Absolute fraud
More than 2hh waiting time for a chat, hotline completely useless. Shameless way of working.
Chat with a doctor is kind of a joke
Waiting more than 60 minutes you cannot do anything else on your phone as it is not running in background. When finally you are patient enough but doctor asks you for taking photo, you are not able to come back to the chat. Session is not available anymore. This is making jokes from sick people!
Terrible service
The service is very bad. I made an appointment to the dental scaling, and application had only one free slot in Polmedico Medicover Katowice. I tried to find the location of this Polmedico Medicover Clinic, but google search didn’t find anything relevant.
Then I called to the Medicover info HotLine to ask about the address, and they sent me to the Polmed centre at Dąbrówka 10, of course it was wrong clinic.
Then I went to the nearest Medicover centre at Chorzowska, and they sent me to the Medicover Stomatologia at Żelazna street.
At Żelazna nobody knew about my appointment. They just told me that I should go to the Studio Ortodoncji Cyfrowej at Francuska 182. This clinic website doesn’t have any information about Polmed or Medicover services. Google maps also doesn’t show nothing with “Polmedico Katowice”.
I disappointed by service level and very angry about this situation and my wasted time and missing procedure.
Please, add an address of the clinic in the appointment information and to the facilities list.
Then I called to the Medicover info HotLine to ask about the address, and they sent me to the Polmed centre at Dąbrówka 10, of course it was wrong clinic.
Then I went to the nearest Medicover centre at Chorzowska, and they sent me to the Medicover Stomatologia at Żelazna street.
At Żelazna nobody knew about my appointment. They just told me that I should go to the Studio Ortodoncji Cyfrowej at Francuska 182. This clinic website doesn’t have any information about Polmed or Medicover services. Google maps also doesn’t show nothing with “Polmedico Katowice”.
I disappointed by service level and very angry about this situation and my wasted time and missing procedure.
Please, add an address of the clinic in the appointment information and to the facilities list.
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Bad insurance/Worse doctors
Appointments are for 1 months after at least if y use with insurance. Doctors are trying to pass to next one , spending less time.
Waste of time trying to use app for booking
Company uses tiered access to visits, with reception and phone having priority over apps. Most of the time no slots are left for app, and answer is “you need to call”
Online Chat Errors
When adding a new photo to the chat it ends the visit automatically and you need to wait for new one again
Iphone only app instead of universal
The old iPad app was great. Now it’s iPhone-only, and using it on iPad feels broken. Please bring back proper iPad support.
Poufne dane są za łatwo dostępne
Dane tj. np. PESEL nie powinny być tak łatwo dostępne i widoczne od razu w ustawieniach konta.
Takie dane powinny zostać odkrywane po potwierdzeniu tożsamości, hasłem Face ID lub uzupełnieniem inną daną klienta.
Takie dane powinny zostać odkrywane po potwierdzeniu tożsamości, hasłem Face ID lub uzupełnieniem inną daną klienta.
Worst chat you can imagine
This is the most frustrating app I have used this year!
The concept of the app is amazing, but the chat with Doctor feature is completely underdeveloped:
- Waiting time is 75 mins, but if you use any other app in the meantime it will disconnect the session - all history is lost
- if you are in the chat and want to look outside the app to find attachment for the results - again you get logged out
- anything else you do outside the app= log out and no option to return to chat
This is freaking outrageous- just lost 3 times 70 minutes on the app
The concept of the app is amazing, but the chat with Doctor feature is completely underdeveloped:
- Waiting time is 75 mins, but if you use any other app in the meantime it will disconnect the session - all history is lost
- if you are in the chat and want to look outside the app to find attachment for the results - again you get logged out
- anything else you do outside the app= log out and no option to return to chat
This is freaking outrageous- just lost 3 times 70 minutes on the app
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Bring the functions from the previous app
Its not suitable for iPads, as the old app used to be. Also, the chats are getting constantly closed.
New version download problems
I am not able to update the app and also I cannot operate the app without the update. Something is wrong
Baaaad
This app with this „medical help” doesn’t work , do not buy anything from them, find better privet medical services
Bugged
The app adds all my appointments to my calendar everytime I open it. I end up with 20 copies of one appointment in my calendar. I cannot reschedule a visit to another location. I cannot exclude specialists from searches. When confirming arrival to an appointment, the app freezes. And so on, and so on. It functions, but barely. I was expecting something more.
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Chat with the doctor is broken
Every time the app is put in background the chat with a doctor looses connection.
Waited for an hour for a chat and got logged out from the app while was getting the document to send (5 seconds)
Waited for an hour for a chat and got logged out from the app while was getting the document to send (5 seconds)
Chat with a doctor is bolted on
Chat with a doctor feature doesn’t work: pressing back ends the chat; switching to another app can interrupt it and end the chat.
Problem with calendar
Every time when I’m log in to the app, every scheduled visit is adding to my calendar again and again. Now I have more than 10 same visits in my calendar. I had to block access to calendar in app settings.
Rescheduling nightmare
Rescheduling a visit is a terrible experience. I get it that you don’t want people to book unlimited visits and I’m all for it but why do is have to first cancel my visit only to be able to try scheduling a new one, this way I may lose both. There should be an option to cancel the current visit and reschedule to a better suited slot in one go. Please have that implemented
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Ridiculous
I was logged out in the middle of teleconsultation. The application couldn’t connect me again, the teleconsultation became unavailable and I was left in the middle of consultation with no diagnosis. The hotline was helpless and Medicover left me with no medical advice whatsoever. BTW. The chat itself is totally off, the keyboard takes the whole screen so one cannot read what is written (on Pro Max phone with small font!).
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the application is not customer oriented
There is no exact address of the clinic provided during the appointment booking. Every time, I have to search for it on Google, and once I even had to call the hotline just to find it. It’s really your responsibility to make sure clients can easily reach you. Imagine how many people might have confused the location and simply didn’t show up!
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Drops you out from the chat room
I need to wait for around 70 minutes for a doctor in a chat room and can’t open any other apps for more than 2 mins. Otherwise it disconnects and you have to enter a new room and wait 70 minutes more.
