Absolute fraud
More than 2hh waiting time for a chat, hotline completely useless. Shameless way of working.
Chat with a doctor is kind of a joke
Waiting more than 60 minutes you cannot do anything else on your phone as it is not running in background. When finally you are patient enough but doctor asks you for taking photo, you are not able to come back to the chat. Session is not available anymore. This is making jokes from sick people!
Terrible service
The service is very bad. I made an appointment to the dental scaling, and application had only one free slot in Polmedico Medicover Katowice. I tried to find the location of this Polmedico Medicover Clinic, but google search didn’t find anything relevant.
Then I called to the Medicover info HotLine to ask about the address, and they sent me to the Polmed centre at Dąbrówka 10, of course it was wrong clinic.
Then I went to the nearest Medicover centre at Chorzowska, and they sent me to the Medicover Stomatologia at Żelazna street.
At Żelazna nobody knew about my appointment. They just told me that I should go to the Studio Ortodoncji Cyfrowej at Francuska 182. This clinic website doesn’t have any information about Polmed or Medicover services. Google maps also doesn’t show nothing with “Polmedico Katowice”.
I disappointed by service level and very angry about this situation and my wasted time and missing procedure.
Please, add an address of the clinic in the appointment information and to the facilities list.
Then I called to the Medicover info HotLine to ask about the address, and they sent me to the Polmed centre at Dąbrówka 10, of course it was wrong clinic.
Then I went to the nearest Medicover centre at Chorzowska, and they sent me to the Medicover Stomatologia at Żelazna street.
At Żelazna nobody knew about my appointment. They just told me that I should go to the Studio Ortodoncji Cyfrowej at Francuska 182. This clinic website doesn’t have any information about Polmed or Medicover services. Google maps also doesn’t show nothing with “Polmedico Katowice”.
I disappointed by service level and very angry about this situation and my wasted time and missing procedure.
Please, add an address of the clinic in the appointment information and to the facilities list.
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Bad insurance/Worse doctors
Appointments are for 1 months after at least if y use with insurance. Doctors are trying to pass to next one , spending less time.
Waste of time trying to use app for booking
Company uses tiered access to visits, with reception and phone having priority over apps. Most of the time no slots are left for app, and answer is “you need to call”
