Really bad UX/UI
They released a new version of the app a year ago, and this version is worse than the previous one in every way. The interface has become much more confusing, it’s unclear where anything is. Sometimes I literally can’t use the app because I need several minutes just to figure out where things are.
cannot open x-ray or any kind of test results
several weeks i cannot open pdf documents with results of the tests. got an error.
English version not recommended
The English translation option is very limited and the app often says “technical maintenance in progress” and I can’t access anything.
When it works, it’s convenient, but it’s unreliable. It often comes up that there’s no English translation available in the app (for example, the section that lists information about insurance coverage options has no English option. Yes, you can translate it on your own, but a reliable translation should be provided). There’s often a discrepancy in what the app shows the cost of a service will be versus the real cost in the doctor’s office (sometimes it applies my insurance coverage, sometimes not).
When it works, it’s convenient, but it’s unreliable. It often comes up that there’s no English translation available in the app (for example, the section that lists information about insurance coverage options has no English option. Yes, you can translate it on your own, but a reliable translation should be provided). There’s often a discrepancy in what the app shows the cost of a service will be versus the real cost in the doctor’s office (sometimes it applies my insurance coverage, sometimes not).
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Response from developer
Thank you for sharing your feedback. Your observations are very valuable. We also encourage you to send any detailed suggestions or examples to opinie@luxmed.pl.
Can be better
Regarding the app(availability of the services and possible dates to schedule them is a separate dramatic subject),it’s been enough time to add dark mode to the app, whenever You’re opening it in dark envoirement it can be used as a flashlight. Also it will be better to add general limit to the files so user can upload one file up to 40MB instead adding 5 up to 8MB (you need to edit the summaries from any medical treatment and upload them one by one, not mentioning that sometimes You’re not able to add all files due to limitation).
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Mostly for the Polish
Only limited functionality is available in English, in broken English, that is.
Overall, it’s been rather a terrible user experience using this app.
The actual clinics themselves are not very well organised, and some staff is not very polite.
Overall, it’s been rather a terrible user experience using this app.
The actual clinics themselves are not very well organised, and some staff is not very polite.
Response from developer
Thank you for your feedback. We're sorry to read about your experience with the app and our services. If you're willing, please share more details at opinie@luxmed.pl.
Application problem
The application was a great before now is not easy to use , to contact a doctor close the chat and call six seven time and we have to keep try to catch at the end consultation, the call close in the half of the conversation it’s really not normal please work on it
Worst user experience in my life
App is constantly crashing. English is officially supported, but online consultation is available only in polish, and when you switch to background to translate the message - it either crashes or loses internet connection.
No available dates in the app
For some specialists there are no available dates in the application - for example, I barely have any dates for Ortopeda, neurologists
Meanwhile, when you call infolinia - there are a ton of available options. Also, my friend has around 400 options of available dates and time, while I have 0
FIX THE APPLICATION
Meanwhile, when you call infolinia - there are a ton of available options. Also, my friend has around 400 options of available dates and time, while I have 0
FIX THE APPLICATION
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The worst service
In 90% of cases I can't make an appointment with a doctor through the app because there are never any doctors available. What's the point of this service then?
I strongly advise against dealing with this organization on your own, even if you pay for insurance you still won't be able to see your doctor
I strongly advise against dealing with this organization on your own, even if you pay for insurance you still won't be able to see your doctor
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Needs English improvements
App is good but needs more options in English like proper names of specialities in English, booking rehabilitation in English
Mostly Polish
Only limited functionality is available in English.
Crush
Crushes all the time I try to chat online with the doctor and than says that I already have open chat
Hard to use
Be aware that the app crashes when you open the “chat online” option. You just click it, and the app closes. The app version is the newest available. This way, you lose your turn. Also, there is no way around. You just left with no options if you are not at computer. That’s it. This happens for a month already, and I find it super uncomfortable for me and disrespectful to me as a customer. I find this option to be one of the core functions. But it crashes. Wow.
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App is not supported by IOS 15.8.4
I have updated my IOS to current version 15.8.4 available on my iPhone 7 and can not run the app …
There are many Bugs
Booking visits on blood analysis or EEG is not possible. After call and booking by assistant there are some options for booked visits management. Extremely frustrating. App or rather whole system is still very poor quality.
Good enough but not great
The main issue for me is that I cannot search for the app in my phone it will już not show up eather when typing portal pacjenta nor luxmed
It works, but…
Most of the features work. But you can unintentionally exit chat with doctor without any notice, where you were waiting for 20mins. Images do not upload and just show loading wheel. It is also very hard to find any slot for doctor appointment.
Good app
In general good app, just want to ask add filter in history to be able filter visits by specialists type.
Buggy
Nice app, but very unstable and buggy. During one session it refused to display partcular location, then I saw server error message several times. I spent 10 minutes knowing what I needed but failed to book a visit because of errors(((
Utrudnione wyszukiwanie lekarzy!
Jeśli chcę zamówić tylko konsultację telefoniczną, to i tak muszę wybrać miasto. Jeśli wyszukuje dr. nauk med. i w Warszawie go nie ma, to przy ponownym szukaniu, znowu muszę w podawać miasto i tak za każdym razem.
