Really bad UX/UI
They released a new version of the app a year ago, and this version is worse than the previous one in every way. The interface has become much more confusing, it’s unclear where anything is. Sometimes I literally can’t use the app because I need several minutes just to figure out where things are.
cannot open x-ray or any kind of test results
several weeks i cannot open pdf documents with results of the tests. got an error.
English version not recommended
The English translation option is very limited and the app often says “technical maintenance in progress” and I can’t access anything.
When it works, it’s convenient, but it’s unreliable. It often comes up that there’s no English translation available in the app (for example, the section that lists information about insurance coverage options has no English option. Yes, you can translate it on your own, but a reliable translation should be provided). There’s often a discrepancy in what the app shows the cost of a service will be versus the real cost in the doctor’s office (sometimes it applies my insurance coverage, sometimes not).
When it works, it’s convenient, but it’s unreliable. It often comes up that there’s no English translation available in the app (for example, the section that lists information about insurance coverage options has no English option. Yes, you can translate it on your own, but a reliable translation should be provided). There’s often a discrepancy in what the app shows the cost of a service will be versus the real cost in the doctor’s office (sometimes it applies my insurance coverage, sometimes not).
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Response from developer
Thank you for sharing your feedback. Your observations are very valuable. We also encourage you to send any detailed suggestions or examples to opinie@luxmed.pl.
Can be better
Regarding the app(availability of the services and possible dates to schedule them is a separate dramatic subject),it’s been enough time to add dark mode to the app, whenever You’re opening it in dark envoirement it can be used as a flashlight. Also it will be better to add general limit to the files so user can upload one file up to 40MB instead adding 5 up to 8MB (you need to edit the summaries from any medical treatment and upload them one by one, not mentioning that sometimes You’re not able to add all files due to limitation).
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Mostly for the Polish
Only limited functionality is available in English, in broken English, that is.
Overall, it’s been rather a terrible user experience using this app.
The actual clinics themselves are not very well organised, and some staff is not very polite.
Overall, it’s been rather a terrible user experience using this app.
The actual clinics themselves are not very well organised, and some staff is not very polite.
Response from developer
Thank you for your feedback. We're sorry to read about your experience with the app and our services. If you're willing, please share more details at opinie@luxmed.pl.
