work j suppose, but I don’t need them.
Garbage
Does not work
Cannot block individual sites like on other Arris devices
The concept is good and for someone with little computer knowledge it’s helpful, but sometimes who knows computers and ways to block IP’s and sites this app isn’t useful and is more of a hindrance to the router. Limiting me to block all types of a site not just specific ones. Frustrating they should advance features to block certain sites on my router not just a category.
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You’ve been scammed by Arris and Macafee
Despite numerous complaints Arris and Macafee have still not fixed the Spp and continue to their false advertising.
Can’t find the Arris modem/ router
After installing the Arris modem / router combo and installing Surfboard Manager, I got to the recommended last step....Mcafee. And the app can’t find the router. A note in the App Store description says supports IOS 11. I’m on IOS 13. What a hassle. C’mon developers.....
Updating this review. Tried it again, and the app was able to find the router and my network devices. I successfully completed the app installation but the app doesn’t do anything. It’s just wants to tell you that the network isn’t secure and you need to install Mcafee software......and eventually bill you for It. Ugh. I deleted the app.
Updating this review. Tried it again, and the app was able to find the router and my network devices. I successfully completed the app installation but the app doesn’t do anything. It’s just wants to tell you that the network isn’t secure and you need to install Mcafee software......and eventually bill you for It. Ugh. I deleted the app.
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Horrible.
My brand new Arris has McAfee on the front saying it for Secure Home but when it looks for a Secure Home router it doesn’t find it. The modem/router is up and running, but not McAfee!!
Crappy app
This used to work great when I bought my router but after the app was updated it is not able to connect to the router.
Very confusing app
After I bought Artis surfboard I downloaded mcfee secure home internet app through arris app for purpose of using parental controls, after download I enter user name and password it’s not let me sign in instead I get this massage you did’t have internet access while arris app is working with my internet, very complicated up.
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Useless
Firmware from Arris upgraded my router so I can’t use built in parental controls. They display a recommendation to use Mcafee Secure Home Internet which doesn’t work. The issue is, Arris said they ‘recommend’ which leaves you to believe you have an option, which you don’t. Parental controls is greyed out. It is a huge waste of time.
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Can’t connect
This is not working at all
Can’t even get it setup
This product might be good. IF it could actually work properly.
Connected to the router via phone (it’s how I’m submitting this review), yet surprisingly, app refuses to find the router. Gets to that point in setup and claims it cannot find the router
Worthless pile of garbage
Connected to the router via phone (it’s how I’m submitting this review), yet surprisingly, app refuses to find the router. Gets to that point in setup and claims it cannot find the router
Worthless pile of garbage
