Mco User Reviews

Name: Mco-opCash
Rating: 4.51321 (530 reviews)

Mco-opCash

THE CO-OPERATIVE BANK OF KENYA LIMITED

💼 Business

💰 Finance

What users say

Summarized from real user reviews of Mco. Based on 530 reviews and a 4.5/5 average, it highlights the 5 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

🚀Fast and efficient app
🔒Secure authentication
👍User-friendly interface
💡Innovative features
🌍Useful for international users

Negative things

🐛Frequent app crashes and bugs
⚠️Update issues causing login problems
🕰️Slow loading times
🤖Unreliable customer support

Top reviews

Most Recent Highest Rated Lowest Rated

Logging inn

The app is useless you can’t login,,keep asking to update .please fix it or just leave the way it was

Evertruth

a year ago

Response from developer

Hello. We have a challenge on IOS, however our team is working on it. Meanwhile, please use the USSD or web link https://retail-onlinebanking.co-opbank.co.ke/iportalweb/iRetail@1 to access the services. Thank you. ^RG

Messed update

Update isn’t allowing you to login despite updating. It keeps telling you to update and when you opt to do it later, it hangs.

Mac-B

a year ago

Response from developer

Can’t login

When I open the app I get an update alert, after clicking update now it takes me to App Store but I get the open button. If I open again and click update later and enter the pin, I get a please wait that’s indefinite.

Nje_natra

a year ago

Response from developer

Freezing

The update messed up the app on IOS. Keeps asking for you to update despite downloading the update. Can’t even allow you to login whatsoever.

SEREBELIOT

a year ago

Response from developer

Bad

Poor

Mureiii

a year ago

Update problems

None

Ni-colo

a year ago

Response from developer

Useless

Don’t waste your time absolutely useless app

Pduta12

a year ago

Horrible

One star cause I can’t give zero. Using this app abroad will send you to a mental institution. The customer care with their “ visit our nearest branch” excuses - with no remorse is frustrating. Make it easy for us to talk to a person online. Stop asking us to visit nearest branches - when you have none here.
Am frustrated to the bone

Nnana254

a year ago

Useless app

This is the most useless app. How can a whole commercial bank be so lethargic with a simple thing as maintaining an app that is supposed to serve its customers.

Clovocolombo

a year ago

App Not working

App not working and transaction can’t be processed via app and *667# it’s frustrating

Member Coop Bank Kenya

2 years ago

Not working after update

The application doesn’t load past the login page after the new update. And you’re forced to update it.

1234Okibo

2 years ago

Fix authentication

The app has been timing out since yesterday preventing login

mukirimeeme

2 years ago

Customer

Worst app ever !! Hardly ever works .

WaitheraN

3 years ago

Slow app

App keeps on crashing. Something needs to be done

Nairobi254

3 years ago

Not working

Anyone else having an issue with the app. I was using the app well until last week when it showed that my version of the application is no longer supported. I have updated to the latest version and it still shows the same issue.

PsalmsMJ

3 years ago

Updated Version not working

The updated version(June 2023) is not working on my iphone. After I uninstall and install the new version, it still shows the message that the app needs to be updated.

JayCjessCJay

3 years ago

The upgrade pop up keeps blocking the app usage

The update app pop up keeps showing up and it’s blocking the app usage even if someone has already updated the app and is on the new version. Very bad user experience

mukirimeeme

3 years ago

Not working.

Not working and it’s just poorly developed app.

Mugikam

3 years ago

Please check the app is not updating

The app is not updating

Elijah qeun

3 years ago

Elementary bug issue

There’s an issue when on the payment options page and you need to go back to the home page, there’s no home button or back button on the mobile app. The Customer service does not respond to questions or requests in the mobile mail box.
Just updated the new version and when I try to open it keeps saying that I need to update to the new version.
Why doesn’t Coop hire a professional software company that will fix bugs before releasing a final product?

Another Frustrated Kenya