Do not use this application.
I've paid the lifetime for Mcc. Now they are focusing on the crew lounge application. They said they do not shut down the server BUT THEY DO NO LONGER UPDATE. I FEEL RIPPED OFF. Also, I never use a crew lounge application. Who knows if they will change to another one? I'm willing to share this situation with the airline pilots. Look luck to your business.
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Response from developer
Dear Ndkskwndndj, mccPILOTLOG is the legacy app that started in 2009. We have indeed stopped updating as of 2019, but the app continues to run. Depending on the time of purchase, you have paid around 0,5 USD per month. We believe this is not a rip off but a fair pricing. Furthermore, you can take advantage of our grandfathering offer to migrate your license from the legacy app to the new CrewLounge platform, and join 85K crew members.
Absolute Crap
I’m a mellow guy and it really takes a bit to get me upset but this app is garbage. Honestly the support team is in Vietnam and once they do get back to you days later, they do not answer the question or provide any solution. I once spent over 10 days emailing them just to get a sync going. Not ONCE have I even had a seamless sync with my airline, always error message after error message. Then the software was not compatible with Mac OS, then crew lounge came out but the process of switching over was a nightmare. Now, nothing syncs, getting in touch with support is a absolute nightmare, and I broke down this week and forked out the money for Log Ten Pro. LTP support emailed me back 10 minutes later, they offered to take all of my CSV files and import them for me. Just Grade A awesomeness. Honestly, as a career pilot, using this program for my logbook was easily one of the top 10 worst decisions I’ve made in my life. It is just an absolute horror of a company and for what, to save some money. The money savings is absolutely not worth the headache and stress from MCC. I literally cannot recommend enough that you etch your hours in stone with a chisel before using this logbook.
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Response from developer
Dear 999Capt, the Vietnam office is responsible for cloud development, not for support. Customer support is our top priority and we regret that you had a bad experience with us. We were unable to meet your expectations. We are drawing lessons from this to improve our services. Fly safe! #mccpilotlog
Sham company
After paying for a lifetime subscription on the old software, they turn around and switch to a new logbook called crew lounge. They informed me that I’d have to pay another 113 euro to continue on the new supported software. They then they quit supporting the old software and basically torpedoed being able to continue using it.
Don’t give these guys a dime. It’s not like the old software was very good to start with. It’s buggy and rarely functions properly. I’m sure crew lounge is garbage also
Don’t give these guys a dime. It’s not like the old software was very good to start with. It’s buggy and rarely functions properly. I’m sure crew lounge is garbage also
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Mcc not focused on the core product.
After ten days of emails regarding an input of total time from old logs, I am still at the starting point. Mcc removed the link for uploading ExCell files (.csv). This created an issue for this user and it seems they have decided to forever about it. I learned that some of the operations are in Vietnam and some in the Philippines. Boasting 24/7 service this is problematic because right away for the US they are already a day ahead. They always take at least 2 days to answer. So with English being the Official aviation language, it would follow that communication is the issue. The software is not intuitively easy to use. And while it offers features for almost any commercial pilot, making this work to provide simple log totals is overall very complicated. No platform can do everything for everybody. Now they call their suite “Crew Lounge”. That is one place where virtually nothing gets done. And it seems their software fits that narrative.
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Response from developer
Dear Pilot! We have offices in Asia and Europe and work 24/7. We work as hard as we can to support our customers as soon as possible. We reply to most tickets within 48 hours. #Crewlounge
Dissatisfied
So I pay the money, only for them to say they’re changing it and not supporting my version.
They kindly offered me the chance to pay again however, and continue paying via subscription. Please F%*!off MccPilotLog.
MccPilotLog is clunky and had me searching through their manual a few times for stuff that should have been presented a little better.
Syncing wasn’t reliable too, though, that may have been due to company server. I never could get my planned schedule to sync with my iPad or iPhone.
Every time the program started on my PC, it would list various run-time errors.
Can’t recommend.
I do hope they leave a nice response below. A cheery little note offering me another “ticket number” would make my day.
They kindly offered me the chance to pay again however, and continue paying via subscription. Please F%*!off MccPilotLog.
MccPilotLog is clunky and had me searching through their manual a few times for stuff that should have been presented a little better.
Syncing wasn’t reliable too, though, that may have been due to company server. I never could get my planned schedule to sync with my iPad or iPhone.
Every time the program started on my PC, it would list various run-time errors.
Can’t recommend.
I do hope they leave a nice response below. A cheery little note offering me another “ticket number” would make my day.
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